William Harris

Willis Harris (301) 412-0488 971 946 258 ba1e116b-5260-4704-86cc-b03f25ad96b5

Hi, this is Marj from T-Mobile Messaging. May I speak with William please?

******** a woman answered the call and said "He's not available"********

• This change will result in immediate removal of T-Mobile as the customer’s Netflix method of payment, with potential charges to the previous method of payment on file, requiring customer to redeem again to participate.

Hi, William! I just want to correct the feature that I added earlier. I apologize, I added the wrong feature which is the 2 Screens No Ads Netflix instead of the free Netflix feature, it should be the 2 Screens with Ads Netflix. Good thing is I reviewed it right away. Can I ask your permission to correct this now, to add the free Netflix feature that included in your plan?

Awesome! Thanks for being easy to work with. I appreciate all of your efforts. I just need to put you on hold while re-processing adding the right feature on your account. Will update you once I'm done, alright?

Done! Rest assured that you won't be charge for Netflix since it is included in your plan.