11/09 CALLS · Offline Notepad

CNU250911264972

Surname : HILTON

Mobile Number : 07990314038

Post Code : PR8 5LF

1st Line of Address : 290 Southport Road, SOUTHPORT, PR8 5LF, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about fridge repair status and potential cancellation. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Check Repair Status: Agent confirmed the repair is still pending and that the engineer visited but ordered the wrong part.
Discuss Cancellation: Agent explained the need for a full engineer's report before processing a refund.
Explain Refund Process: Agent informed customer that labor costs would be deducted from the refund due to the engineer's involvement.

[Final Resolution]

Customer considering private repair service. Agent explained refund process and conditions. [Service Notes]
Customer has been without a fridge for three weeks. Customer has a toddler, indicating urgency for repair. [Executive Summary] The customer contacted support regarding the status of a fridge repair that has been pending for three weeks. The agent confirmed that the engineer had visited but ordered the wrong part, delaying the repair further. The customer expressed frustration and considered hiring a private service for quicker resolution. The agent explained the refund process, noting that labor costs would be deducted due to the engineer's involvement. The customer is weighing options for immediate repair.

[AI Summary]

[Contact Reason]

Customer inquiring about fridge repair status and potential cancellation due to delays. [Product Symptom]
Symptom: Fridge repair pending for three weeks; wrong part ordered, no repairs completed. - Timeline/Duration: Three weeks without a fridge; engineer visited but did not fix the issue. - Environment: Not Specified. - Self-troubleshooting: Not Specified. - History: Repair booked three weeks ago; engineer ordered wrong part. [Agent Solutions]

Check Repair Status: Agent confirmed repair is still pending; engineer visited but ordered the wrong part.
Discuss Cancellation and Refund: Agent explained that a full refund is not possible due to engineer's visit; partial refund offered.
Escalate to Manager: Customer requested escalation to a manager for further assistance regarding repair delays and refund.

[Final Resolution]

Case escalated to a manager; customer to receive a call back within two business days. Customer prefers full refund or expedited repair. [Service Notes]
Customer has small children; emphasizes urgency for fridge repair. - Previous engineer visit resulted in no repairs; customer dissatisfied with service timeline. [Executive Summary] The customer contacted support regarding a fridge repair that has been pending for three weeks due to a wrong part being ordered. The agent confirmed the repair status and discussed refund options, explaining that a full refund is not possible due to the engineer's visit. The customer expressed dissatisfaction with the delay and requested escalation to a manager for further resolution. The case has been escalated, and the customer is expected to receive a call back within two business days to address their concerns.

[Request] DOCU AND RAISE FOR MANAGER

CNU250908231698

Surname : MURRAY

Mobile Number : 07712120104

Post Code : PL27 6DU

1st Line of Address : 11 St. Cleer Drive, WADEBRIDGE, PL27 6DU, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about warranty access after submitting documents for registration. [Product Symptom]

Symptom: Door mechanism issue with washing machine; error code related to door.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased on November 9, 2021; warranty still valid. [Agent Solutions]

Verification: Agent requested customer’s surname and address for account verification.
Invoice Check: Agent confirmed purchase date and saved invoice details.
Issue Identification: Agent asked about the product issue; customer reported door mechanism problem and error code.
Registration Process: Agent initiated warranty registration and noted serial number for the product.
Repair Scheduling: Agent informed customer that repair would be scheduled once registration is approved.

[Final Resolution]

Warranty registration initiated; repair service to be scheduled upon approval. [Service Notes]
N/A. [Executive Summary] The customer contacted support to access warranty information after submitting registration documents. The agent verified the customer's details and confirmed the purchase date of the washing machine, which is still under warranty. The customer reported an issue with the door mechanism, indicated by an error code. The agent initiated the warranty registration process and informed the customer that a repair would be scheduled once the registration is approved. No additional service notes were necessary.

[AI Summary]

[Contact Reason]

Customer inquiring about warranty status for washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Warranty: Checked the serial number provided by the customer. Confirmed eligibility for a five-year promotional warranty.
Request Documentation: Informed the customer about the need for an invoice and a photo of the white label sticker with the serial number for warranty registration.
Create Profile: Collected customer information including postal code and address for profile creation.
Privacy Questions: Asked customer about consent for marketing communications and satisfaction surveys; customer declined both.
Retailer Information: Collected detailed information about the retailer where the washing machine was purchased.
Document Upload Link: Offered to send a document upload link via text message for the customer to submit required documents.

[Final Resolution]

Customer to provide invoice and photo of the sticker for warranty registration. Document upload link to be sent via text message. [Service Notes]
N/A [Executive Summary] The customer contacted support to check the warranty status of their washing machine. The agent confirmed that the unit is eligible for a five-year promotional warranty but required an invoice and a photo of the serial number sticker for registration. The agent collected necessary customer information and asked about consent for marketing communications, which the customer declined. A document upload link will be sent via text message for the customer to submit the required documents.

[AI Summary]

[Contact Reason]

Customer called to register a washing machine under warranty and inquire about the status of the registration. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Account: Agent requested customer’s surname and address for account verification.
Email Address Confirmation: Agent confirmed the email address for account updates and noted that it was missing from the previous record.
Data Protection Questions: Agent asked customer two yes/no questions regarding contact preferences for warranty information and satisfaction surveys.
Check Purchase Details: Agent checked the serial number and confirmed the need for the main invoice from the purchase.

[Final Resolution]

Agent documented the email address and confirmed that an email would be sent for the main invoice. [Service Notes]
N/A [Executive Summary]
Customer contacted support to register a washing machine under warranty and check the registration status. The agent verified the customer's account details, confirmed the email address for updates, and asked data protection questions. The agent also checked the purchase details and noted the need for the main invoice. The email will be sent to the customer for further action.

[Request] ONCE APPROVED WILL BOOK THE UNIT FOR THE REPAIR

CNU250911265384

Surname : DAVIS

Mobile Number : 07394556157

Post Code : SK10 2RH

1st Line of Address : 151 Brocklehurst Avenue, MACCLESFIELD, SK10 2RH, GB

Email Address : jadavis63@icloud.com

Model # : F4V310SNEH.APTQWUK

Serial # : 306PWFGKC299

DOP : 09/08/2023

Retailer : CURRYS

[Customer Issues] WASHER P2023-08-09306PWFGKC299 09/08/2023 08/08/2028

[Consultation contents] Note: Just a query for their warranty. Closing this case now. If the customer will ring us in the future please assists. Thank you.

[AI Summary]

[Contact Reason]

Inquiry about warranty coverage for washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Account Verification: Requested customer's surname and address to check warranty status.
Warranty Confirmation: Confirmed five-year warranty registered in the system, expiring on August 8, 2028.

[Final Resolution]

Warranty confirmed until August 8, 2028. No further action required. [Service Notes]
N/A [Executive Summary] The customer contacted regarding the warranty status of their washing machine, inquiring about the five-year coverage. The agent verified the customer's account by requesting personal details and confirmed that the warranty is valid until August 8, 2028. No further troubleshooting or actions were necessary, and the call concluded with the warranty confirmation.

[Request] DONE SMS AND TASK

CNU250911265774

Surname : FRENCH

Mobile Number : 07966018015

Post Code : RH1 4QP

1st Line of Address :

Email Address : philip@philipfrench.com

Model # : F4Y513WWLN1

Serial # :

DOP :

Retailer :

[Customer Issues] WANTED TO ORDER IT ONLINE 499 POUNDS

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about price matching for a washing machine and heat pump dryer. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Model Number: Agent confirmed the model number provided by the customer.
Check Pricing: Agent checked the current price of the washing machine, which is now £649.
Explain Price Increase: Agent informed the customer that the previous promotional price of £499 has ended, resulting in the price increase.
Request for Competitor Pricing: Agent asked the customer to provide competitor pricing for price matching.

[Final Resolution]

Agent unable to match the previous price due to the end of the promotion. Customer provided competitor's price for consideration. [Service Notes]
N/A [Executive Summary]
Customer contacted regarding a price increase for a washing machine and requested a price match to the previous promotional price of £499. The agent verified the model number and explained that the promotion had ended, resulting in the current price of £649. The customer provided a competitor's price for potential price matching. No troubleshooting steps were taken as the inquiry was non-technical.

[AI Summary]

[Contact Reason]

Customer inquiring about purchasing a washing machine and heat pump dryer. Requesting price match for washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Price Verification: Checked current price of washing machine; confirmed it is £649.
Price Match Inquiry: Informed customer that price match cannot be accommodated due to policy.
Discount Offer: Offered a 10% discount on future purchases.
Account Creation: Initiated process to create an account for the customer to apply the discount.
Customer Information Collection: Collected customer's surname, mobile number, postcode, address, and email for account setup.
Confirmation of Consent: Obtained customer consent for marketing communications and surveys.

[Final Resolution]

Customer agreed to create an account. Agent will send 10% discount via SMS. Price match not available. [Service Notes]
N/A [Executive Summary] The customer contacted regarding the purchase of a washing machine and heat pump dryer, seeking a price match for the washing machine previously listed at £499. The agent confirmed the current price of £649 and explained that price matching is not possible. A 10% discount was offered, and the agent initiated account creation for the customer to apply the discount. Customer information was collected for account setup, and consent for marketing communications was obtained. The agent will send the discount details via SMS.

[Request] DONE THE 10% VOUCHER DONE TASK

CNU250911265879

Surname : BLACKWELL

Mobile Number : 07787514891

Post Code : SM6 9FP

1st Line of Address : 33 Ensign Way, WALLINGTON, SM6 9FP, GB

Email Address : blackwellneil@yahoo.com

Model # : GSXE81PYBD.APYQLGU

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE 2 weeks ago damaged and freezer is not working delivered saturday 8000585641

[Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing issues with a recently delivered fridge freezer. Reported damage and malfunction in the freezer section. Requesting assistance for replacement and communication regarding the case. [Product Symptom]

Symptom: Fridge freezer delivered damaged; freezer section not functioning properly.
Timeline/Duration: Delivered two weeks ago; contacted customer service within an hour of delivery.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Paid nearly 1,500 pounds for the fridge freezer; case number provided after initial contact. [Agent Solutions]

Verification: Confirmed customer identity and address details.
Account Check: Reviewed account for damage on delivery status.

[Final Resolution]

Agent to investigate the case and provide updates on replacement delivery. Customer requested email confirmation regarding the situation. [Service Notes]
Customer's wife is diabetic; need for functional fridge to store medication. - Customer expressed frustration over lack of communication from LG. - Complaint escalated to the CEO for further attention. [Executive Summary] The customer reported receiving a damaged fridge freezer two weeks ago, with the freezer section not functioning. They contacted customer service shortly after delivery but received inadequate responses and no email acknowledgment regarding their case. The agent verified the customer's identity and checked the account status, confirming the damage on delivery. The customer requested updates on the replacement and emphasized the need for email communication. The situation has been escalated due to the customer's frustration and urgency related to medical needs.

[AI Summary]

[Contact Reason]

Customer experiencing issues with a damaged fridge freezer delivered two weeks ago. Requesting assistance for replacement and communication regarding the case. [Product Symptom]

Symptom: Fridge freezer delivered damaged; freezer section not functioning properly.
Timeline/Duration: Delivered two weeks ago; reported damage within an hour of delivery.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased for nearly 1,500 pounds; case number provided; previous contact with customer service on Tuesday. [Agent Solutions]

Verification: Confirmed customer identity and address details.
Account Check: Reviewed account status; confirmed damage reported on delivery.
Coordination: Promised to coordinate with the LG shop department for further assistance.
Transfer Preparation: Prepared to transfer the customer to the appropriate department for replacement handling.

[Final Resolution]

Transfer to LG shop department for further assistance with fridge replacement. Awaiting follow-up from the department. [Service Notes]
Customer expressed frustration over lack of communication and service response. Urgency due to medical needs for medication storage. Potential escalation to credit card chargeback mentioned. [Executive Summary] The customer reported receiving a damaged fridge freezer two weeks ago, with the freezer not functioning. They expressed frustration over poor communication and lack of resolution from customer service. The agent verified the customer's details and checked the account, confirming the reported damage. The agent coordinated to transfer the customer to the LG shop department for further assistance with the replacement. The customer is awaiting follow-up and expressed urgency due to medical needs.

[Request] DONE TRANSFERRED TO LG SHOP DONE TASK

CNU250911266417

Surname : YAQOUB

Mobile Number : 07824887412

Post Code : W14 9PJ

1st Line of Address : 22 Marchbank Road, LONDON, W14 9PJ, GB

Email Address : kalid_youno@yahoo.co.uk

Model # : GBF59NSKZB.ANSQLGU

Serial # : 702WRDWKA970

DOP : 13/03/2017

Retailer : CURRYS

[Customer Issues] Unplugged and plug in. Defrost the unit. Fridge 1 and Freezer is -23. No foods that is blocking the air vents.

Note: Unit was purchase on 2016 and since we cannot book the unit now here on our end we did that basic troubleshooting steps for the fridge not cooling issue persists so agent provided Domex number so they can coordinate it to them directly. Closing this case now if the customer will ring us again please assists. Thank you.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing issues with the fridge. Requesting diagnostic test due to cooling failure and beeping noise. [Product Symptom]

Symptom: Fridge not cooling; beeping noise when opening and closing the fridge door.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Unseated everything in the fridge.
History: Purchased in 2016. [Agent Solutions]

Initial Inquiry: Agent asked about the specific problem with the fridge.
Symptom Confirmation: Customer confirmed beeping noise and cooling failure.
Diagnostic Test Request: Customer requested a diagnostic test for the fridge.

[Final Resolution]

Next steps include scheduling a diagnostic test for the fridge. [Service Notes]
N/A. [Executive Summary] The customer contacted support regarding a fridge that is not cooling and is emitting a beeping noise when the door is opened and closed. The agent confirmed the symptoms and noted that the customer had attempted to unseat everything in the fridge. A diagnostic test was requested to further investigate the issue. The fridge was purchased in 2016, and the next step is to schedule the diagnostic test.

[AI Summary]

[Contact Reason]

Customer experiencing cooling issues with the fridge. Requesting diagnostic test. [Product Symptom]

Symptom: Fridge not cooling; beeping noise; unit not functioning after opening and closing.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Unplugged and re-plugged the appliance; defrosted the unit for 24 hours.
History: Purchased in 2016; warranty expired. [Agent Solutions]

Verify Purchase Date: Confirmed purchase date as 2016; warranty expired.
Explain Warranty Coverage: Clarified that 10-year guarantee covers only compressor, not labor.
Inquire About Troubleshooting: Asked if customer tried unplugging and defrosting; confirmed both were done.
Check Temperature Readings: Recorded fridge temperature at 1 degree, freezer at -23 degrees.
Provide Engineer Contact: Offered contact information for authorized service center for further assistance.

[Final Resolution]

Provided engineer's contact information for private repair coordination. No troubleshooting steps taken due to warranty expiration. [Service Notes]
N/A. [Executive Summary] The customer reported cooling issues with the fridge, requesting a diagnostic test. The agent confirmed the unit was purchased in 2016, and the warranty had expired. The agent explained the warranty coverage and inquired about previous troubleshooting steps taken by the customer. Temperature readings were noted, and the agent provided contact information for an authorized service center for further assistance. No troubleshooting steps were taken due to the expired warranty.

[Request] DONE DOCU AND TASK

CNU250911266817

Surname : DUNLEAVY

Mobile Number : 07891393975

Post Code : SL0 0RU

1st Line of Address : 21 Warren Field, IVER, SL0 0RU, GB

Email Address : clairemariadunleavy@gmail.com

Model # : F2Y509WBLN1.ABWQPUK

Serial # : 506PNYUD9450

DOP : 29/08/2025

Retailer : LG ELECTRONICS

[Customer Issues] query

[Consultation contents] [AI Summary]

[Contact Reason]

Inquiry about warranty length for washing machine. Confusion between five-year warranty from sticker and two-year warranty from online registration. [Product Symptom]
Symptom: Discrepancy in warranty information for washing machine. - Timeline/Duration: Purchased at the end of August; registration completed recently. - Environment: Not Specified. - Self-troubleshooting: Registered online; confirmed registration on iPad. - History: Purchased from the website; invoice dated around August 28 or 29. [Agent Solutions]

Model Number Check: Agent requested model number to verify warranty details.
Customer Information Verification: Agent asked for last name and postal code to access account.
Purchase Date Confirmation: Agent confirmed purchase date around August 28 or 29.
Serial Number Request: Agent requested serial number for warranty registration verification.
Registration Status Check: Agent noted that registration was not reflected in the system.
Offer to Register: Agent offered to register warranty if serial number was provided.

[Final Resolution]

Agent confirmed registration was completed but not yet reflected in the system. Suggested waiting for system update. [Service Notes]
N/A [Executive Summary] The customer contacted support to clarify the warranty length for their washing machine, noting a conflict between a five-year warranty indicated on a sticker and a two-year warranty shown after online registration. The agent verified the model and purchase details but found no record of the warranty registration in the system. The customer confirmed registration on their device, and the agent suggested that it may take time for the system to update. No further troubleshooting steps were taken, and the customer was advised to wait for the system to reflect the registration.

[AI Summary]

[Contact Reason]

Inquiry about warranty length for a new washing machine. Confusion between a five-year warranty and a two-year warranty after online registration. [Product Symptom]
Symptom: Customer received conflicting information regarding warranty length after registration. - Timeline/Duration: Purchased at the end of August; registration completed recently. - Environment: Not Specified. - Self-troubleshooting: Customer registered online but received different warranty information. - History: Purchased from the company's website; invoice dated around August 28 or 29. [Agent Solutions]

Verify Model Number: Agent requested the model number to check warranty details.
Check Purchase Date: Agent confirmed the purchase date as late August.
Request Serial Number: Agent asked for the serial number to register the warranty.
Confirm Registration Status: Agent noted that the registration was not reflected in their system.
Explain Warranty Registration: Agent explained the need for the serial number to register the five-year warranty.
Provide Serial Number Location: Agent instructed the customer on where to find the serial number on the washing machine.
Offer SMS Link: Agent offered to send an SMS link for the customer to upload the serial number.
Confirm Email Address: Agent verified the customer's email address for sending the SMS.
Send SMS: Agent sent the SMS with a document upload link and case number for registration.

[Final Resolution]

Customer to send a picture of the serial number via SMS for warranty registration. Agent will confirm registration upon receipt. [Service Notes]
N/A. [Executive Summary] The customer contacted support regarding confusion over the warranty length of their washing machine, having received conflicting information about a two-year versus a five-year warranty. The agent verified the purchase date and explained the need for the serial number to register the warranty correctly. An SMS link was sent to the customer for uploading the serial number, and the agent will confirm the registration once received. The customer was informed that no additional payment is required for the five-year warranty.

[Request] DONE REGISTERING BY OTHER REP DONE TASK

CNU250911267126

Surname : EKREM INCE

Mobile Number : 07538377599

Post Code : KT9 2HT

1st Line of Address : 10 Burton Close KT9 2HT CHESSINGTON, KT9 2HT, GB

Email Address : ekremince@gmail.com

Model # : DB425TXS.AASQEUK

Serial # : 401KWAT2R240

DOP : 22/06/2025

Retailer : LG ELECTRONICS

[Customer Issues] DISHWASHER

Checked the unit no signs of any damage or leakage. Inlet hose doesn't have any visible damage or cuts and connected properly. Unplugged and plug in. Issue persist.

No parking permit needed.

[Consultation contents]

[Request]

Surname : CROWTHER

Mobile Number : 07775748246

Post Code : RG40 5YW

1st Line of Address : rs@crowthers.org

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] moxy from currys water dispers

[Consultation contents] [AI Summary]

[Contact Reason]

Customer requesting an uplift number for a non-working dispenser and needs an exchange. [Product Symptom]
Symptom: Dispenser not working. - Timeline/Duration: Not Specified. - Environment: Not Specified. - Self-troubleshooting: Not Specified. - History: Not Specified. [Agent Solutions]

Verification Attempt: Checked customer mobile number for account verification.
Account Search: Searched for account using provided mobile number, found no account.
Alternative Search: Requested customer’s last name and postcode for further search.
Email Verification: Attempted to verify customer email address, found discrepancies.
Account Confirmation: Confirmed no account exists in the system with provided details.

[Final Resolution]

No account found for the customer. Unable to provide uplift number. Suggested customer may need to call back with proof of purchase. [Service Notes]
N/A [Executive Summary] The customer contacted support to obtain an uplift number for a non-working dispenser and requested an exchange. The agent attempted to verify the customer's account using the provided mobile number, last name, and email but found no matching account in the system. The agent confirmed that the customer may need to provide proof of purchase for further assistance. No troubleshooting steps were taken as the account could not be verified.

[Request]

CNU250911267575

Surname : TALBOT

Mobile Number : 07528690081

Post Code : S17 4LE

1st Line of Address : 26 Wollaton Road, SHEFFIELD, S17 4LE, GB

Email Address : yorkshirespud@gmail.com

Model # : GMX844MCKV.AMCQLGU

Serial # : 012TRYD1V890

DOP : 21/08/2021

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] TRANSFERRED TO RESO CUSTOMER IS ASKING ABOUT AN EMAIL THAT HE RECEIVED.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer requested a callback from an agent regarding an alternative resolution for a case. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verification: Customer provided surname and postal code for verification.
Case Review: Agent checked the status of the customer's case and noted the need for an alternative resolution.
Documentation: Agent documented the conversation details before transferring the customer.

[Final Resolution]

Transfer to another department for further assistance with the case. [Service Notes]
N/A [Executive Summary] The customer contacted LG customer service to follow up on a case and requested a callback from an agent. The agent verified the customer's surname and postal code, reviewed the case status, and noted the need for an alternative resolution. The agent documented the conversation and proceeded to transfer the customer to another department for further assistance.

[AI Summary]

[Contact Reason]

Customer contacted regarding an issue with a refrigerator that is not opening. [Product Symptom]

Symptom: Refrigerator door not opening.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Not Specified. [Agent Solutions]

Verification: Customer provided surname and address for verification.
Case Review: Agent reviewed the case details and confirmed the issue with the refrigerator.
Transfer Coordination: Agent coordinated with the solutions team for further assistance.

[Final Resolution]

Transfer to solutions team for further assistance. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding a refrigerator that is not opening. The agent verified the customer's information and reviewed the case details. The agent coordinated with the solutions team for further assistance. The customer was informed that they would be transferred to the appropriate team for resolution.

[Request] DONE TRANSFERRED TO RESO DONE TASK

CNU250911267876 RNU250911024396

Surname : NOUH

Mobile Number : 07718242117

Post Code : BN2 5ZG

1st Line of Address : Flat 41 Kite Place West, Findon Road, BRIGHTON, BN2 5ZG, GB

Email Address : mairinouh@gmail.com

Model # : F4C510WBTN1.ABWQWUK

Serial # : 412PWRJLF878

DOP : 04/03/2025

Retailer : CURRYS

[Customer Issues] WASHER LAST WEEK Leakage underneath

Cleaned the filter. Inlet and outlet pipes doesn't have any visible damage or tears. Unit is draining properly and doesn't have any blockage. No error codes. Unit is properly leveled. Unplugged and plug in. Issue persists.

No parking permit needed. Customer is requesting for the soonest appointment because her husband is in the hospital.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing water leakage from washing machine. [Product Symptom]

Symptom: Water leaking from the bottom of the washing machine, increasing in severity over time.
Timeline/Duration: Started last week, progressively worsening.
Environment: Not Specified.
Self-troubleshooting: Customer cleaned the filter but the issue persists.
History: Purchased from a retailer, under one-year warranty. [Agent Solutions]

Confirmed Symptom: Acknowledged the water leakage issue.
Inquired about Inlet Hose: Asked if there was visible damage to the inlet hose; customer confirmed no damage.
Requested Serial Number: Guided customer to locate the serial number on the washing machine.
Verified Customer Information: Collected customer’s name, address, and email for record-keeping.
Asked about Drainage: Inquired if the washing machine was draining properly; customer confirmed it was functioning but still leaking.

[Final Resolution]

Scheduled a follow-up for further assistance. Customer advised to monitor the situation. [Service Notes]
N/A [Executive Summary] The customer reported a water leakage issue from their washing machine, which began last week and has worsened. The agent confirmed the symptom and inquired about the inlet hose and drainage functionality. Customer provided the serial number and verified personal information. A follow-up was scheduled for further assistance. No immediate troubleshooting steps were taken, but the customer was advised to monitor the situation.

[AI Summary]

[Contact Reason]

Customer experiencing water leakage from washing machine. Requesting assistance for repair. [Product Symptom]

Symptom: Water leaking from the bottom of the washing machine during operation.
Timeline/Duration: Started last week, progressively worsening.
Environment: Not Specified.
Self-troubleshooting: Cleaned the filter and checked the inlet hose for damage.
History: Purchased five months ago, still under warranty. [Agent Solutions]

Confirmed issue: Acknowledged water leakage from the washing machine.
Inquired about visible damage: Customer confirmed no visible damage to the inlet hose.
Requested serial number: Customer located and provided the serial number.
Verified drainage functionality: Customer confirmed no blockage and proper draining.
Asked about error codes: Customer reported no error codes displayed on the machine.
Checked machine leveling: Customer confirmed the machine is properly leveled.
Discussed video submission: Informed customer about uploading a video of the leakage.
Assisted with uploading pictures: Guided customer through the process of submitting photos of the leakage.
Reviewed submitted photos: Agent confirmed receipt of photos showing leakage.
Scheduled repair: Booked an engineer's visit for repair and informed customer about the follow-up.

[Final Resolution]

Repair service scheduled. Engineer will contact customer within two business days for appointment confirmation. [Service Notes]
Customer has a husband in intensive care, requiring urgent repair of the washing machine. [Executive Summary] The customer reported a water leakage issue from their washing machine, which began last week and has worsened. The agent confirmed the problem, gathered necessary information, and guided the customer through troubleshooting steps. Photos of the leakage were successfully submitted, and a repair service was scheduled. The agent noted the urgency of the situation due to the customer's husband's health condition and will ensure the repair team is informed for a prompt appointment.

[Request] DONE BOOKING SMS AND TASK

CNU250911268537

Surname : KAYA

Mobile Number : 07398034251

Post Code : N15 6DW

1st Line of Address : 64 Plevna Crescent, LONDON, N15 6DW, GB

Email Address : dkaya2503@gmail.com

Model # : F4V309WNE.ABWQPUK

Serial # : 106PNAJ46840

DOP : 21/10/2021

Retailer : CURRYS

[Customer Issues] WASHER ENGINEER CAME TODAY ORDERED WRONG PART

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about ongoing issues with washing machine. Requesting manager for resolution or refund. [Product Symptom]

Symptom: Washing machine not working since July. Multiple visits from engineer, wrong parts ordered repeatedly.
Timeline/Duration: Issue started in July. Engineer visited three times.
Environment: Not Specified.
Self-troubleshooting: Customer using an outside washing machine for laundry.
History: Paid for engineer visits. Waiting for resolution for two months. [Agent Solutions]

Apology: Agent expressed understanding and apologized for the inconvenience.
Request for Information: Agent requested customer's surname to check the account.

[Final Resolution]

Customer requested to speak with a manager for a refund or resolution. No troubleshooting steps taken due to customer request for escalation. [Service Notes]
Customer has been waiting for two months for washing machine repair. Multiple wrong parts ordered. Customer has incurred additional costs using an outside washing machine. [Executive Summary] The customer contacted support regarding a malfunctioning washing machine that has been out of service since July. Despite three visits from an engineer, incorrect parts have been ordered each time, leading to frustration and additional costs for the customer. The agent apologized for the inconvenience and requested the customer's surname to check the account. The customer insisted on speaking with a manager for a refund or resolution. No troubleshooting steps were taken as the customer requested escalation.

[AI Summary]

[Contact Reason]

Customer inquiring about unresolved issues with washing machine. Requesting manager contact for refund or resolution. [Product Symptom]

Symptom: Washing machine not functioning since July. Multiple visits from engineer, wrong parts ordered repeatedly.
Timeline/Duration: Issue began in July. Customer has been waiting for two months for resolution.
Environment: Not Specified.
Self-troubleshooting: Customer has been using an outside washing machine.
History: Multiple engineer visits; wrong parts ordered each time. [Agent Solutions]

Acknowledgment: Agent expressed understanding and apologized for the inconvenience.
Information Gathering: Agent requested surname and postcode for account verification.
Case Status Check: Agent confirmed that the case was raised to a manager and that the customer should expect a callback within two business days.
Customer Concerns Addressed: Agent reiterated that the manager was busy and could not take the call at that moment.

[Final Resolution]

Case raised to manager for follow-up. Customer to expect a callback within two business days. No immediate troubleshooting steps taken. [Service Notes]
Customer has been experiencing ongoing issues with the washing machine for two months. Multiple engineer visits resulted in incorrect parts being ordered. Customer expressed frustration over the service received and requested a refund. [Executive Summary] The customer contacted support regarding a malfunctioning washing machine that has been out of service since July. Despite multiple engineer visits, incorrect parts were ordered, leading to ongoing frustration. The agent acknowledged the situation and confirmed that the case was escalated to a manager, who would return the call within two business days. No troubleshooting steps were taken during the call, as the focus was on escalating the issue.

[Request] DONE DOCU AND TASK

CNU250911269398

Surname : HUI

Mobile Number : 02380013013

Post Code : SO50 8ND

1st Line of Address : 21 Bracken Crescent, EASTLEIGH, SO50 8ND, GB

Email Address : hui_rock@yahoo.co.uk

Model # : S3WF.ALWQKUK

Serial # : 207KWXD1U122

DOP : 28/11/2022

Retailer : COSTCO ONLINE UK LTD

[Customer Issues]

Eastleigh Services: 023 8061 1630 D D Domestics: 023 8069 4351 Advanced Appliance Care: 023 8098 2855 Genesis Domestics: 0800 002 9332 Hedge End Domestics: 01489 782072 Expert Domestic Appliance Services Ltd: 023 8089 0054 Hotpoint Repairs Southampton: 023 8008 0654

[Consultation contents] Note: Agent coordinate to support however as per checking the ASC is not covering repair for stylers. Agent provided [AI Summary]

[Contact Reason]

Requesting repair service for a unit. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Initial Greeting: Agent welcomed the customer and asked how to assist.
Customer Information Request: Agent requested the customer's surname and postal code for verification.
Address Confirmation: Customer provided postal code and address.
Repair Inquiry: Agent asked for the specific unit needing repair.
Service Center Check: Agent checked for authorized service centers for the repair.
Response Update: Agent informed the customer about the repair coverage status.

[Final Resolution]

Repair service inquiry initiated, awaiting further response regarding coverage. [Service Notes]
N/A [Executive Summary] The customer contacted LG customer service to request a repair for a unit. The agent gathered necessary information, including the customer's surname and postal code, and confirmed the address. The agent inquired about the specific unit needing repair and checked for authorized service centers. The conversation concluded with the agent updating the customer on the repair coverage status, with further responses pending.

[AI Summary]

[Contact Reason]

Customer requesting repair for a styler unit. [Product Symptom]
Symptom: Customer unable to find local engineers to repair the styler unit. - Timeline/Duration: Not Specified. - Environment: Not Specified. - Self-troubleshooting: Customer attempted to coordinate with local engineers, but they could not assist. - History: Customer purchased the unit from the local area. [Agent Solutions]

Initial Inquiry: Agent asked for customer details and the specific unit needing repair.
Service Center Check: Agent checked for authorized service centers in the customer's area.
Coordination Attempt: Agent attempted to coordinate with support regarding repair options.
Service Center Response: Agent informed customer that the local authorized service center does not cover the repair for the styler unit.
Alternative Suggestions: Agent suggested finding an independent engineer for repair.
Provided Contact Information: Agent offered to send a list of local engineers via SMS.

[Final Resolution]

Agent sent SMS with contact details of local engineers for the customer to reach out for repair options. [Service Notes]
Customer expressed frustration over the lack of available repair options in their area. - Customer's purchase location is relevant for service technician awareness. [Executive Summary] The customer contacted support to request a repair for a styler unit but faced difficulties finding local engineers who could assist. The agent checked for authorized service centers but found that none could cover the repair. The agent suggested the customer seek independent engineers and provided contact information via SMS. The customer was informed of the next steps and agreed to follow up with the provided contacts.

[Request] DONE DOCU AND TASK

Surname :

Mobile Number : 07960107661

Post Code :

1st Line of Address :

Email Address : ronnieemmins@yahoo.co.uk

Model # :

Serial # :

DOP :

Retailer : AO

[Customer Issues]

[Consultation contents]

[AI Summary]

[Contact Reason]

Customer inquiring about the status of a washing machine repair under warranty. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Account Check: Agent checked for the customer's account using the provided mobile number. No account found.
Email Verification: Agent requested the customer's email address to check for any correspondence.
Information Review: Agent informed the customer that no emails or account information were found in the system.
Case Escalation: Agent offered to raise the case to a manager for further assistance, as the customer requested to speak with a supervisor.

[Final Resolution]

Agent raised the case for manager review. Customer advised to wait for a callback. [Service Notes]
Customer expressed urgency regarding the washing machine repair. Warranty status confirmed. [Executive Summary] The customer contacted support regarding a washing machine repair under warranty, expressing frustration over the lack of account information and previous communication. The agent checked for the account and email correspondence but found no records. The agent escalated the case to a manager for further assistance, advising the customer to expect a callback. The customer emphasized the urgency of the situation due to the impact on their household.

[Request] SAYING PROFANITY CUNT CUSTOMER DOESN'T HAVE AN ACCOUNT

CNU250911270088

Surname : SHAHZAD

Mobile Number : 07778599155

Post Code : S41 7NH

1st Line of Address : 37 Shirland Street, CHESTERFIELD, S41 7NH, GB

Email Address : shahzadmudassar798@gmail.com

Model # : GSLD81PZRF

Serial # : 304TRYD2S586

DOP : 17/06/2023

Retailer :

[Customer Issues] WARRATY WASHER FRIDGE

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquired about registering a fridge and checking warranty status. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Model Number Request: Agent requested the model number of the fridge for registration.
Serial Number Request: Agent asked for the serial number to verify warranty status.
Verification of Serial Number: Customer provided the serial number, which the agent verified.
Purchase Date Inquiry: Agent asked for the purchase date of the fridge.
Warranty Explanation: Agent explained the standard two-year warranty and confirmed the fridge was out of warranty based on the purchase date.

[Final Resolution]

Customer informed that the washing machine is already registered. Warranty for the fridge confirmed as expired. [Service Notes]
N/A [Executive Summary]
Customer contacted regarding the registration of a fridge and warranty inquiry. The agent requested the model and serial numbers for verification. After confirming the details, the agent explained that the fridge was out of warranty due to the purchase date. The customer was also informed that the washing machine was already registered.

[AI Summary]

[Contact Reason]

Customer inquired about registering a fridge and provided details regarding a previous conversation about a washing machine guarantee. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Model Number Request: Agent requested the model number of the fridge for registration.
Serial Number Request: Agent asked for the serial number of the fridge for verification.
Verification of Model Number: Customer provided the model number, which was verified by the agent.
Verification of Serial Number: Customer provided the serial number, which was also verified by the agent.

[Final Resolution]

Registration process initiated for the fridge. Further details about the purchase date were requested. [Service Notes]
N/A [Executive Summary] The customer contacted support to register a fridge and mentioned a previous discussion regarding a washing machine guarantee. The agent requested the model and serial numbers for verification, which the customer provided successfully. The registration process for the fridge was initiated, and the agent asked for the purchase date to proceed further.

[Request] DONE DOCU AND TASK

CNU250911270308

Surname : REECE

Mobile Number : 07958134645

Post Code : KT21 1NX

1st Line of Address : 168 Craddocks Avenue, ASHTEAD, KT21 1NX, GB

Email Address :

Model # : GSLV50PZXL.APZQLGU

Serial # : 307TRNG24303

DOP :

Retailer :

[Customer Issues] FRIDGE BUZZING

Sounds like a drill and like a vibration. Compressor still running properly. Unit is properly leveled. Temperature in Freezer -18 and Fridge 3. Issue persists.

No parking permit needed.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer reports continual buzzing from American selfridge freezer. Previous call made by husband regarding the same issue. Customer required to be present for troubleshooting. [Product Symptom]

Symptom: Continual buzzing noise from the freezer.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Customer mentioned the unit is less than two years old and is under warranty. Previous case closed without resolution. [Agent Solutions]

Account Check: Agent attempted to locate customer account using provided phone number but found no account.
Serial Number Confirmation: Customer provided serial number for the freezer.
Case Status Review: Agent informed customer that the previous case was closed due to lack of authorization.
Warranty Inquiry: Agent asked for the exact purchase date to confirm warranty status.

[Final Resolution]

Agent noted the case was closed previously without resolution. Customer advised to provide purchase date for warranty confirmation. [Service Notes]
Customer has paid for warranty coverage but is unclear about the details. Previous case closed due to lack of authorization. [Executive Summary] Customer contacted support regarding a continual buzzing noise from their freezer. The agent attempted to check the account but found none associated with the provided phone number. The agent confirmed the previous case was closed due to lack of authorization and requested the purchase date to verify warranty status. The customer expressed confusion regarding the warranty coverage they paid for. Next steps involve providing the purchase date for further assistance.

[AI Summary]

[Contact Reason]

Customer reports continual buzzing noise from American selfridge freezer. Previous call resulted in no resolution. Customer needs to perform tests with the appliance. [Product Symptom]

Symptom: Continuous buzzing noise, described as sounding like a drill. Noise is intermittent and occurs in an open-plan room.
Timeline/Duration: Not Specified.
Environment: Open-plan room.
Self-troubleshooting: Not Specified.
History: Unit is less than two years old and still under warranty. [Agent Solutions]

Account Check: Verified no existing account under the customer's name.
Case Review: Noted previous case was closed due to lack of authorization.
Warranty Inquiry: Inquired about the purchase date to confirm warranty status.
Noise Description: Documented the buzzing noise and its characteristics.
Compressor Check: Asked if the compressor was running and noted customer could hear vibrations.
Video Request: Requested a short video of the noise for technical review.
Temperature Check: Confirmed fridge temperature at 3 degrees and freezer at -18 degrees.
Parking Inquiry: Confirmed no parking permit needed for service visit.
Account Update: Added customer's husband to the account for future reference.
SMS Link: Sent SMS with a link for the customer to upload the noise video.

[Final Resolution]

Customer to provide a video of the noise and exact purchase date for warranty verification. Next representative will assist with repair scheduling once information is received. [Service Notes]
Customer expressed frustration with the need for repeated information during calls. No parking permit required for service visit. [Executive Summary] The customer contacted support regarding a buzzing noise from their American selfridge freezer, previously unresolved in earlier calls. The agent verified account details, noted the noise characteristics, and requested a video for technical assessment. The customer was informed to provide the exact purchase date and video for warranty verification. The case remains open for follow-up once the required information is submitted.

[Request] DONE DOCU AND TASK

Surname :

Mobile Number : [AI Summary]

[Contact Reason]

Customer inquiring about warranty status for a washing machine purchased on January 23, 2023. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Purchase Date: Agent confirmed the washing machine was purchased on January 23, 2023.
Check Warranty Duration: Agent informed the customer of the standard one-year warranty policy.
Confirm Warranty Status: Agent checked the system and confirmed the washing machine is out of warranty.

[Final Resolution]

Customer informed that the washing machine is out of warranty. No further actions taken. [Service Notes]
N/A [Executive Summary] The customer contacted LG customer service to inquire about the warranty status of a washing machine purchased on January 23, 2023. The agent verified the purchase date and explained the standard one-year warranty policy. The agent confirmed that the washing machine is currently out of warranty. No further troubleshooting or actions were taken during the call.

[AI Summary]

[Contact Reason]

Customer inquiring about warranty status for a washing machine purchased on January 23, 2023. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Purchase Date: Confirmed purchase date as January 23, 2023.
Check Warranty Status: Informed customer that the washing machine is out of warranty based on standard one-year coverage.

[Final Resolution]

Customer informed that the washing machine warranty has expired. No further actions taken. [Service Notes]
N/A [Executive Summary] The customer contacted support to inquire about the warranty status of a washing machine purchased on January 23, 2023. The agent verified the purchase date and confirmed that the washing machine is out of warranty, as it only has a standard one-year coverage. The customer expressed confusion regarding the warranty duration but was informed of the standard policy. No further troubleshooting or actions were required.

[AI Summary]

[Contact Reason]

Customer inquiring about warranty status for a washing machine purchased on January 23, 2023. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Purchase Date: Confirmed purchase date as January 23, 2023.
Check Warranty Status: Informed customer that the washing machine is out of warranty based on standard one-year coverage.

[Final Resolution]

Customer informed that the washing machine warranty has expired. No further actions taken. [Service Notes]
N/A [Executive Summary] The customer contacted support to inquire about the warranty status of a washing machine purchased on January 23, 2023. The agent verified the purchase date and confirmed that the washing machine is out of warranty, as it only has a standard one-year coverage. The customer expressed confusion regarding the warranty duration but was informed of the standard policy. No further troubleshooting or actions were required.

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP : 23/01/2023

Retailer :

[Customer Issues] WASHER

[Consultation contents]

[Request]

CNU250911270797

Surname : KELLY

Mobile Number : 0868656044

Post Code : V31 FX28

1st Line of Address : J.M. FABRICATION LTD. COOLKERAGH LISTOWEL CO. KERRY V31 FX28

Email Address : alkelly68@gmail.com

Model # : F4X7011TWB.AGWQPUK

Serial # : 506PNNA9E535

DOP : 03/09/2025

Retailer : CURRYS

[Customer Issues] registration

[Consultation contents] [AI Summary]

[Contact Reason]

Customer unable to register washing machine online. [Product Symptom]
Symptom: Registration process not functioning on the website. - Timeline/Duration: Not Specified. - Environment: Not Specified. - Self-troubleshooting: Customer attempted to register online. - History: Recently purchased washing machine on September 3, 2023. [Agent Solutions]

Model Verification: Agent confirmed model number as F4X7011TWB.
Serial Number Guidance: Agent instructed customer to locate serial number on a sticker inside the washer door.
Account Creation: Agent initiated account creation for customer to assist with registration.
Information Collection: Agent collected customer’s surname, mobile number, postcode, address, and email for account setup.
Consent Questions: Agent asked customer two yes/no questions regarding email contact and satisfaction surveys.

[Final Resolution]

Account created for registration assistance. Customer provided necessary information. No troubleshooting steps taken. [Service Notes]
N/A [Executive Summary] Customer contacted support due to issues registering their washing machine online. The agent verified the model number and provided guidance on locating the serial number. An account was created for the customer to facilitate registration, and necessary personal information was collected. The customer declined email contact and satisfaction surveys. No troubleshooting steps were performed as the issue was related to registration.

[AI Summary]

[Contact Reason]

Customer unable to register washing machine online. [Product Symptom]
Symptom: Difficulty registering washing machine online. - Timeline/Duration: Recently purchased, attempted registration after purchase. - Environment: Not Specified. - Self-troubleshooting: Attempted registration on the website. - History: Purchased last Wednesday, September 3rd, 2025. [Agent Solutions]

Model Verification: Confirmed model number as F4X7011TWB.
Serial Number Guidance: Instructed customer to locate serial number on the washer door.
Serial Number Verification: Verified serial number as 506PNNA98535.
Account Creation: Created an account for the customer to assist with registration.
Customer Information Collection: Collected customer’s surname, mobile number, postcode, address, and email for registration.
Consent Questions: Asked customer for consent to receive emails and surveys; both declined.
Registration Confirmation: Confirmed registration of the unit and informed customer about SMS confirmation.

[Final Resolution]

Registration completed successfully. SMS confirmation to be sent. [Service Notes]
N/A [Executive Summary] The customer contacted support due to issues registering their washing machine online after a recent purchase. The agent verified the model and serial number, created an account for the customer, and collected necessary personal information for registration. The registration was successfully completed, and the customer was informed that a confirmation SMS would be sent. No additional troubleshooting was required, and the customer declined consent for further communications.

[Request] DONE REGISTERING AND TASK

Surname :

Mobile Number : 07483040485

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP : 11/09/2025 DELIVERED

Retailer : APPLIANCE ELECTRONICS

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquired about removing the doors of a newly purchased fridge freezer to fit it through the front door. [Product Symptom]
Symptom: Fridge freezer cannot fit through the front door. - Timeline/Duration: Delivered today, September 1

- Environment: Not Specified.

Self-troubleshooting: Not Specified. - History: Recently purchased from Appliance Electronics. [Agent Solutions]

Verify Purchase: Confirmed the fridge was purchased today from Appliance Electronics.
Assess Delivery Situation: Inquired if delivery personnel attempted to bring the fridge inside. Customer stated they could not fit it through the door.
Coordinate Support: Agent coordinated with support for guidance on removing the fridge doors.
Provide Caution: Informed customer about potential risks of removing the doors themselves, including possible damage and warranty implications. Suggested contacting the retailer for professional assistance.

[Final Resolution]

Advised customer to contact Appliance Electronics for professional installation assistance to avoid damage and warranty issues. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding a newly delivered fridge freezer that could not fit through the front door. The agent confirmed the purchase details and assessed the delivery situation. After coordinating with support, the agent advised the customer on the risks of removing the doors themselves and recommended contacting the retailer for professional assistance. No further troubleshooting steps were taken as the focus was on ensuring proper installation to avoid warranty issues.

[Request] DONE TASK

CNU250911272051

Surname : GOW

Mobile Number : 07843506581

Post Code : CT14 9FT

1st Line of Address :

Email Address : malcolmholyer@yahoo.co.uk

Model # : F4Y510WBLN1.ABWQPUK

Serial # : 506PNWKBK761

DOP : 06/09/2025

Retailer : Euronics

[Customer Issues] WASHER

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about registering a five-year warranty for a recently purchased LG washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Model Number Inquiry: Customer provided model number AY5107CLA
Serial Number Verification: Customer provided serial number 506PNNWK76
Purchase Date Confirmation: Customer confirmed purchase date as September 6.
Purchase Location Verification: Customer stated purchase location as Fullicks in Folkestone.
Account Creation: Agent created an account for the customer for warranty registration.
Customer Information Collection: Agent collected customer’s surname, mobile number, postcode, address, and email for registration.
Warranty Registration: Agent registered the washing machine for the extended warranty.
Confirmation SMS Notification: Agent informed customer that an SMS confirmation will be sent regarding the warranty registration.
Certification Timeline: Agent advised customer that the certification for the guarantee will be received within 10 to 14 weeks.

[Final Resolution]

Warranty registered successfully. Confirmation SMS to be sent. Certification to arrive within 10 to 14 weeks. [Service Notes]
N/A [Executive Summary] The customer contacted support to register a five-year warranty for a newly purchased LG washing machine. The agent verified the model and serial numbers, confirmed the purchase date and location, and created an account for the customer. All necessary customer information was collected for warranty registration. The warranty was successfully registered, and the customer was informed that a confirmation SMS would be sent, along with the certification arriving within 10 to 14 weeks.

[AI Summary]

[Contact Reason]

Customer inquiring about a five-year guarantee for a recently purchased LG washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Model Number Inquiry: Customer provided model number AY5107CLA
Serial Number Inquiry: Customer provided serial number 506PNNWK76
Purchase Date Confirmation: Customer confirmed purchase date as September 6, 2025.
Purchase Location Verification: Customer confirmed purchase location as Fullicks in Folkestone.
Account Creation: Agent created an account for the customer to assist with registration.
Personal Information Collection: Agent collected customer's surname, mobile number, postcode, address, and email for account setup.
Consent for Communication: Agent asked for consent to contact via email and for satisfaction surveys; customer agreed to email communication but declined surveys.

[Final Resolution]

Account created for warranty registration. Customer provided necessary information for registration. [Service Notes]
N/A [Executive Summary] The customer contacted support to inquire about a five-year guarantee for an LG washing machine purchased on September 6, 2025. The agent collected necessary details including model and serial numbers, purchase location, and personal information to create an account for warranty registration. The customer consented to email communication but declined satisfaction surveys. The account was successfully created for warranty purposes.

[Request] DONE REGISTER,SMS,TASK

CNU250911272206

Surname : DUNCAN POTTAGE

Mobile Number : 07722500664

Post Code : WF2 9EB

1st Line of Address :

Email Address : dpottage1@aol.com

Model # : FWY916BBTN1.APBQPUK

Serial # : 506PNNACL055

DOP : 29/08/2025

Retailer : LG ELECTRONICS

[Customer Issues] WASHER 5YR WARRANTY

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about warranty registration for washing machine. Concerned about receiving confirmation for a five-year warranty. [Product Symptom]
Symptom: Customer states washing machine shows one-year warranty in account instead of five years. - Timeline/Duration: Customer has been in contact regarding this issue for an unspecified duration. - Environment: Not Specified. - Self-troubleshooting: Customer attempted to verify warranty registration through the LG account. - History: Customer believes the washing machine was registered for a five-year warranty upon purchase. [Agent Solutions]

Verify Account Information: Agent checked the account and found incomplete information preventing warranty confirmation.
Manual Registration: Agent offered to manually register the five-year warranty due to website limitations.
Collect Verification Details: Agent requested customer’s surname, mobile number, postcode, address, and email for verification.
Confirm Purchase Details: Agent confirmed the washing machine was purchased from the LG website on August 29.
Ask for Serial Number: Agent requested the serial number for further verification.

[Final Resolution]

Agent to manually register the five-year warranty. Customer provided necessary information for registration. Follow-up on warranty confirmation expected. [Service Notes]
Customer expressed urgency regarding warranty registration within 30 days of purchase. - Customer purchased the washing machine directly from the LG website. [Executive Summary] The customer contacted support regarding a discrepancy in the warranty registration for their washing machine, which showed a one-year warranty instead of the expected five years. The agent verified the account and identified incomplete information as the cause of the issue. The agent offered to manually register the warranty and collected necessary verification details from the customer. The washing machine was confirmed to be purchased from the LG website on August 29. The agent will proceed with the manual registration and follow up on the warranty confirmation.

[AI Summary]

[Contact Reason]

Customer inquired about warranty registration for a washing machine. Concerned about receiving confirmation of a five-year warranty. [Product Symptom]
Symptom: Customer's LG account shows a one-year warranty instead of the expected five-year warranty. - Timeline/Duration: Customer has been waiting for confirmation since last week. - Environment: Not Specified. - Self-troubleshooting: Customer attempted to verify warranty registration through the LG website. - History: Washing machine purchased on August 29. [Agent Solutions]

Verify Account Information: Agent checked the account and found incomplete information preventing warranty confirmation.
Manual Registration: Agent offered to manually register the warranty for the customer.
Collect Customer Information: Agent gathered necessary details including surname, mobile number, postcode, address, and email for verification.
Confirm Purchase Details: Agent confirmed the washing machine was purchased from the LG website.
Serial Number Verification: Customer provided the serial number for the washing machine.
Warranty Registration: Agent registered the washing machine for the five-year warranty.
Confirmation Notification: Agent informed the customer that an SMS confirmation would be sent, and email confirmation would arrive within 14 weeks.

[Final Resolution]

Warranty registration completed. Customer will receive SMS confirmation immediately and email confirmation within 14 weeks. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding a discrepancy in warranty registration for their washing machine, showing only a one-year warranty instead of the expected five years. The agent verified the account details, identified incomplete information, and manually registered the warranty. The customer was informed that they would receive an SMS confirmation immediately and an email confirmation within 14 weeks. The call concluded with the customer acknowledging the information provided.

[Request] DONE REGISTER,SMS, AND TASK

Surname : BEGUM

Mobile Number : 07982970575

Post Code : RM8 3DT

1st Line of Address : 2 Homestead Road, DAGENHAM, RM8 3DT, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE 8000589197

[Consultation contents]

[Request]