Medicare Inpatient/Hospital Care Outpatient/not admitted to hospital Medicare Part D= Prescreiption Drugs Medicare Part C= Medicare Part C/ HMO Health Maintenance Organization Healthfirst Medicare Advantage Plan Name Plan Abbreviation Part A& B Part D Dual Eligible . / / / For Dual Eligible Plan no payment needed . Life Improvement Plan = Healthfirst Handled only Medicare. Medicaid should be handled by other Insurance Services or State Medicare Will cover 80% and Medicaid will handle 20% 100% will be billed by Healthfirst . Completecare Plan= We both Handle Medicare and Medicaid . Connection Plan= HARP Health And Recovery Program = Members with Mental Health eligibility Company Code 30 Healthfirst Medicare Advantage Member IDs Will start With 11,12,13 Knowlegde Dual Eligibility Renewall Plan= for Life Improvement Plan/ Medicaid can Renew Every Year, Medicare is not renewable Dual Eligible Plans- Renewal Responsobilities LOB Agency Contact Information Provide the Direct phone number 1-844-500-9820 Mon-Fri 8:30AM- 8:00PM snd Transfer the number to retention Scheduling Department LIP with On-Exchange Medicaid using the FF extension: . English . Signature PPO= can see both in and out of network . Signature (HMO)= can only see in network providers . PPO =preferred provider organization HARP= Health And Recovery Program OOP Assistance for PArt D New YOrk State EPIC Program= New York State (NYS) Supplemental prescription coverage that works with Medicare Part D Plans Elderly Pharmaceutical Insurance Coverage (EPIC) / Low Income Subsidy (Extra Help) 5 Status of Enrollment . Enrolled . Dis Enrolled . Feature Enrolled . Pre Enrolled . Null Enrolled Healthfirst Plan Sinature PPO Sinature HMO 65 plan = not eligible for OTC Increased benefits plan life improvement plan Complete care plan / handled by Medicaid and Medicare connection plan / handled only by Medicaid and HARP MarketPlace Plan - on exchange medicaiad - CHP - essential plan - on exchange QHP Siganture PPO care or Flex Card Complete care can recive monthly allowance Medicaid is not eligible for OTC card OTC card is eligible only for Medicare plan members only For caller's RP and un authorized Caller HH - for RP 18 above check case history then view more it must be Valid RP Minor- Biztalk Senior Health Partners don't Have PCP only long term services and Dual services, They may have PCP but handled by the State. Dual eligibility . Life Improvement Plan . Completecare Plan . Connection Plan CAGN23091114EN CAGN2068GLEN CAGN2062GLEN CAGN2061GLEN CAGN23013017EN - UNDERSTANDING CALL FLOW ELEARNING CAGN23013007EN - CALL VERIFICATION CAGN2064GLEN - Introduction to CCO Inquiry Systems CAGN23013013EN - Salesforce Functionality CAGN2073GLEN - Interaction Phone System With Narator