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Shared snapshot

New Cases

Case for 10/2 shift

74046671 - Accidentally close the chat - Looking for spanish expert

  1. 74046709 - Missing fuel points : 4x Fuel points for 3 order
  2. 74047908 - Refund for the 3 missing items
  3. 74048972 - Double charge for the specific order.
  4. 74049632 - Complaint about the store employee
  5. 74050611 - Link the card to dad's account
  6. 74051458 - Guide to place the order
  7. 74052020 - Update the Alt ID
  8. 74053369 - Asking to have a new loyalty card
  9. 74054770 - Asking to update the CRS Organization that they support (Not listed)
  10. 74058204 - Sale pricing charge
  11. 74059211 - coupon not applied
  12. 74060104 - Survey
  13. 74060784 - Oder status
  14. 74061359 - Wanted to speak with other expert - Transfer Case
  15. 74062578 - Auto renewal of Boost membership
  16. 74062586 - Pre-authorization / Price increase
  17. 74063551 - Update theLoyalty number link to account
  18. 74065643 - Associate feedback
  19. 74066405 - Unauthorized use of the fuel points
  20. 74067317 - HR related concern - Transfer
  21. 74068374 / 74067799 - Associate complaint
  22. 74068461 - Price increase

Case for 10/3 shift

  1. 74082980 - CB cx dis
  2. 74083335 - Cancel Deli Order
  3. 74083601 - wanted to verify if the card is still active ****
  4. 74083771 - Asking for specific coupon
  5. 74084563 - LCM
  6. 74085617 - Missing items **
  7. 74086443 - Unable to sign in
  8. 74088454 - Change the delivery time
  9. 74089961 - missing fuel points
  10. 74090312 - Asking for fuel points
  11. 74090925 - Unable to place order
  12. 74091833 - Failed to get the discount for vaccine purchase (Looking for sup)
  13. 74096402 - Unable to sign in
  14. 74097657 - Proposal ID - non profit organization
  15. 74100278 - Asking for supervisor onset
  16. 74100727 - Unable to place order
  17. 74101127 - Missing items
  18. 74102019 / 74104912 - Was charge for the items that did not order / expired items
  19. 74102803 - wanted to link a card and delete the digital account

Case for 10/4 shift

  1. 74116114 - link the new loyalty card and create a digital account
  2. 74117107 - inquiry about 4x fuel points
  3. 74117479 - Unable to place order due to RV9547 transfer to KCRC
  4. 74118775 - coupon concern
  5. 74119533 - bad quality of product
  6. 74121382 / 74123237 - Asking for receipt
  7. 74123838 - employee compaint
  8. 74126605 - inquiry about pick up
  9. 74127024 - 4x fuel points *****
  10. 74130697 - Missing fuel points
  11. 74132883 - LCM
  12. 74132656 - Vaccine $20 Promise $20 store credit 74132656
  13. 74134972 - cancel order
  14. 74136924 - status of the ecomm 25 refund
  15. 74139569 - Link loyalty card
  16. 74140751 - Missing fuel points

Case for 10/5 shift

  1. 74156303 - Order status - delivery
  2. 74156418 - Order status - pick up
  3. 74156566 - Boost Next day
  4. 74157049 - Product selection ***
  5. 74157310 - Add alt id / Associate discocunt - Transfer
  6. 74158211 - OTC health card / Healthy Benefits
  7. 74158548 - Boost membership
  8. 74159042 - Missing fuel points
  9. 74159392 // 74159989 -- Missing fuel points and Complaint no cashier
  10. 74159762 - Verify the loyalty number
  11. 74160897 // 74162326 - Pharmacy transfer verification
  12. 74162762 - Ghost call
  13. 74162883 - Ghost call
  14. 74163216 - Ghost call
  15. 74163718 - Missing items
  16. 74164576 - asking for regional managers - transfer to specs
  17. 74166872 - Cancel pick up order
  18. 74167245 - reset password
  19. 74168249 - Create digital account - LC
  20. 74172512 - Fuel points for survey
  21. 74173388 - ghost call - customer drop the call
  22. 74173549 - ghost call - customer drop the call
  23. 74173686 - account deletion / update email address
  24. 74174467 - Order failure / ecomm 25

Oct 8, 2024 - vto Oct 9, 2024

  1. 74278311 - Missing fuel points
  2. 74278689 - damage items
  3. 74279082 - Missing fuel points
  4. 74280044 - Unable to place order
  5. 74280784 - Missing fuel points for 4x GC - Call disconnected
  6. 74281017 - Kroger savings plan - Call disconnected 7.. 74281200 - Missing fuel points - 4X friday
  7. 74281847 - Failed to use the coupon
  8. 74283216 - Verify how much the refund
  9. 74283839 - Boost membership Associate offer
  10. 74284197 - Set up the Digital account
  11. 74284577 - Not receiving LCM and Preference email
  12. 74285574 - asking where do we get the egg / Transfer to product team
  13. 74287483 - Boost membership / Kroger Delivery Task survey
  14. 74289639 - Unable to sign in / Reset password - call got disconnected
  15. 74291882 - coupon was not applied on the account
  16. 74292705 - Store experience
  17. 74294634 - Unable to place order - RV9547 - Transfer to KCRC
  18. 74295382 - Cancel boost
  19. 74296104 - wanted to have a new loyalty card
  20. 74296787 - cancel order
  21. 74297920 - Create account

October 10 - VTO October 11 shift

  1. 74338162 - Update email address - Caller disconnected
  2. 74338438 - Unable to sign in
  3. 74340046 - Missing fuel points
  4. 74340092 - Link account
  5. 74339983 - Wanted to verify the checkuq
  6. 74341061 - Ghost call then routed to callback Left a voicemail instead
  7. 74341141 - Missing items
  8. 74341616 - Store experience - Coupon policy
  9. 74342208 - Unable to use the Digital coupon / customer has no any digital account nor Physical loyalty card - Call disconnected
  10. 74343141 - Unable to sign in
  11. 74345640 - Driver feedback /Items did not order
  12. 74346103 - Unable to place order
  13. 74349638 - Damage item
  14. 74349160 - Link the card
  15. 74349334 - damage item
  16. 74352368 - Update the shipping address / 74353006 product selection at store
  17. 74352586 - cancel order
  18. 74353344 - Wanted to link his Pharmacy account to his husband
  19. 74353821 - Missing items
  20. 74356499 - Missing fuel points
  21. 74356026 - store experience
  22. 74357846 - Store experience
  23. 74358421 - Unable to sign in / Wanted to add the Kroger credit card on the account
  24. 74360177 - Associate discount - Transfer call
  25. 74360517 - Confirm the fuel points
  26. 74361495 - Update the email address and rest password

October 12, 2024

  1. 74375454 - Delivery fees wanted to be waived.
  2. 74375598 - Confirm if the prescription is ready for pick up
  3. 74375971 - 4X fuel points / 74376726 - Store experience
  4. 74377156 - Associate discount for the Boost membership - Transfer KCRC - Spanish customer
  5. 74378753 - supervisor onset
  6. 74379038 - Substitution feedback
  7. 74379581 - Unable to add card at wallet
  8. 74380741 - Wanted to pick up early
  9. 74381069 - Unable to place order
  10. 74381789 - Missing fuel points
  11. 74384335 - Missing items
  12. 74384785 - Product concern
  13. 74385649 - Ghost call - caller disconnect the call ****
  14. 74385882 - Create an account
  15. 74387479 - Unable to place order - caller disconnect the call
  16. 74387898 -
  17. 74388974 - Driver feedback / Caller disconnected the call / CB
  18. 74389963 - Return and Refund
  19. 74390405 - cancel order *** CALLBACK THE CUSTOMER SINCE THEY WERE BEEN CHARGE - eCOMM25
  20. 74390662 - Ghost call
  21. 74391111 - Ghost call
  22. 74391735 - pick up status - caller end the call
  23. 74392111 - Store feedback
  24. 74392707 - Unable to place the order

October 15 Shift

  1. 74462549 - Wanted to enrol with Boost Membership - Caller disconnected the call - We are still under the verification of 3 pcs information
  2. 74462575 - eComm25 for Wine purchase (Driver arrived early reason why the card was not scanned and the wine was not delivered
  3. 74463139 - Link a loyalty card
  4. 74463434 - Unable to choose appointment upon checkout - caller disconnect the call ***** call the specs to file the ticket - Done
  5. 74464005 - Asking for Benefits department - caller disconnected
  6. 74464558 - wanted to return the EBT charges
  7. 74465836 - Verify the multiple charges on the account
  8. 74467245 - Ghost call
  9. 74467416 - Store experience
  10. 74468191 - Wanted to cash out his cheque - The caller disconnect the call while trying to reach the KCRC
  11. 74468404 - Ghost call - caller disconnected
  12. 74468474 - Unable to place the order due to the error message of RV9547 - Transfer to KCRC
  13. 74468803 - Follow up previous case about merchandise credit - According to KCRC Team Lead, Transfer the call to KCRC EPS Main
  14. 74471646 - Coupon did not applied 15.74472195 - SYSTEM ISSUE - Refund if the order is completed. Fred meyers
  15. 74472783 - Order status
  16. 74473006 - Coupon was not added to the customer account
  17. 74474242 - Store experience > Coupon Policy
  18. 74474924 - Ghost call - Caller disconnected the call
  19. 74475098 - Unable to place order. 21 . 74476216 - update the alternative id and the phone number
  20. 74476612 - Order status
  21. 74478508 - Wanted to confirm the Mastercard rewards
  22. 74479610 - Unable to view the weekly Ads ***
  23. 74480073 - Wanted to confirm if the warehouse has power outage
  24. 74480530 - order status

Kroger Rewards cards

  1. Verify first in EHH if the customer has tagging of KPF
  2. Confirm what is the customer's card

October 16, 2024

  1. 74495268 - Delivery arrived early - CALLBACK THE CUSTOMER AROUND 01:23 AM - eCOMM 25 -
  2. 74495792 - Cancel ship order
  3. 74497386 - Missing fuel points
  4. 74497873 - Caller disconnect the call - Left voicemail on automatic callback
  5. 74497828 - expired item / Add case to report the expired items
  6. 74498590 - Product concern
  7. 74500016 - Unable to complete the survey
  8. 74502826 - LCM
  9. 74503419 - order status - shipt
  10. 74504465 - Missing fuel points
  11. 74504876 - Supervisor onset
  12. 74505166 - Unable to view the weekly ads
  13. 74505284 - Unable to set up the Prescription account
  14. 74506816 - ecomm 25 =
  15. 74509263 - Unable to place order - RV9547 - caller drop the call
  16. 74509738 - Previous expert failed to process the store credit for the missing items / Process a refund request instead via chat approval
  17. 74511539 - receipt request
  18. 74512827 - receipt request
  19. 74513073 - cancel order - caller disconnect
  20. 74513524 - Lost card - transfer to kcrc
  21. 74514482 - wanted to verify the rewards for the roger REWARDS World Mastercard
  22. 74514916 - wanted to be transfer to specific agent / Asking for sup
  23. 74515225 - Wanted to confirm how much is the refund

October 17, 2024 Thursday shift (Had a issue with my headset, was able to log in 11 pm and out by 7:30 am)

  1. 74528245 - System issue
  2. 74530627 - Requesting for a new physical loyalty card
  3. 74531665 - Supervisor onset
  4. 74531785 - ecomm 25 delivered to wrong address
  5. 74532100 - cancel order
  6. 74532537 - confirm the refund status.
  7. 74532849 - confirm the refund status.
  8. 74533662 - ghost call - I disconnect the call
  9. 74533850 - did not able to use the coupon
  10. 74534129 - Weekly opt in
  11. 74535695 - Ghost call - I disconnect the call
  12. 74535560 - Unable to sign in
  13. 74536370 - wanted to link his loyalty card
  14. 74536370 - unable to submit the survey
  15. 74538533 - Multiple charges on the account
  16. 74539781 - Delete account
  17. 74540974 - Ghost call - caller disconnect the call
  18. 74541082 - verify the status of the refund
  19. 74541743 - modify the order / boost membership
  20. 74543444 - Confirm the refund status
  21. 74544622 - update the mobile number / reset password email
  22. 74545489 - order status
  23. 74545938 - Issue at the pump
  24. 74546486 / 74549802 - Store experience / digital coupon **** CREATE CASE FOR store experience
  25. 74547313 - confirm the status of the report
  26. 74547758 - store employee were calling abi
  27. 74548101 - how to use the store credit
  28. 74548285 - Issue at the pump
  29. 74548719 - Renewal with Boost membership

October 18, 2024 Friday Shift

  1. 74556338 - Clear the shopping cart / Product recall
  2. 74557600 - wanted to report that evert time they would like to use the Kroger Pay, they are asking for the Driver's license. // Call the specs on a later time //
  3. 74557932 - account deletion
  4. 74558954 - modify order / cancel order
  5. 74559033 - Additional charges on the account
  6. 74560111 - confirm if the items are being recall
  7. 74560111 - Product recall /
  8. 74562117 - Coupon that was not applied / missing fuel points
  9. 74562659 - Sale price not added to customer purchase
  10. 74563250 - create a new account
  11. 74565131 - Store associate - Paycheck concern - HR concern
  12. 74564783 - 4X Fuel points
  13. 74565102 - feedback for the Online pharmacy transfer to internet pharmacy
  14. 74565848 - Missing fuel points
  15. 74566399 - Update the contact number at the order. - Update in the morning to update
  16. 74567185 - Ghost call
  17. 74567852 - Community rewards - enrolled to a wrong Community
  18. 74570049 - Verify with the charges on the account
  19. 74571154 - Confirm if they were able to subscription the item
  20. 74572689 - cancel order
  21. 74573441 - wrong items / ecomm 25 - 74461297 - supervisor
  22. 74575646 - Suspected shopper Fraud - ecomm 25 74575646 - Supervisor
  23. 74576750 - Associate employee
  24. 74577749 - Associate employee
  25. 74578036 - Wanted to use the september fuel point at non-kroger fuel center
  26. 74578589 - Overcharge for the specific items
  27. 74578951 - Link the loyalty card
  28. 74579851 - 4x Friday grocery fuel points

October 19 Saturday shift

  1. 74593805 - Copy of the receipt
  2. 74594130 - Return and refund - ecomm 25 - EMPLOYEE
  3. 74594354 - missing fuel points - EMPLOYEE
  4. 74594721 - Delete the account
  5. 74596320 - expired items
  6. 74596917 - Retrieved receipt
  7. 74597085 - missing items
  8. 74597843 - wrong pricing
  9. 74598359 - Issue at the pump
  10. 74599507 - Unable to view the receipt online
  11. 74601916 - Associate - Technical issue at store
  12. 74602622 -
  13. 74603666 - Issue at the PUMP
  14. 74603348 - Receipt issue
  15. 74603892 - Link loyalty account
  16. 74604264 - Issue at the store (Digital coupons and QR code were showing as not available on all items when they trying to use the Android devices
  17. 74605523 - unable to renew with boost membership
  18. 74606087 - Ghost call
  19. 74607241 - Did not receive the package (order failure ) tagged as receipt since there's an issue
  20. 74607795 - was charged incorrectly sale price vs regular price
  21. 74609224 - Wanted to verify the order status
  22. 74609061 - Missing items - ecomm 25
  23. 74610388 - unable to clip the coupon
  24. 74610106 - Unable to log in
  25. 74612250 - lost card *** VERIFY IF THE CARD WAS ALREADY TAGGED AS LOST - 493035239352 - Outage form was sent - DONE
  26. 74611854 - cancel order

October 22 - Tuesday Shift

  1. 74687406 - Store experience
  2. 74687864 - Asking for the refund request
  3. 74688629 - Asking for supervisor - no pop up case
  4. 74145503 - The pop up was assigned to other people - Previous case number - Transafer to KCRC - Status of the GC
  5. 74689460 - Caller is a service provided
  6. 74689885 - Wanted to verify the status of the refund
  7. 74690496 - Wanted to stop the notification that is being sent to his mailing address - COMPLETE THE KNOWLEDGE FEEDBACK FORM - Done
  8. 74691323 - link new loyalty card
  9. 74692416 - coupon did not work as intended - pricing
  10. 74692931 - issue on the coupon
  11. 74693981 - unable to place the order
  12. 74699340 - Associate discount
  13. 74699476 - Bulk order donation
  14. 74700164 - Raincheck
  15. 74700934 - LCM
  16. xxx - Call from KCC - Inform that I am not from KCRC
  17. 74701737 - suggestion to add bus stop
  18. 74702970 - Unable to p[lace order due to error message of RV9547
  19. 74703556 - 4X fuel points Fridays
  20. 74704251 - Unable to sign in
  21. 74705258 - Missing fuel points

October 23 - Wednesday Shift

  1. 74717144 - Issue at the pump
  2. 74717350 - CALLBACK PLEASE - Advise to visit again the store for the refund - done
  3. 74717681 - Ghost call
  4. 74717863 - discrimination charge pending against kroger.
  5. 74718261 - Link new loyalty card
  6. 74718574 - Sale price
  7. 74719268 - return and refund
  8. 74719418 - Job application
  9. 74719759 - store employee complaint
  10. 74720301 - Missing fuel points
  11. 74721026 - Link the new loyalty card
  12. 74722206 - Modify order
  13. 74722414 - Ghost call
  14. 5187376670 - Ghost call - 74722784 - I disconnect the call
  15. 74722652 - Unable to place the order due to incorrect zipcode / ecomm 25 for the order
  16. 74723370 - Store experience complaint
  17. 74723922 - Duplicate charge for prescription
  18. 74725083 - KPF Boost membership
  19. 74727288 - wanted to know any open position at the store
  20. 74727967 - Refund status of the ecomm 25
  21. 74728035 - Unable to clip coupon
  22. 74728459 - automatically routed to callback number
  23. 74728634 - Unable to place an order
  24. 74729396 - Issue at the pump
  25. 74731286 - Boost membership - Hulu
  26. 74732427 - wanted to be a supplier
  27. 74733501 - wanted to create a new account
  28. 74735477 - Applying for a job at Fulfillment Centers
  29. 74736427 - System issue _ transfer the call to Specs

October 24 - Thursday Shift Login 09:30 AM in Seampay and Five9 There was some system issue, Unable to create case in EPC. Log out time: 06:15 am

  1. 74747776 - Store application - Applicant
  2. 74748088 - refund status
  3. 74749368 - Store experience
  4. 74750161 - Multiple charges on the account
  5. 74750883 - Store employee wanted to confirm her paycheck
  6. 74751153 - Missing fuel points
  7. 74751887 - Order late
  8. 74752818 - watch repair inquiry
  9. 74752910 - Ghost call
  10. 74753313 - Missing fuel points
  11. 74753228 - Refund for the bad quality items
  12. 74753757 - Unable to use the digital coupon
  13. 74754975 - Product selection
  14. 74755530 - order status
  15. 74755957 - LCM
  16. 74757411 - Instacart delivery
  17. 74758517 - boost membership for KPF cardholders. ***
  18. 74758501 - Missing items
  19. 74760416 - Unable to log in - Android device
  20. 74762833 - Ghost call
  21. 74762843 - link the loyalty card
  22. 74763419 - Update the email address
  23. 74763456 - Missing items
  24. 74764128 - Instore Digital coupon
  25. 74765432 - Paper coupon
  26. 74765835 - Having issue with the Fredmeyer application

October 25 - Friday Shift

  1. 74775281 - Order status - Order got cancelled by the Driver
  2. 74776086 - Cashback that they did not receive
  3. 74776339 - Ghost call with background noise only
  4. 74776451 - cancel order
  5. 74777045 - missing fuel points
  6. 74776922 - digital coupon not work as intended
  7. 74777188 - Unable to place order
  8. 74778002 - Deli/Bakery order status
  9. 74779523 - Missing fuel points / Issue at the pump 10.74780667 - unable to place the order
  10. 74780793 - order status
  11. 74781018 - Missing fuel points
  12. 74781623 - change payment method
  13. 74781888 - order status
  14. 74782264 - Asking for supervisor
  15. 74783122 - store experience
  16. 74783748 - Duplicate charge
  17. 74784203 - Link two loyalty card
  18. 74785114 - Not safiesfied with the substitution
  19. 74786224 - product concern - callback
  20. 74786913 - Damage items
  21. 74789353 - Loyalty card was not scanned
  22. 74789930 - 4x fuel points
  23. 74790471 - Unable to clip the fuel points
  24. 73721560 - Wanted to use the Medicare card // 74793750
  25. 74793927 - Missing items //
  26. 74795679 - Unable to sign in
  27. 74798153 - Promotion for the boost membership

*** There is no any case pop *** October 26 - Saturday shift

  1. 74811932 - Gift card 4x fuel points
  2. 74812189 - wanted to verify the $25 store credit that the previous expert applied
  3. 74812488 - Buy 1 Get 1 offers for soda
  4. 74812904 - Unable to download the digital coupon
  5. 74814731 - Gift card 4x fuel points
  6. 74814824 - Sale price discount
  7. 74815745 - Missing items
  8. 74816086 - link two loyalty cards
  9. 74816757 - Enrol with LCM
  10. 74816449 - Missing items
  11. 74817292 - Automatic callback but noone is answering - Left voicemail
  12. 74817349 - Unable to clip the coupon
  13. 74817685 - digital coupon did not work as intended
  14. 74818000 - caller immediately disconnect the call
  15. 74818178 - fuel points / rollover
  16. 74819077 - Driver cancelled order
  17. 74820100 - Sale price
  18. 74819928 - Pick up early
  19. 74820273 - Previous expert did not add the $20 store credit
  20. 74820566 - Credit abuser - cx drop the call
  21. 74821112 - unable to place the order
  22. 74822741 - damage items
  23. 74823148 - Update the alternative ID
  24. 74823538 - EBT card
  25. 74824157 - Unable to sign in
  26. 74824803 - Items Undeliverable
  27. 74827021 - Missing fuel points
  28. 74827208 - Missing fuel points
  29. 74827794 - Ghost call - I disconnect the call after providing the ghost call
  30. 74827844 - Suspected shopper fraud
  31. 74827843 - Missing items
  32. 74828247 - Link and the new card and update the information on the account

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

October 29 - Tuesday shift VTO early out - LO: 1:37 AM 10/29/2024 shift

  1. 74895450 - Rewards spending &***
  2. 74895812 - wanted to confirm the pharmacy hotline
  3. 74896199 - Wanted to update the payment method
  4. 74896564 - Wanted to do the survey
  5. 74897202 - Cancel duplicate order
  6. 74897601 - Wine Return and refund
  7. 74898342 - Store experience
  8. 74899055 - Boost membership - cancel
  9. 74899398 - Subscribe to email notification
  10. 74901258 - Wanted to verify some information for their Organization
  11. 74901849 - Update the loyalty information
  12. 74902314 - wanted to confirm the stock for the medicine, callback ***** done
  13. 74903595 - reward card - cashback
  14. 74904147 - Unable to place the order

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

10/30 - Wednesday Shift

  1. 74924739 - supervisor onset
  2. 74925004 - damaged items (CDC)
  3. 74925579 - 2x fuel points for the Boost membership
  4. 74926448 / 74927481 - Asking for a copy of receipt (CDC)
  5. 74928540 - Associate discount
  6. 74928883 - prescription
  7. 74929461 - Password reset / delete account / create account
  8. 74933958 - damage items
  9. 74935606 - update email address /delete account / update email
  10. 74933477 - Unable to use the Kroger pay
  11. 74937921 - Rolledover
  12. 74938470 - Boost cancellation /
  13. 74939019 - Ghost call - Cx disconnect the call after opening spiel
  14. 74939154 // Unable to sign up with the Boost membership 74939864 -- unable to place an order with error code of RV9547
  15. 74941403 - Store complaint ****
  16. 74941616 - Wanted to confirm the payment
  17. 74942299 - LCM
  18. 74942669 - Activate the new card / rolledover points
  19. 74943725 - create account
  20. 74944344 - Fuel points Roll over

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

10/31 - Thursday Shift

  1. 74955938 - Boost membership / Has a delivery fees
  2. 74956606 - Unable to log in to a specific website - Kroger associate
  3. 74956838 - Retrieve receipt
  4. 74957645 - inquiries about frozen blueberries
  5. 74957760 - Subs feedback 6.. 74958239 - copy of receipt - 48303910233
  6. 74958948 - Sale price issue. ****
  7. 74960000 - Issue at the pump
  8. 74960341 - Update the loyalty information delete account / update
  9. 74962154 - Ghost call - I disconnect the call
  10. 74962314 - rolled over
  11. 74962790 - wanted to confirm the available pumpkin at store
  12. 74963498 - cancel the pick up order
  13. 74965093 - Boost membership promotion
  14. 74965861 - Wanted to verify the coupon details
  15. 74966390 - Rolled over points
  16. 74966949 - selection at the store
  17. 74967736 - cancel the boost membership - ecomm 25
  18. 74968078 - Sale price issue
  19. 74968681 - Wanted to confirm the fuel points balance
  20. 74968905 - Duplicate charge
  21. 74970309 - supervisor onset
  22. 74970693 - Missing items / customer were unresponsive / I disconnect the call and provided the ghost/unresponsive call spiel
  23. 74972649 - cancellation of order
  24. 74973004 - Ghost call - I disconnect the call
  25. 74973127 - Damaged items
  26. 74973705 - issue at the pump
  27. 74974122 - replacement for the giftcard - transfer to kcrc
  28. 74974724 - missing items

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 1 - Friday shift

  1. 74986640 - Missing items
  2. 74986954 - Retiree discount
  3. 74986993 - create account
  4. 74988238 - cancel order
  5. 74988577 - Issue at the pump
  6. 74988915 - Fuel points rewards
  7. 74989341 - Vaccine coupon
  8. 74989684 - cancel order
  9. 74990109 - Asking for a refund - sup
  10. 74992538 - create account
  11. 74992708 - tipping
  12. 74994130 - cancel the boost membership - ecomm 25
  13. 74993692 - QC - left a voicemail
  14. 74993856 - driver feedback
  15. 74994966 - Survey feedback
  16. 74995652 - Pharmacy verification
  17. 74999688 - wanted to confirm if they already got the discount for ketchu
  18. 74998956 - cancellation of the order
  19. 74999244 - Queue Callback- Left a voicemail
  20. 74999457 - store experience - cx drop the call while collecting the information **
  21. 74999561 - Floral concern
  22. 75000181 - sale price
  23. 75000549 - Enrolled in Weekly ads thru mailers
  24. 75001195 - Missing fuel points
  25. 75001808 - wanted to update the email address on the account / delete account
  26. 75002840 - Store employee - unable to receive yet his paycheck
  27. 75003215 - report incident damage
  28. 75006431 - did not receive the discount - digital coupons
  29. 75007157 - Ghost call - I disconnect the call
  30. 75007576 - Activate the new card - update the Plus card number
  31. 75008906 - Confirm the refund status
  32. 75009626 - Product selection
  33. 75010204 - Got charged for the delivery fees ' boost member

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 2 - Saturday shift

9379253706 41463472906

  1. 75023486 - 4x fuel points
  2. 75023721 - Update the alternative id
  3. 75023918 - Bad quality of foods and coupon does not applied for free items
  4. 75024384 - They order on a wrong website
  5. 75024818 - coupon policy
  6. 75024918 - overcharge
  7. 75025500 - add the new card
  8. 75025906 - Unable to checkout
  9. 75027133 - Verify the order status
  10. 75027841 - Inbound Call: Live Call - Ghost call - Only Holding tune - Tried to wait - disconnect the call instead
  11. 75027667 - Weekly ads promotions
  12. 75027944 - unable to place an order
  13. 75029636 - activate new card / create account
  14. 75029381 - Driver feedback
  15. 75029961 - Update the Plus card number
  16. 75031066 - Missing items
  17. 75033168 - EBT concern / Multiple charge on the account
  18. 75033910 - missing items
  19. 75034290 - Interpreter // coupon did not work as intended
  20. 75034977 - coupon did not work as intended
  21. 75035878 - Unable to add the card information
  22. 75036846 - unable to update the card information
  23. 75037864 - employee
  24. 75038035 - 4x Fridays
  25. 75038639 - Missing items
  26. 75039180 - Employee HR concern
  27. 75039413 - LCM enrolment
  28. 75040129 - Unable to sign in
  29. 75040350 - Store complaint

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 5 - Tuesday shift

There was a system issue around 5:45 AM - 5:50 am

  1. 75115542 - Multiple charges on the account
  2. 75115982 - Refund status
  3. 75116498 - Link two cards
  4. 75116823 - Ghost call
  5. 75116942 - Paper coupons
  6. 75117302 - Job application status
  7. 75117577 - unable to place order
  8. 75117987 - subs inquiry
  9. 75118114 - cancel order
  10. 75118702 - transfer prescription
  11. 75118975 - 2x fuel points
  12. 75119585 - Missing items
  13. 75119868 - Sale price and missing fuel points
  14. 75120853 - Order failure - ecomm 25
  15. 75121513 - Unable to sign in to Pharmacy
  16. 75121597 - Subs feedback / shopper feedback
  17. 75122630 - Additional $.55 cents discount
  18. 75123661 - Boost incorrect charge
  19. 75123986 - Update the card's information
  20. 75124723 - Customer wanted
  21. 75124723 - Reward mastercard
  22. 75126268 - Loyalty mailers
  23. 75126500 - store employee / payroll
  24. 75126732 - wanted to cancel the order
  25. 75127069 - wanted to verify the payment
  26. 75127646 - unable to clip the coupon
  27. 75128714 - Missing items
  28. 75129416 - Account deletion
  29. 75131067 - cancelled order
  30. 74768297 - Status of the previous case number
  31. 75133015 - Refund and return

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 6 - Wednesday shift

  1. 75143086 - Wrong item received
  2. 75143406 - Looking for specific Items
  3. 75143600 - Unexpected extra items
  4. 75143979 - Activate the new loyalty card
  5. 75144545 - Asking for an available supervisor
  6. 75144828 - Refund status
  7. 75145203 - Refund status
  8. 75146324 - Sale price
  9. 75146934 - unable to receive the reset password email
  10. 75148705 - Order status
  11. 75149335 - Copy of receipt
  12. 75149692 - Link two loyalty card
  13. 75150038 - Update alt id
  14. 75152654 - confirm the status about the lost gift card
  15. 75154423 - Associate discount
  16. 75155040 - Product feedback
  17. 75155550 - Order failure - ecomm 25
  18. 75156815 - Loyalty mailers
  19. 75157717 - Missing items but paid for
  20. 75158461 - Gift card online
  21. 75158954 - Rolled over
  22. 75159419 - Issue at the pump
  23. 75159964 - boost membership issue
  24. 75160416 - Unexpected extra items

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 7, 2024 - VL Nov 8, 2024 - VL Nov 9 - Wednesday shift

Wrong tagging in Five9 but correct tagging in Seampay

Lunch time po pero napress ko po BREAK instead of LUNCH po. Tsuri po UMMM

  1. 75243636 - Wanted to confirm the funds for the cancelled pick up order.
  2. 75244144 - wanted to verify the status of the refund
  3. 75244619 - Unable to clip coupon
  4. 75245852 - Linked two cards
  5. 75246196 - Issue at the pump
  6. 75246838 - modify order
  7. 75246860 - asking for a specific item
  8. 75247643 - Order Failure - ecomm 25
  9. 75249405 - unable to place an order
  10. 75249694 - Unable to place an order
  11. 75250438 - sale price
  12. 75251463 - ghost call - disconnected the call
  13. 75251795 - link two loyalty cards
  14. 75252051 - Product selection at store
  15. 75252776 - Damage items
  16. 75253480 - Unable to place pick up order
  17. 75253480 - Unable to place order / Cancel order
  18. 75256773 - order failure - ecomm 25
  19. 75257335 - Missing items but paid off
  20. 75257899 - QFC catalog
  21. 75258961 - Double charged
  22. 75260164 - Associate connect / discount
  23. 75260376 - retrieve the receipt
  24. 75261183 - wanted the tip to be refunded
  25. 75262993 - Ghost call

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 12, 2024 - Tuesday Shift

  1. 75333939 - LCM Enrollment
  2. 75334367 - Pharmacy assistance
  3. 75334427 - Missing fuel points
  4. 75334596 - Weekly Ads Opt In
  5. 75334832 - Issue at the Pump
  6. 75336295 - Delivery fees not being waived
  7. 75336633 - Annual Fuel Rolled over
  8. 75337109 - Unable to place the order
  9. 75337502 - Missing fuel points
  10. 75336773 - Asking for supervisor / Pick up fees
  11. 75338488 - Order status
  12. 75339609 - Unable to redeem the coupon -
  13. 75340860 - Sale price
  14. 75341795 - Update the Plus card number
  15. 75342593 - Pharmacy information
  16. 75344570 - Online Pharmacy
  17. 75344880 - Store opening
  18. 75345266 - sale price
  19. 75346118 - 4x fuel points
  20. 75347320 - Refund status
  21. 75348292 - Unable to sign in
  22. 75349399 - Order late
  23. 75350302 - senior discount
  24. 75351440 - Annual rolled over
  25. 75352824 - cheque information

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 13, 2024 - Wednesday Shift

  1. 75364127 - Snap card was been charged
  2. 75364449 - Refund status
  3. 75365311 - Receipt request
  4. 75365320 - 4X fuel points
  5. 75366035 - Missing items but paid for and damaged items
  6. 75366515 - Retrieve the receipt
  7. 75367662 - Confirm the store location
  8. 75368001 - Missing fuel points
  9. 75368702 - Modify order
  10. 75368965 - Missing but paid for
  11. 75369452 - MIssing but paid for / Poor subs option
  12. 75370708 - Duplicate charges / Preauthorization hold
  13. 75371788 - Modify order - cancel order
  14. 75372408 - Unable to clip the coupon
  15. 75373594 - Unable to locate the order - Callback - done
  16. 75374345 - order was cancelled
  17. 75376360 - 4x fuel points
  18. 75376626 - Pick up order status
  19. 75377273 - cancel pick up order
  20. 75378078 - Product Concern
  21. 74779202 - Gift card concern
  22. 75379122 - Unable to place order
  23. 75380273 - Confirm the charges on the account
  24. 75381143 - Digital coupons and sale price did not work as intended
  25. 75381744 - Fuel purchase
  26. 75382383 - Refund request for the Boost membership cancellation

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 14, 2024 - Thursday Shift IN: 12:00 AM - 8:30 AM

  1. 75398222 - Double charged / Cancel the Pick up order
  2. 75399832 - Supervisor onset
  3. 75400604 - Delete account - Set account
  4. 75402864 - create account ********
  5. 75403078 - 4x fuel points
  6. 75403722 - Gift card issue callback
  7. 75406082 - Boost membership cancellation
  8. 75406181 - sale price did not reflect
  9. 75406616 - Order status
  10. 75407367 - ecomm 25 order failure
  11. 75408052 - activate the card
  12. 75408270 - Missing items but paid for
  13. 75413172 - Unable to sign in
  14. 75413655 - Update email address
  15. 75414365 - Refund for missing item, 5x fuel points / Courtesy rolled over
  16. 75415038 - Order failure Pick up ecomm 25
  17. 75415905 - Modify order / cancel pick up order
  18. 75417459 - Boost membership

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 15, 2024 - Friday Shift

  1. 75426081 - Unable to sign in
  2. 75426790 - Unable to add the new card
  3. 75427255 - Wanted to confirm the charges on the account - Got disconnected -
  4. 75428147 - Update the card information / Link two account
  5. 75429062 - Cancel pick up order
  6. 75429708 - Update the alternative id 7.75430404 - $20 coupon
  7. 75431104 - digital coupon that was not been applied
  8. 75431733 - supervisor onset
  9. 75432963 - cancel order
  10. 75433632 - Pharmacy complaint
  11. 75434441 - Wanted to confirm the stock for the specific item
  12. 75435369 - would like to have the Prescription Ledger
  13. 75436269 - Unable to place order
  14. 75436771 - Product issue
  15. 75437338 - wanted to confirm the substitution item / order not completed
  16. 75439563 - Unable to sign in
  17. 75441587 - Ship order refund - CALLBACK PLEASE - Done with the callback
  18. 75442390 - order status
  19. 75443505 - Would like to purchase a Gift card
  20. 75444088 - Store experience
  21. 75444599 - Digital coupon was not applied
  22. 75445367 - unable to sign in
  24. 75449071 - Digital coupon / Bonus rewards

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 16, 2024 - Sat Shift

  1. 75465242 - Boost membership status
  2. 75465613 - cancel order / update card information on my wallet
  3. 75466130 - Order concern (subs feedback and most of the items are out of stock)
  4. 75466581 - account takeover
  5. 75468183 - Missing items but paid for
  6. 75468247 - Unable to place an order
  7. 75469193 - Shopping list dissapear
  8. 75470257 - Update the alternative ID / Unauthorized use of fuel points
  9. 75471015 / 75472160 - Missing items but paid for / unexpected added item
  10. 75472276 - Praise for Kroger Delivery
  11. 75472077 - Missing fuel points
  12. 75472741 / 75473294 : Missing fuel points / Digital coupon 13.75473559 - Order failure / pick up order
  13. 75473915 - Sale price was not automatically applied
  14. 75475740 - Driver had the customer's id
  15. 75476329 - Sup onset
  16. 75477345 - Boost auto renewal
  17. 75477549 - Password update
  18. 75478053 - Update Alternative ID
  19. 75478554 - Ship order status
  20. 75480791 - Activate the new card 22.75482086 - misrouted
  21. 75482612 - Digital coupon was not applied
  22. 75482979 - Unable to add the card information
  23. 75484259 - Pharmacy rewards

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 19, 2024 - Tuesday Shift VTO Log out: 05:27 am

  1. 75560881 - Order status pick up
  2. 75561195 - Prescription label complaint
  3. 75562061 - Holiday Dinner Questions
  4. 75562584 - Double charged
  5. 75563262 - Pharmacy Inquiry
  6. 75563589 - Giftcard and receipt
  7. 75564449 - Ghost call - Drop the call
  8. 75564700 - Unlink the account
  9. 75564922 - Unable to sign in
  10. 75566067 - LCM
  11. 75567052 - Unable to use the Associate discount
  12. 75567270 - update the alternative id
  13. 75567539 - Unlinked account
  14. 75568017 Weekly Ad Flier
  15. 75568627 - Order status inquiry
  16. 75569047 - Order status inquiry
  17. 75569325 - Customer supervisor onset
  18. 75570819 - Update the Plus card number / delete account
  19. 75571919 - Substitution
  20. 75572227 - Does the item was discontinued
  21. 75572839 - Retiree discount
  22. 75573705 - shopper feedback / Grocery smells like marijuana
  23. 75574216 - Unable to place order
  24. 75575086 - Update the Plus card number
  25. 75575990 - Link two account
  26. 75577305 - Substitution feedback
  27. 75577951 - Kroger pay
  28. 75578643 - Ghost call

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

Nov 20, 2024 - Wednesday Shift

  1. 75593652 - Missing items
  2. 75593650 - Associate discount
  3. 75594655 - Hulu / Boost membership
  4. 75596103 - Unable to sign in
  5. 75596473 - Update the plus card number
  6. 75597870 - cancel order
  7. 75598401 - Modify order
  8. 75598733 - Pharmacy delivery 901-326-9061
  9. 75598788 - Order status
  10. 75599933 - cancel deli order
  11. 75600501 - boost membership inquiry
  12. 75600831 - issue at the pump
  13. 75601697 - Return and refund
  14. 75602271 - cx immediately droopped the call
  15. 75602369 - create account
  16. 75602846 - Unable to log in, the system won't take the password.
  17. 75605563 - Receipt
  18. 75606405 - Ghost call / automatically drop the call
  19. 75606441 - Additional fuel points
  20. 75607754 - Unable to create account
  21. 75609190 - Krogerpay
  22. 75610730 - Update the card information
  23. 75611954 - Free turkey
  24. 75612866 - Update the Plus card number
  25. 75613618 - Boost benefit change benefit from Hulu to Disney
  26. 75614168 - Refund status
  27. 75615132 - Local pharmacy

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

November 21, 2024 Thursday Shift Had a system issue about Five9. LOGOUT time. 06:45 AM (Extend 15 mins)

  1. 75628376 - Digital coupon did not work as intended
  2. 75628857 - Wrong dial / From KCC as well
  3. 75628948 - cx immediately dropped the call
  4. 75629024 - Gift card fuel points
  5. 75629181 - Order failure / Refund status
  6. 75629596 - Boost membership
  7. 75630651 - Duplicate charges
  8. 75631653 - Update the phone number on Pharmacy account
  9. 75633228 - Community rewards
  10. 75633559 - Missing fuel points
  11. 75634311 - Locked out
  12. 75634434 - LCM
  13. 75635022 - Digital coupon 14.75635642 - Boost membership for KPF card
  14. 75635990 - Update the plus card number
  15. 75636726 - Food poison
  16. 75637006 - Kroger gift card
  17. 75637394 - Arrived early
  18. 75639111 - Unable to add the payment method
  19. 75639607 - Boost membership Free membership
  20. 75642104 - Linked two card and Missing fuel points
  21. 75643980 - product selection
  22. 75644540 - Modify order
  23. 75644815 - Store complaint
  24. 75645292 - 4x fuel points
  25. 75645754 - store experience ******
  26. 75646199 - cancel pick up order
  27. 75646589 - Incorrect item
  28. 75647707 - Week streak
  29. 75648275 - Former Kroger employee

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

November 22, 2024 Friday Shift

  1. 75661321 - Order status
  2. 75662511 - Free Boost membership for KPF
  3. 75662989 - Store hiring
  4. 75663342 - receipt retrieval
  5. 75666989 - Free boost membership for KPF
  6. 75670638 - Cancel order
  7. 75671400 - 4x fuel points
  8. 75672449 - Ongoing promotion for the boost membership
  9. 75674762 - Paper coupon was not redeem
  10. 75675797 - Order status
  11. 75676772 - 4x fuel points
  12. 75676763 - refund status
  13. 75677376 - missing fuel points
  14. 75678736 - Associate discount
  15. 75679893 - sale price
  16. 75680609 - Ghost call
  17. 75680859 - Holiday Dinners
  18. 75683221 - 4x fuel points
  19. 75684082 - product concern
  20. 75684252 - Free turkey offer
  21. 75685044 - store experience
  22. 75686423 - duplicate charges
  23. 75686393 - store experience
  24. 75687404 - Holiday order

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

November 23, 2024 Saturday Shift

  1. 75703852 - Guide on how to place order
  2. 75704406 - cancel the order
  3. 75704745 - Digital coupon did not work
  4. 75705406 - Cancelled order
  5. 75705846 - CB error message kcrc ********
  6. 75707210 - Backup card was been charged
  7. 75707962 - wanted to know the Plus card number
  8. 75708583 - Unable to enrolled with the Boost membership
  9. 75709022 - Fuel points rolled over
  10. 75709373 - sale price
  11. 75709854 - Missing items
  12. 75711245 - Product issue
  13. 75712148 - amazon gift card 300 fuel points
  14. 75712671 - MyMagazine Boost Offer
  15. 75715282 - refund status
  16. 75715687 - Missing items but paid for
  17. 75716390 - Create account
  18. 75717016 / 74907263 - 4x fuel points / lcm
  19. 75717940 - Update the plus card number
  20. 75719358 - order status
  21. 75474787 - Boost membership refund request
  22. 75722188 - GHost Call
  23. 75722471 - Would like to confirm the store credit status
  24. 75722803 - Update plus card number
  25. 75723416 - Update alternative id
  26. 75723769 - cancel pick up order
  27. 75724191 - Placed the Holiday Dinner order on the wrong website

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

November 24, 2024 Sunday Shift (6th day)

Firstbreak: 11:37 PM - 11:52 PM VTO Log out: 1:30 AM

  1. 75735051 - order late
  2. 75735381 - Gift card concern
  3. 75737257 - Boost Hulu Subscription
  4. 75738028 / 75742091 - Paper coupon / Missing items - PLEASE CREATE NEW CASE - DONE
  5. 75738877 - Srvey
  7. 75739033 - Store experience *******
  8. 75740008 - Unable to add card
  9. 75741146 - Cancel order

*** There is no any case pop ***

*** There is no any case pop *** *** Unable to edit the Watsons case pop - Case number xx ***

November 26, 2024

1st break: 12:08 - 12:23 lunch: 2:10 - 2:40am
Break: 04:14

  1. 75805950 - Missing items
  2. 75806396 - Kroger reward mastercard
  3. 75806985 - Copy of receipt
  4. 75808169 - Boost membership 50% discount
  5. 75808614 - Loyalty mailers
  6. 75809077 - Fuel rewards balance
  7. 75810186 - Issue at the pump
  8. 75811450 - Modify the order
  9. 75811905 - Feedback survey
  10. 75812714 - Update loyalty card information
  11. 75812598 - Sale price did not went through
  12. 75814057 - Order failure / ecomm 25
  13. 75815263 - return and refund
  14. 74975042 - Gift card not activated - CB 6157286266 *********
  15. 75816402 - Order failure / ecomm 25
  16. 75819422 - EBT card balance
  17. 75820498 - Missing items *********
  18. 75821306 - Missing items
  19. 75822425 - Order late
  20. 75823319 - Holiday Dinner Inquiry
  21. 75823846 - Unauthorized use of Fuel points
  22. 75824366 - Linked the new card
  23. 75825998 - Unable to add the card
  24. 75826901 - Update password / discuss the digital coupons
  25. 75830068 - refund status

*** There is no any case pop ***

November 27, 2024

  1. 75847487 - Missing items but paid for
  2. 75848137 - Order status
  3. 75848344 - Rolled over
  4. 75848991 - Sale price
  5. 75849666 - Refund status
  6. 75850243 - Unable to place order
  7. 75850712 - Order failure / ecomm 25
  8. 75851511 - Cancel order
  9. 75852466 - Boost for KPF
  10. 75852695 - Refund status 11.75854532 - cancel order - Callback - 858-663-8919 - ecomm 25 ******
  11. 75855377 - Return and refund
  12. 75855690 - store hours
  13. 75856089 / 75854639 - Rolled over fuel points
  14. 75856617 - Missing items
  15. 75857821 - Sale price
  16. 75671810 - Refund status
  17. 75861166 - Return and refund
  18. 75862323 - Substituion ********
  19. 75863288 / 75864231 - rolled over points / survey
  20. 75864991 - Unable to place order / ebt card payment
  21. 75867496 - Return and refund policy
  22. 75868337 - Boost membership
  23. 75869905 - Pick up order - CB to confirm if they already got the pick up order
  24. 75870493 - issue at the pump
  25. 75870887 - Shopper dropped the glass of item and customer wanted it to be return / Report the shopper ****** - Done reporting the shopper
  26. 75872289 - Pick up concern
  27. 75872963 - Digital coupon did not work as intended
  28. 75873503 - Store experience

*** There is no any case pop ***

November 29, 2024 VTO 1:00 AM LO

  1. 75898686 - Kroger support center
  2. 75899123 - Missing items
  3. 75899074 - 4x fuel points
  4. 75899343 - Product recall
  5. 75899567 - cx dropped the call after opening call
  6. 75899698 - Activation of gift card
  7. 75900563 - 4x fridays
  8. 75900821 - Sup onset
  9. 75901015 - Missing items but paid for

*** There is no any case pop ***

December 3, 2024

Issue: Unable to log in with Citrix Time: 10:00 AM - 11:45 AM Ticket number: 7699744 Name: carly

  1. 76017651 - 4x fuel points
  2. 76017870 - Digital account
  3. 76018509 - Refund status
  4. 76019448 - Roll over
  5. 76020804 - Unable to log in
  6. 76021727 - Unable to place order
  7. 76022358 - sup onset - 725-286-5675
  8. 76022621 - Bonus streak
  9. 76023326 - Product concern
  10. 76024025 - Boost membership for KPF
  11. 76025981 - Bonus streak
  12. 76026811 - Bonus streak
  13. 75834965 - Modify Tip
  14. 76028050 - Store employee
  15. 76028381 - Prescription delivery
  16. 76028948 - RV9547
  17. 76029653 - Order failure / Refund status
  18. 76031282 - Weekly ads
  19. 76032407 - 5x fuel points for Boost member
  20. 76032871 - Product concern
  21. 76033270 - store employee complaint
  22. 76033888 - store hours
  23. 76034139 - order failure / ecomm 25

12:30 am December 4, 2024 - Had a brownout outage LogOut Time: 09:00 AM instead of 06:30 am

  1. 76049971 - Unable to sign in
  2. 76051817 - Unable to add the Snap card
  3. 76053093 - Digital coupon does not apply - cx disconnect the account _******
  4. 76052868 - Unathorized use of fuel points
  5. 76055835 - Unable to add the card
  6. 76057289 - Missing items
  7. 76057133 - Order status / Digital coupon / senior discount
  8. 76058535 - Modify order / Cancel order
  9. 76059786 - Missing item but paid for
  10. 76060301 - Supervisor onset
  11. 76060343 - Late order
  12. 76061693 - Ghost call
  13. 76061843 - Update the email address
  14. 76062569 - Receipt retrieval
  15. 76063211 - Unable to clip coupons
  16. 76064143 - cancel order
  17. 76064923 - Missing items but paid for
  18. 76065609 - Lost card
  19. 76065994 - Missing items but paid for /
  20. 76066597 - Mailed the online recipes
  21. 76067982 - Product concern
  22. 76068168 - oos
  23. 76068786 - Pick up fees
  24. 76069201 - Create account

*** There is no any case pop ***

December 5, 2024

  1. 76076156 - Order status / would like the order to be deliver it earlier
  2. 76076751 - Order status
  3. 76076964 - Store complaint
  4. 76077461 - Modify order
  5. 76078048 - order status
  6. 76078352 - Order failure / ecomm 25
  7. 76078899 - excessive credit abuser (p165
  8. 76080087 - store did not acknowledge the promotion/advertisement from email in kroger
  9. 76080562 - Refund status
  10. 76082256 - Key/
  11. 76082516 - Undeliverable address
  12. 76082774 - Fredmeyer employee
  13. 76083480 - ******* 4x fuel points on delivery order - inquiry
  14. 76083499 - bonus streak
  15. 76083693 - Suspected shopper fraud
  16. 76085179 - create account
  17. 76085929 - Refund for the missing items
  18. 76086334 - store complaint
  19. 76086712 - sale price
  20. 76087416 - Final charged on the account
  21. 76087842 - Activate and link new card
  22. 76088249 - store complaint
  23. 76088948 - unauthorized charges
  24. 76089685 - Refund request for the missing items ***** Refund request is processing and can take up to 1-3 business days to be added back to customer’s card. We’ll email the customer the final details once the refund is fully processed.
  25. 76090426 - Kroger Mastercard
  26. 76091014 - Boost membership details
  27. 76091694 - Expired items
  28. 76092198 - refund request
  29. 76092549 - Store credit balance
  30. 76092796 - Unable to add payment card information
  31. 76093381 - Ghost call
  32. 76093578 - create account
  33. 76093765 / 76094447 - Order failure / cancellation of the boost membership
  34. 76094974 / 76095754 - Delivery fees boost membership / wrong variant of order

*** There is no any case pop ***

December 6, 2024

  1. 76106317 - Order late
  2. 76106577 - Missing items / delivery fee being disputed
  3. 76106862 - How the fuel points works
  4. 76106938 - Boost payment chargeback
  5. 76107452 - Cancel order
  6. 76107935 - Ghost call
  7. 76108582 - cancel the boost membership
  8. 76108463 - Redeem the Free boost membership
  9. 76108599 - Caller immediately dropped the call / cb vm
  10. 76108778 - digital coupon that was not applied
  11. 76109079 - deliverable address
  12. 76110895 - Boost membership inquiry
  13. 76111316 - Linked the two card
  14. 76111882 - Receipt request
  15. 76112805 - Digital coupons not work
  16. 76113493 - store credit status (Multiple concern. Please create a new cases)
  17. 76114353 - Store complaint
  18. 76114873 - How to clip coupon
  19. 76115119 - Sup onset
  20. 76116834 - Missing items but paid for
  21. 76117203 - Update the card number / linked
  22. 76118442 - 4x fuel points
  23. 76118198 - sup oncall
  24. 76120235 - Sup oncall
  25. 76121435 - sale price
  26. 76121617 - Alternative id update / digital coupon sale price
  27. 76123999 - Pick up order status
  28. 76124672 - Delete account / update email address
  29. 76125858 - Delivery fee not being waived
  30. 76126731 - Damaged item
  31. 76127450 - Order status
  32. 76128080 - Update the plus card number
  33. 76128955 - 4x fuel points
  34. 76129340 - Create account
  35. 76130064 - unable to add card information

December 7, 2024

  1. 76143727 - Order status
  2. 76144016 - 4x fuel points
  3. 76144225 - Product concern
  4. 76144329 - Unable to sign in
  5. 76145715 - Unable to add card
  6. 76146943 - Wanted to change the boost benefits
  7. 76147011 - 4x fuel points
  8. 76147475 - Pick up issue / understaffed
  9. 76147991 - MyPrescription account
  10. 76149196 - 76150087 / Driver feedback / damage items
  11. 76150286 - Pick-up product concern
  12. 76150779 - linked the card
  13. 76151526 - Create account
  14. 76153486 - Incorrect item
  15. 76153833 - CANCEL ORDER
  16. 76154287 - Unexpected extra items
  17. 76154692 - Bonus streak
  18. 76155518 - Unable to place order
  19. 76156184 - How to place order
  20. 76156478 / 76157027 - 4x fuel points / Digital coupon did not work
  21. 76157989 - create account
  22. 76158271 - wanted to update the plus card number / loyalty mailers
  23. 76159062 - cancel the order
  24. 76159505 - Missing items but paid for
  25. 76160097 - unable to sign in
  26. 76161500 - Fuel points balance

*** There is no any case pop *** service escalation transfer

7347351041

December 10, 2024

Was kick out during my lunch. (For almost 5 minutes, I think)

  1. 76237465 - Unable to place the order
  2. 76237886 - Order late (Already done calling back the cx - vm only)
  3. 76238723 - Password reset
  4. 76239179 - Unable to add the card
  5. 76239851 - New loyalty card
  6. 76240010 - Store complaint
  7. 76240771 - Receipt retrieval (5 receipt - Call got disconnected - cb the customer)
  8. 76244010 - Unable to place order
  9. 76246570 - Order status for the pick up order 10.76246894 - Update the payment method
  10. 76247445 - b1t1
  11. 76247685 - Activate the new card and link
  12. 76248019 - Store experience
  13. 76249611 - Missing items but paid for
  14. 76250091 - Retiree discount / Digital coupon that was not applied
  15. 76252098 - Order status
  16. 76252999 - Store complaint
  17. 76254451 - prescription refill
  18. 76254872 - Ghost call but can hear some bg noises
  19. 76255374 - Unable to sign in
  20. 76256225 - update the email address
  21. 76256680 - Refund for the missing items
  22. 76257752 - EBT card was overcharged

December 11, 2024 Overbreak for 9 mins

  1. 76270044 - cancel order
  2. 76270548 - How to clip coupons
  3. 76271060 - Cancel order / system change the items on cart
  4. 76271424 - Unable to sign in using the mobile application
  5. 76272996 - Ghost call - I disconnected the call
  6. 76273259 - Unable to sign in using mobile application
  7. 76274490 - Accident at the store
  8. 76275488 - 2x fuel points every weekend
  9. 76275744 - Digital coupon did not met the threshold
  10. 76276192 - Refund status
  11. 76277595 - Sale price
  12. 76277926 - Associate
  13. 76278090 - Cancel the pick up order
  14. 76280628 - Sale price
  15. 76281177 - Unable to sign in
  16. 76282948 - Missing fuel points **** CB done
  17. 76283922 - Product selection
  18. 76285043 - community rewards
  19. 76285690 - Unable to add card
  20. 76286542 - Add EBT card
  21. 76288774 - Unable to use the card
  22. 76288774 - issue at the pump
  23. 76289123 - Store complaint
  24. 76291152 - Suspected shopper / added item without the customer's knowledge
  25. 76291380 - Store complaint

December 12, 2024

  1. 76306149 - Giftcard
  2. 76306401 - Sale price / damage items
  3. 76306871 - Unauthorized use
  4. 76307434 - Verify the charges on the account
  5. 76307879 - Enrolled with Loyalty mailers
  6. 76308562 - Unable to add card
  7. 76309350 - call got disconnected - cb - create digital account
  8. 76310009 - update email address / add alt id
  9. 76311076 - create account
  10. 76314081 - Community rewards
  11. 76314250 - Did not receive but paid for /
  12. 76315107 - cancel order
  13. 76316623 - sign in
  14. 76319607 - verify the nearest fuel center
  15. 76321444 - cancel order
  16. 76322269 - No additional discount that was added on the account - elite mastercard/ sup call
  17. 76323952 - 4x fuel points on GC
  18. 76324356 - Sale price
  19. 76324884 - Order failure - ecomm 25
  20. 76325782 - Kroger delivery complaint
  21. 76326448 - Unauthorized use of the store credit / cx dropped the call / cb ******* - done with CB (cx did not answer)

December 13, 2024 Ontime on Five9 but late punch on Seampay for the 1st break end

  1. 76339135 - Unable to clip coupons
  2. 76339530 - CANCEL ORDER - CALLBACK PLEASE to cancel the order (30 mins left)
  3. 76339769 - How to use the digital coupons
  4. 76339769 - coupon details / did not work as intended
  5. 76340995 - Boost cancellation
  6. 76340726 - did not work as intended - digital coupon
  7. 76341110 / 76342753 - Remove tip escalation / damage items due to driver's fault
  8. 76343444 - Loyalty mailers
  9. 76344311 - receive a completely different order / ecomm 25
  10. 76345027 - Update the plus card number
  11. 76347124 - Unable to clip coupons
  12. 76348409 - Order status
  13. 76351251 - Store locator inquiry
  14. 76351675 - 4x fuel points for GC (No fuel points added since they got the correct points.)
  15. 76353685 - 4x fuel points
  16. 76354134 - Duplicate order
  17. 76353231 - digital coupon did not work as intended
  18. 76353860 - Did not scan the plus card number / retrieve receipt for fuel pointd verification
  19. 76356100 / 76358214 - 4x fuel points
  20. 76357216 - issue with the pump
  21. 76357665 - Suspected shopper fraud
  22. 76359785 - 4x fuel points
  23. 76360522 - 4x fuel points
  24. 76362768 - Status of the $10 store credit
  25. 76005035 - Refund status
  26. 76363038 - Looking for specific item
  27. 76363523 - Digital coupon did not work as intended
  28. 76364303 - cx already found the missing items that was refunded
  29. 76366231 - 4x fuel points
  30. 76365146 - 4x fuel points on gc

*** There is no any case pop ***