SRT

Order: Email Address: Phone: Event Status: Event Name: Event Venue: Issue: What have we done?: Help Needed: Approved by:

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SUPERVISOR Phone number: Email address:
Full detail of the fan issue: OPT Verified?: Yes Billing address: Order number/ Reference number:

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BROWSING ACTIVITY FAIR ACCESS Issue: Fan is experiencing an error message of "Browsing activity has been pause" when they are trying to access their account. What we have done: Done all the basic troubleshooting steps provided on the apollo article. Apollo Article: Restricted from Ticketmaster Help needed: Can we get a help to remove the error message on the fans account.

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EXCHANGE REQUEST (VIP TIX) Order #: Email Address: Phone #: Event Name: Event Status: Issue: Fan requesting to exchange their VIP tickets to another VIP tickets. What have we done: As per Apollo, for VIP exchange tickets, we need to escalate this to seek an approval from the VIP packager. Apollo Article: National VIP Packages Support Guide Help Needed: Fan would like to exchange from (what their current VIP package is) to (the new VIP package they want to upgrade to).

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U533 SRT Order #: Email Address: Phone #: Event Name: Event Status: Issue: Fan getting an error code U533 when purchasing tickets. What have we done: As per Apollo, we need to escalate this and they will be reached out within 24-48 hours. Apollo Article: Troubleshooting Purchase Errors or Site Errors Help Needed: Fan needs further assistance fixing the error code they received to purchase tickets. Approved By:

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ARN ANI/Ticket ID: Order #: Email Address: Phone #: Event Name: Event Status: Event Date: Concern: The fan still did not receive the funds from their canceled event.What have we done: Checked tools and confirmed that the refunds were processed last (October 2,2025 9:30:12) Apollo: Refunds: Extenuating Circumstances, Event Cancellations/Transferred Tickets & Unreceived Payments Help needed: Requesting your assistance to provide the ARN.