SME TRACKER 

https://docs.google.com/forms/d/e/1FAIpQLSfAZWmaMoghGuBy9slRx96rr9Tvpf6p84klPIMdENTrwxnkGw/viewform?pli=1&pli=1

POS LEGACY ACCOUNT	
t1cert02 password: wfadmin

https://greendot.prod.letsdowonders.io/greendot

PLAYBOOK
https://docs.google.com/spreadsheets/d/1Kx1h1PASL2B0xz4X7qDTUxGLjjKSd_ukfhCTuNIp9Vg/edit?pli=1&gid=235156228#gid=235156228
 
AUDIT
https://docs.google.com/spreadsheets/d/1_cotzUZUOUfVOtO-qWTu-5rUzIYf3JTMkO-oFTih_Gw/edit?gid=740294140#gid=740294140

SME TRACKER
https://docs.google.com/spreadsheets/d/1Kl4nhvZji3F0F3JGoqY1ottlJUWD0V_WYEq5TEdeESk/edit?gid=10975925#gid=10975925

NICE 
https://skt.nicecloudsvc.com/wfm/webstation/my-schedule

Sample restaurant: CHINA HOUSE (R88705) The agent is asking for the oz bottle of Pepsi (which is not in GD). It may be a simple question, but we cannot assume, and if there is no access to legacy, it can prolong the call. We used the LPOS for reference. Instead of advising the agent to confirm it with CA

Depreciated GD remarks

https://docs.google.com/document/d/1GqlNWC6svX3EY0q-T7oewCl34Dty4D7tRYjtR9Djxhs/edit?tab=t.0#heading=h.b4rr91a89ujt


GREENDOT KNOWLEDGE 
https://docs.google.com/document/d/133qzWE3OWEEqweaLf1FvaxeT2O5yqjz2V87Z3F--uxA/edit?tab=t.0