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FIRST BREAK: 5:15 PM- 5:30 PM LUNCH: 9:00 PM- 10:00 PM LAST BREAK: 11:00 PM - 11:15 PM

add your preferred payment method, and once we rcvd ur bill submission, we will pay your bill within 24-48 hrs.

ECHECK_SALE_TRANSACTION: The correct TAT is 3-5 business days (ACH transactions).

SALE_TRANSACTION: The correct TAT is 2-3 business days (Credit/Debit card transactions, which have faster bank processing than ACH/Check).

Caller's name:
Email: HIPAA Compliance: Y/N (Privacy Protection Not Needed) Concern:
Resolution:
Survey: Y/N

HIPAA (any 3 of the following) Biller name: Payer name: Payer address: Payment Amount: Last 4 digits of payment method: Date of birth of Patient on bill statement:

no service related to clothing, may have contacted the wrong company

Thank you for reaching out and for sharing your experience — I completely understand your concern and I appreciate the opportunity to clarify this matter. Papaya Privacy Protection is an optional service offered during the bill payment process. We understand that in some cases, customers may not recall enrolling, especially if it wasn’t clearly intended — and we sincerely apologize for any confusion this may have caused. We’re glad to hear that our team has already processed a full refund for you. Please know that we take concerns like this seriously, and we are actively working to ensure the enrollment process for optional services is as transparent and user-friendly as possible. If you have any further questions or need additional assistance, feel free to reach out to us at help@ppaya.com or call us at (888) 850-5196. We’re here to help.

TRIAGE- still on processing and it would take 24 hrs for this bill to be successfully processed, so just monitor your email for an update or your account.

ACH BANK- Reviewing our records, it show that a funds transfer has been initiated for your payment. It will take between 3-5 business days for the transfer of funds to be completed. Please be aware that once the transfer has been completed, it will take between 24-48 hours to finalize the payment to your provider.

If you have submitted payment using a bank account that has not yet been verified, we urge you to please check your bank statement for two verification deposits and an email where you can submit these amounts. After the verification process has been completed, only then will the funds be transferred and your payment process begun.

PROOF OF PAYMENT-We can't provide the proof of payment because we can only provide the charge in your account, because we are only processing your billl on your behalf, and you only receive confirmation email from us, you may also check your acc regarding this charge, and you also have the option to contact your biller to ask regarding the payment that was made.

escalate to our internal support, and once we have an update from them, well get to you soon asap

you will be prompted to the enrollment flow, right after u pay your bill to the biller's portal

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