Me: Hi, Thank you for calling American Home Shield, This is Dennis, how can I help you?

Me: I can imagine how concerned you must be about the status of your order that you placed earlier. By the way what is your concern all about?

Me: Okay Thank you for providing your concern. Let me help you with that.

Me: Before we start, would you mind to verifying your property address, please?

Me: and your name please?

Me: Perfect. Thank you  for providing it as part of our verification process. Can you give me 2-3 minutes to pull out your account?

Me: Thank you for waiting. Upon checking on your account your service request was in queue because the previous vendor was declined the expedited service request placed by the previous agent.

Me: I do apologize for the inconvenience that we may brought you and let me assist you with that.

Me: For now the only solution that I can see is to offer you the Outside Authorization method, would you like proceed?

Me: The Outside Authorization is you will provide your own Technician and then provide me the invoices so that we can reimbursed your expenses.

Letter

NATO

Western Union

Police

A

Alpha

Adam

Adam

B

Bravo

Boston

Baker

C

Charlie

Chicago

Charlie

D

Delta

Denver

David

E

Echo

Easy

Edward

F

Foxtrot

Frank

Frank

G

Golf

George

George

H

Hotel

Henry

Henry

I

India

Ida

Ida

J

Juliet

John

John

K

Kilo

King

King

L

Lima

Lincoln

Larry

M

Mike

Mary

Mike/Mary

N

November

New York

Nancy

O

Oscar

Ocean

Ocean

P

Papa

Peter

Paul

Q

Quebec

Queen

Queen

R

Romeo

Roger

Robert

S

Sierra

Sugar

Sam

T

Tango

Thomas

Tom

U

Uniform

Union

Union

V

Victor

Victor

Victor

W

Whiskey

William

William

X

X-ray

X-ray

X-ray

Y

Yankee

Young

Young

Z

Zulu

Zero

Zebra