ＡＶＡＩＬＡＢＩＬＩＴＹ I'm pleased to let you know that this VEHICLENAME is still available. To ensure there are no pending deals, Ill arrange for the dealer to reach out to you directly. According to the information we have, this is available. I can have the dealer reach out to confirm there aren't any pending deals. Probing: Avail – Test Drive or Purchase 1. Are you considering to purchase it or set up an appointment for you to view or test drive this car? 2. Are you looking to schedule a test drive or move forward with a purchase? 3. Just to better assist you, are you still exploring options or ready to buy? 4. Are you considering buying the car? 5. Would you like to test drive the car to experience it firsthand? 🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗 ＢＯＴ ＩＮＴＥＲＡＣＴＩＯＮ 🧸 If the BOT initially assisted the customer and was connected to us, let's acknowledged and showcase taking ownership of the conversation. Sample: "Hello there! This is Emeflor, a live agent from CarGurus. I see you were just chatting with our virtual assistant. I'm here now and ready to assist you further with your car inquiry!" 🧸If they become unresponsive mid conversation with BOT "Hi there! This is Emeflor, a live agent from CarGurus. I see you connected with our virtual assistant. Were you able to find some initial information there, or how can I help you now? 🧸If the customer proactively shared their experience the BOT, we should acknowledge and validate them. Sample: Thanks for the feedback about your interaction with the virtual assistant. I understand that those experiences aren't always ideal. I'll do my best to make sure we have a smooth and helpful interaction from here on out. 🧸If the Customer did not choose any option provided by the BOT Sample: Hello there! This is Emeflor, a live agent from CarGurus. I can see that you have yet to choose an option with regards to your concern. How may I assist you with this VEHICLENAME? 🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗 ＦＩＮＡＮＣＩＮＧ ＳＴＡＴＵＳ I understand that you’re looking for details on the financial application you submitted. To verify this for you, may I ask where you applied for financing, was it through CarGurus or a lender? To see your pre-qualification offers. If you do not yet have a CarGurus account, please enter the email address used during your application. We will send you instructions to establish your account. Kindly ensure you check both your inbox and spam folder for our message. Click here to begin: https://www.cargurus.com/Cars/finance/landing/dashboard.action You can also reach out directly to the participating lender: Capital One: 1-800-689-1789, Chase: 1-800-542-2217, Global Lending Services (GLS): 1-877-856-5029, and Westlake Financial: 1-866-669-0679. 🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗 ＵＮＳＵＲＥ ＦＩＮＡＮＣＩＮＧ Probing: 1. Did you applied directly with CarGurus or with the bank? 2. To assist you more effectively and look into this further, could you kindly confirm whether you applied via 'View Financing Option' (soft pull), 'Start Purchase' (hard pull), or 'See Finance & Trade-In Options'? I understand you've already submitted a credit application and are wondering if it was received. I’d be happy to help guide you through this process . However, our team doesn’t handle completed online purchases. I highly advise to exit this chat, click the "Start Purchase" button, then tap the message bubble in the lower right corner, this will connect you with the right department for help. Here is the link: https://www.cargurus.com/about/contact-us Alternatively, you can access the link directly and tap "Chat with us", this will connect you with their team, where you can ask your question and get the support you need. 🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗 ＦＩＮＡＮＣＩＮＧ ＯＰＴＩＯＮＳ 🚗 No available financing option 🚗 After reviewing my resources, I can confirm that the financing process must be completed at the dealership. In the meantime, you can use the Car Loan Calculator link below or on the Vehicle Details Page to estimate your potential rates. Keep in mind that these are just estimates, and actual rates may differ. Here's the link for your reference: https://www.cargurus.com/Cars/finance/calculator I’d also be happy to reach out to the dealer for more details on their financing options. 🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗 ＭＵＬＴＩＰＬＥ ＶＥＨＩＣＬＥ 🚗 MV Consent 🚗 I’d be glad to connect you with the dealer and let them know you’re searching for a different car. Probing: Feel free to share the specific features or details you’re looking for, and I’ll pass that along to help streamline the process for you. Would you like me to proceed? 🚗 MV 🚗 I'd be happy to ask the dealership if they have other XYZ models that might interest you. Probing: Would you be interested in another car that has the feature that you're looking for? 🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗🚗