If there is customer hesitation due to a down payment for a device purchase, possible answer can include:

"Offers for financing or promotions provided at the time of inquiry can change from time to time. Let’s review your options together so we can get you everything you need within your budget."

Positioning DCC:

"The Device Connection Charge is a one-time charge for connecting a new device to the network when activating or upgrading with T-Mobile. When activating or upgrading with T-Mobile, we keep you seamlessly connected to what you love with free 2-day shipping, personalized setup, and support of your equipment or line of service, all at no extra cost."