CTRL-S (Order for yourself)
F3 (For recipient)

1970's
1980's
1990's
2002 - 2019
50 years
Founder, Jim McCann
CEO, Adolfo Villagomez

Article KA-01574

Harry and David
Products ends with X

Vital Choice
Products ends with H

Wolferman's Bakery
Product ends with W

Font colors are used to help you quickly locate or understand information.
 
Bright blue = Hyperlink or jump link (link to a section in the article).
Bright red = Important/Critical/Prohibited/Warning/Callout
Bright purple = Scripting/Verbiage
Bold black = Header, lead in on a bullet, callout
Bright green = Helpful Tips/Yes
Orange = Deadline/Time Sensitive

Always enter the item number using the prefix and suffix exactly as the customer provides it!

For example, if they say J-1x, be sure to enter J-1x, not M-1x or W-1x. 
 
M is for used for Miscellaneous, when the customer does not provide a prefix.
 
W is used when the customer does not provide a prefix, and says they saw the item on our website. 


Would you like me to enclose one of our personalized greeting cards for only $5.99, or would you prefer the complimentary greeting on the shipping label?

(Shipping Cost)

Scenario: The customer is unhappy with the cost of shipping.
 
Opportunity: Passport removes standard shipping and service fees all year—saving money immediately.
 
What to Say to the Customer: 
 
“I see there’s a shipping fee on your order. With Celebrations Passport, you’d get free standard shipping and no service charge for a whole year—for just [INSERT PRICE]. Would you like me to add it for you today?”

Using a Promo Code

Scenario: The customer has a promo code and wants to save even more.
 
Opportunity: Pair their product savings with free shipping—maximizing value.
 
What to Say to the Customer: 
 
“That promo code helps with the product price. With Celebrations Passport, you also save on shipping and service charges all year. It’s only [INSERT PRICE]. May I sign you up?”

One-Time Order

Scenario: The customer says they don't order often.
 
Opportunity: Passport works across all our brands—so there’s plenty of opportunity in a year.
 
What to Say to the Customer: 
 
"Even if you don’t order often, Celebrations Passport works across all our brands and lasts a full year. It’s only [INSERT PRICE]. Would you like me to add it to your order today?"

Multiple Orders

Scenario: The customer places more than 1 or 2 orders throughout the year.
 
Opportunity: Passport pays for itself after just one or two orders, and you can save all year for any occasion across our family of brands!
 
What to Say to the Customer: 
 
"If you place more than one or two orders a year, Passport pays for itself. You’ll get free shipping and no service charges for just [INSERT PRICE]. May I go ahead and add it?​​​​​"

Last Minute Planners

Scenario:  A customer is placing a last-minute order.
 
Opportunity: Let the customer know that Passport includes reduced express shipping rates and free standard shipping.
 
What to Say to the Customer: 
 
"If you’re sending something last-minute, Passport gives you free standard shipping and lower express rates. The price is only [INSERT PRICE]. Would you like me to add it to this order?​​​​​"