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peyman namdar, 05 Sep. 2023 , 02:09am Hi
T-Mobile, 05 Sep. 2023 , 02:09am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 05 Sep. 2023 , 02:09am In a few words, what would you like to do today? [Read]
peyman namdar, 05 Sep. 2023 , 02:09am International
T-Mobile, 05 Sep. 2023 , 02:09am Let’s work on your request. [Read]
peyman namdar, 05 Sep. 2023 , 02:09am Usage
T-Mobile, 05 Sep. 2023 , 02:10am [Rich Content] [Read]
peyman namdar, 05 Sep. 2023 , 02:10am Use my phone in Ik
T-Mobile, 05 Sep. 2023 , 02:10am Transferring you to our live customer support team. Wait times may be longer than normal and we'll be with you as soon as possible. We appreciate your patience. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
peyman namdar, 05 Sep. 2023 , 02:10am Use my line in UK
Abigael, 05 Sep. 2023 , 02:12am Hi Peyman, this is Abby from T-Mobile, I’m happy to help take care of roaming for you. [Read]
peyman namdar, 05 Sep. 2023 , 02:12am Hi, I need to know if my plan has international calls.
peyman namdar, 05 Sep. 2023 , 02:14am ?
Abigael, 05 Sep. 2023 , 02:15am No worries, I'm here to help. Let me just check the account to confirm your plan, Please bear with me [Read]
Abigael, 05 Sep. 2023 , 02:18am May I asked what particular line are you asking ? [Read]
peyman namdar, 05 Sep. 2023 , 02:18am 9492000575 and 9494493135
Abigael, 05 Sep. 2023 , 02:22am Thank you for confirming let me go on check on your account . [Read]
Abigael, 05 Sep. 2023 , 02:35am Thank you for patiently waiting and i'm glad to infom your plan. have international roaming [Read]
peyman namdar, 05 Sep. 2023 , 02:44am Hello
Abigael, 05 Sep. 2023 , 02:47am To confirm are your calling from the US to UK or are your traving to US? [Read]
peyman namdar, 05 Sep. 2023 , 02:50am Traveling to UK
peyman namdar, 05 Sep. 2023 , 02:52am Why this is taking so long
Abigael, 05 Sep. 2023 , 02:53am Thank you for confirming [Read]
Abigael, 05 Sep. 2023 , 02:55am No worries you can Definity have service in UK by turning on your devices data roaming [Read]
Abigael, 05 Sep. 2023 , 02:57am You will have unlimited data and text while in the UK call rate will be 0.25 dollars per minutes [Read]
peyman namdar, 05 Sep. 2023 , 02:59am Do I need to turn on roaming while there?
Abigael, 05 Sep. 2023 , 02:59am You can turn on the data roaming for dialing #766# once you land to in the UK [Read]
peyman namdar, 05 Sep. 2023 , 02:59am So data roaming is free and doesn’t have any cap?
Abigael, 05 Sep. 2023 , 03:02am Yes the data is unlimited with no cap but you can get high speed data to use when traveling by adding data pass , would like to discuss this option [Read]
Abigael, 05 Sep. 2023 , 03:02am ? [Read]
peyman namdar, 05 Sep. 2023 , 03:03am Yes
Abigael, 05 Sep. 2023 , 03:07am
Great we have 10 days (5GB data) for $35
and we also have 30 days (15GB data) for $50 . Please let me know if you like to add any of the data passes?
[Read]
peyman namdar, 05 Sep. 2023 , 03:09am How is it if I want to add international package to my line?
Abigael, 05 Sep. 2023 , 03:13am That's a good question. you plan currently has in international roaming included you have a in unlimited text and data include. this data pass is an additional option if you would to get the high-speed data .if you would like added we can procees here [Read]
Abigael, 05 Sep. 2023 , 03:14am May asked when will you be going to UK ? [Read]
peyman namdar, 05 Sep. 2023 , 03:15am September 8th
Abigael, 05 Sep. 2023 , 03:17am Thank you for confirming, if you would like the data pass we can process it today and have it activate on the 8th of September. would you like to add it? [Read]
peyman namdar, 05 Sep. 2023 , 03:18am Not today. Thanks
Abigael, 05 Sep. 2023 , 03:19am Your welcome!, I appreciate you for allowing me to address your concern here on messaging about international roaming. Is there anything else i can help you with ? [Read] MARISSA DOMBROSKI, 05 Sep. 2023 , 03:22am Hello! I just received this text
T-Mobile, 05 Sep. 2023 , 03:23am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 05 Sep. 2023 , 03:23am Let’s work on your request. [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:23am [Image]
T-Mobile, 05 Sep. 2023 , 03:23am Transferring you to our live customer support team. Wait times may be longer than normal and we'll be with you as soon as possible. We appreciate your patience. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Abigael, 05 Sep. 2023 , 03:24am Hi Marrissa this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:24am Hi Abby!
Abigael, 05 Sep. 2023 , 03:25am Thank you for contacting t-mobile in regards to your issue [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:26am Of course!
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:30am I did a trade in online, received my new phone through the mail. I just dropped my old phone off at a T-Mobile store in order to get the trade in promotion and then I just got this text
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:30am [Image]
Abigael, 05 Sep. 2023 , 03:31am Thank you for that information [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:34am No problem
Abigael, 05 Sep. 2023 , 03:34am May asked when did you send in your trade in device at store ? [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:35am I took it in today. About two hours ago.
Abigael, 05 Sep. 2023 , 03:37am Thank you so much for dropping your phone store, please give me 2 to 3 minutes to check on your account. [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:37am Thank you! Just for more info I also got this text the other day stating I had until the 6th to take the old phone in
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:38am [Image]
Abigael, 05 Sep. 2023 , 03:39am We appreciate for letting me know this [Read]
Abigael, 05 Sep. 2023 , 03:42am To set the expectation the trade in period was until 08/30/2023. thou no worries! since you was able to send the device at store, your trade in promotion should reactivate one to two billing cycle . [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:43am I spoke to a representative on the 30th, they notated my account extending the promotion. When I got to the store, they saw the note on my account
Abigael, 05 Sep. 2023 , 03:46am Yes, no worries you will be getting the promotional discount, we just need to confirm the phone that you have send in at the store, rest assured the you will receive the complete promotional discount [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:46am Ok thank you
Abigael, 05 Sep. 2023 , 03:47am You're welcome, I'm delighted! I hope I was able to make you feel how important you are by the service that I have provided you with today. [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:47am Yes I really appreciate it!
Abigael, 05 Sep. 2023 , 03:48am So happy we were able to help. Have a great rest of your day! [Read]
MARISSA DOMBROSKI, 05 Sep. 2023 , 03:48am Thank you, you do the same!
Abigael, 05 Sep. 2023 , 03:50am Your almost welcome!