Thanks for waiting! Just a quick recap, you are getting our XX, for only £XX per month on a new 24-month contract, £XX per month thereafter and your new contract will be activated on dd/mm/yy.

Any calls (if you have a landline) or PPV’s (if you have TV service) made on your account that is out of your agreed service contract will be an additional.

That's it! Your order is complete! Here's your Work Order Number: WO-XXXXXXXXXX. Please take note of this for your future reference.

Since we've made the changes, your next bill which will due on dd/mm/yy will be £XX, and this includes any pro-rata charges. The bill after that which will due on dd/mm/yy will be £XX.

As a Virgin Media customer, you can earn up to £50 cashback for every person you recommend that joins us with 1 or more Virgin Media services. It’s really simple, and you can recommend as many people as you’d like to get a great new offer with us.

Is it ok if I share your email address with our partner Aklamio who can send you the link for our refer-a-friend programme?

Just in case you have an O2 SIM connected to your media account with us, please be reminded that your O2 SIM will remain unchanged. If you would like to make any amendments, kindly contact O2 through https://www.o2.co.uk/contactus

If you do not have an O2 SIM, please disregard this message.

For any queries or help you may need in the future, please visit virginmedia.com/help. To manage your account in the future, you may visit this link: virginmedia.com/myvirginmedia where you can register or sign in your My Virgin Media account to view your bills, make a payment, setup a direct debit and much more.

Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with?

We value your feedback, again my name is XX, please take a moment to complete our survey based on how I assisted you today. Take care XX. 👋

30 DAYS DiSCONNECTION

Thanks for waiting! Your request has now been completed and just to summarize, your (Phone/TV/Broadband) service will be disconnected on dd/mm/yy. You'll get our XX which will be £XX per month on a new 24-month contract, £XX per month after the promotion end and your new contract will start on dd/mm/yy.

That's it! Your order is complete! Here's your Work Order Number: WO-XXXXXXXXXX. Please take note of this for your future reference.

Just a quick heads-up, since we've made changes, there are 3 bills currently showing on your account:

1. £XX due on [Date]
2. £XX due on [Date]
3. £XX due on [Date]

You might notice that one of the bills is a bit higher than usual. That’s because it includes pro-rata charges, a one-time adjustment due to the new package recently added to your account. No worries though! After this, your bill will go back to the new regular monthly amount.

We will require your Virgin equipment back. We will send you our pre-paid packaging for you to return the Virgin Media equipment. Once the equipment is packaged up, please affix the returns label and take it to your local Collect+ point. You can enter your postcode here to find your nearest point: https://www.yodel.co.uk/store-locator

If you do not return your equipment to us, you may be charged £XXX for the replacement cost for all items not returned.

In case you didn’t receive the return kit within 10 days, kindly visit this link to request another one: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack.

Just to set expectations, you may experience a slight service interruption since we've changed your TV/Broadband/Phone service; your new services will take effect on the date we agreed. Just to confirm, if you do choose to downgrade/upgrade in future, all you have to do is give us 30 days’ notice to make the change.

As a Virgin Media customer, you can earn up to £50 cashback for every person you recommend that joins us with 1 or more Virgin Media services. It’s really simple, and you can recommend as many people as you’d like to get a great new offer with us.

Is it ok if I share your email address with our partner Aklamio who can send you the link for our refer-a-friend programme?

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QUICKSTART

Thanks for waiting! Just a quick recap, you are getting our XX for only £XX per month on a new 24- month contract, £XX per month after the promotion ends. Your new contract starts the same day your (insert equipment) has been delivered which is on dd/mm/yy.

Any calls (if you have a landline) or PPV’s (if you have TV service) made on your account that is out of your agreed service contract will be an additional.

That's it! Your order is complete! Here's your Work Order Number: WO-XXXXXXXXXX. Please take note of this for your future reference.

WITHOUT CREDIT Since we've made the changes, your next bill which will due on dd/mm/yy will be £XX, and this includes any pro-rata charges. The bill after that which will due on dd/mm/yy will be £XX.

WITH CREDIT Since we've made the changes, your next bill which will due on dd/mm/yy will be a credit of £XX, and this includes any pro-rata charges. The bill after that which will due on dd/mm/yy will be £XX.

Just to set expectations, you may experience a slight service interruption since we've changed your TV/Broadband/Phone service; your new services will take effect on the date we agreed. Just to confirm, if you do choose to downgrade/upgrade in future, all you have to do is give us 30 days’ notice to make the change.

As a Virgin Media customer, you can earn up to £50 cashback for every person you recommend that joins us with 1 or more Virgin Media services. It’s really simple, and you can recommend as many people as you’d like to get a great new offer with us.

Is it ok if I share your email address with our partner Aklamio who can send you the link for our refer-a-friend programme?