LESSON 25,26

FLORAL 5 1800flowers 1800baskets shari's berries simply chocolate fruit bouquet

cherlys cookies popcorn factory

                                      _ATLAS BRANDS_

Article KA0503504 Article KA03596 Article KA61060

ATLAS is our Order Management System (OMS) for placing, modifying, and servicing customer orders

ATLAS BRANDS Lesson Summary Customers shop by occasion and use website tools like product codes and filters to find the perfect gift quickly.

There are seven ATLAS brands, each known for unique products like flowers, cookies, berries, popcorn, and gourmet baskets.

Gift bundles combine items from multiple ATLAS brands, offering customers thoughtful options.

Customers choose gifts based on emotions connected to occasions such as birthdays, anniversaries, sympathy, and get well wishes.

Subscription and club programs provide recurring gift options that keep customers engaged and coming back.

Understanding these emotions helps you recommend gifts that truly fit the moment

Knowledge Base Articles and Information That Help You Help Customers

*Use the book icon *Search smart *Scan, don't skim *Refine your search *Give feedback *Favorite articles

different about the Cheryl's Cookies and The Popcorn Factory's Welcome Screen compared to the Floral Brands

*You can enter catalog numbers for the Floral Brands. *You can enter catalog numbers for Cheryl's Cookies and The Popcorn Factory. *You only need to capture the occasion code for the Floral Brands.

F2 SHOW EDIT F3 F4 F5 SHOW/EDIT CYO/TOWER IN RECIPIENT/PRODUCT/CARD MESG. SCREEN F6 SHOW/EDIT CARD MESG.IN RECIPIENT/PRODUCT/CARDMESG.SCREEN F7 SHOW/EDIT WRAP UP IN RECIPIENT/PRODUCT F8 SHOW GIFT LIST F9 TERMINATE ORDER F11 PRODUCT AND PROMOTIONS

-- OPENING SPIEL -- THANKYOU FOR CALLING _, MY NAME IS JOYCE HOW MAY I HELP YOU?

alt (How may I assist you today?)

Floral Five brands SHARI'S BERRIES SIMPLY CHOCOLATE 18FLOWERS.COM 18BASKETS.COM FRUIT BOUQUET

CCO - cherlys cookies TPF - THE POPCORN FACTORY 18F - 1800FLOWERS 18B - 1800BASKET

PHONETIC ALPHABETS A - alpha B - bravo C - charlie D - delta E - echo F - foxtrot G - golf H - hotel I - India J - Juliet K - kilo L - lima M - mike N - november O - oscar P -papa Q - quebec R - romeo S - sierra T - tango U - uniform V - victor W - whiskey X - xray Y - yankee Z - zulu

California Transparency Law “Your order total before shipping and taxes have been added is [TOTAL BEFORE TAX]. Your order total including shipping and taxes is [ORDER TOTAL].”

                               _Entering Military Addresses_

1-800-Flowers.com does not deliver to military installations due to perishable items and base security policies.

Customers wanting to send gifts to someone in the military can be directed to Cheryl’s or The Popcorn Factory, which deliver to APO/FPO addresses.

Adding a Card Message ATLAS includes preset card messages you can suggest to customers for every occasion. If the customer wants to write their own message, there are a few important rules to follow to make sure it prints correctly.

FPT orders: up to 5 lines GPT orders: up to 3 lines

Promotion Codes Offer promotions proactively. Share the promotion code name with the customer. Give free shipping or service fee discounts.

                        _The Role of Sympathy Flowers_

Flowers have been used for centuries to convey emotions and messages. They symbolize love, respect, and remembrance. By sending sympathy flowers, we express our feelings when words fall short.

Sending flowers shows that we care and stand by the bereaved. It's a tangible way to offer support during their difficult journey of grief Flowers remind them they are not alone in their pain.

Fresh blooms bring beauty and comfort to somber environments. They provide a sense of solace and warmth. The visual appeal of flowers uplifts spirits during challenging times.