I'll be more than willing to help you process the upgrade. May I know the device that you wanted to purchase and trade in device so we can confirm the promotion that you can take advantage please? We really appreciate you for processing a payment. I'm glad to inform you that we already received the xxx last xxxx with the reference number of xxxx. The account is already current which means that you can definitely process an upgrade. I'll be more than willing to help you process the upgrade. May I know the device that you wanted to purchase and trade in device so we can confirm the promotion that you can take advantage please? We're grateful for your patience. It appears you're just two months away from fully paying off your iPhone 14 Pro, with a remaining balance of $93.75. Before you can upgrade, you'll need to clear any past due amounts on your account. Once these are settled, you'll be able to proceed with the upgrade process immediately. Does this approach work for you? ----- By the way, would you be open to exploring the possibility of trading in your current devices? Thanks for your patience, xxxxx. I'm thrilled to share that you're eligible for a zero-down payment option on the new xxxxx! You just need to pay the taxes and fees upfront, which totals just $xxxx to place the order. Then, you can enjoy the new phone with a monthly payment plan of $xxxx for 24 months. Are you interested in upgrading your phone now? I understand, xxxx. Don't worry, if you're ready to move forward, feel free to reach out to us anytime for assistance with placing your order. You can also take advantage of this upgrade by visiting any store or contacting our customer care team at 611. We're always here to support you in any way we can. You can definitely trade in the device as long the device are fully paid off and has no any defect or any damage. As soon as you receive the new package, you can return the trade in to any T-Mobile store for device inspection or drop it off at any (ups/usps) location together with the Return shipping label. In addition, you will be able to receive it as a one time credit that can be applied to your T-Mobile account balance or to your existing Installment Plan as we receive the trade in device. However if you process the upgrade to our Retail Store, you can use the trade in value to be deducted with the total downpayment and the remaining balance can be applied to T-Mobile account balance. Would you like to consider this promotion right now? I appreciate you waiting in line. So, here's how the promotion works, the maximum discount that you will get will depend on the trade in device that you will use. Lastly, we'll deduct the trade in device value to maximum discount and the remaining value will be credited to the new Equipment Installment Program. Here's the computation: Maximum Discount based on the promotion: $ XXX Trade in device value: Monthly discount: $xx / $xxx for 24 months. Here is the regular pricing for the new xxxx: Downpayment: $ Discounted Price: $ XXXX for 24 months ------------------------ Here's a breakdown of the monthly charges if you would like to trade in your iPhone 7: You will be getting a total of $400 promotion ( Promotional value and the trade in value) The $10 trade in value will be credited back to your bill as a one time credit and the remaining $390 will be spread out to 24 months which is $16.26. iPhone13 retails $729.99 which will be spread out to 24 months which is $30.42 monthly. So in total, the monthly charges with the promotion will be: $30.42 - $ 16.26 = $14.16 ---------- Asking to pick up the device - Awesome! That is a good question as well! We can definitely do see here that you can have your order for pick up once you process your order using the T-Mobile app directly under the "PHONES" category or using the T-Mobile website. Rest assured as well that we can process your upgrade here on our end to save your time and effort. However, once we process this order, this will only be shipped via mail. Let us know which option works the best for you! We will be right here and more than happy to help! You can process your upgrade over your nearest T-Mobile store so that you can process your device turn-in and get your new phone within the same day! We can actually check on the stores in your area that has the phone you are planning to purchase to see if its in-stock. Would you like us to have this checked for you? https://www.t-mobile.com/resources/phone-trade-in --------- Please be advised that the trade-in value of $70 will be applied to your T-Mobile account balance once we receive the trade in device at warehouse and the related team will be given 14 days to scanned the device and this $70 will automatically applied to the T-Mobile account balance. Great news! We're able to processed the order and here's the order number: S138052027 Estimated shipping date: 10/17/2023 to 10/31/2023 You can definitely use the T-Mobile app to track the order status. All you need to do is to log in with the app and scroll to and tap Track shipment to get the latest update on the location of the package. Or simply use this link: https://www.t-mobile.com/support/account/buy-a-t-mobile-device?cmpid=hw_send Perfect! As soon as you receive the new package, you can return the trade in to any T-Mobile store for device inspection or drop it off at any (ups/usps) location together with the Return shipping label. In addition, you will be able to receive it as a one time credit that can be applied to your T-Mobile account balance or to your existing Installment Plan as we receive the trade in device. Thank you for the confirmation! As per checking, the trade in devices are not yet added to the last order reason why you failed to received the return shipping label but no worries, the best option that you can do is to visit the nearest T-Mobile for the trade in device inspection so our store representative could add as well the trade in value to your T-Mobile account balance or existing Installment Plan once the trade in devices have no any defect or any damage. ----- I appreciate your kind cooperation with me Mikayla. Nothing to worry, I can assured you that you can purchase a new Apple watch Thru Installment once the current past due were settle and the best thing is that, you can also visit the nearest T-Mobile store to Trade in your old watch and the value for that can be deducted with the total downpayment as well. ------ Downpayment: Please be advised that each T-Mobile account is unique and the downpayment may vary as well with your current credit available balance. Having said that, it's still had a good side since you'll be having a lower monthly EIP and with that you can paid the devices earlier. If you still want to have a lower downpayment, I have an option for you. You can actually pay off your other existing paid off devices and with that your credit available will increase and this will help you to lower the downpayment as well. What do you think? I appreciate your kind understanding with me XXX. I have other option for you as well. You can actually pay off the device early and we can definitely use the device as a trade in device and this will help you to increase as well your credit balance. I have a pro tip as well XX. You will have a great standing credit and that would be 12 months of consecutive on time payments. With that means you can't be late by even a day on your payments and after a year you would qualify for a lower downpayment to zero downpayment as well.