LOGIN INSTRUCTIONS once the AVAYA is pulled up: 

Change login > telephony > Use your extension number, Password is the same with extension number > check all the boxes > use 170.65.64.30 as server address > user type  "agent" > Place and receive call using "My Computer" > 

Under Agent: Use the Agent number, Password is the same with Agent number > Check all the boxes > Default agent State upon ACD Connection: Ready

Avaya Agent: 803700
Avaya Ext: 306911