INITIAL INVESTIGATION
DISPUTE ID:4663510
DND: 2022-07-13
Intake type: Chatbot
REG E: Yes
OLD/NEW: Yes
Disputed Transaction: METROPCS MOBILE, 888-863-8768, WAUS 
Settled Date: 2022-07-03 14:13:41
 Auth. 2022-07-01 21:00:26
Amount: $-120.00

Last 4 disputed card: 8723
Merchant Credit: No merchant credit
Claim cancellation: No claim cancellation
Card replaced: Yes
PC Due/Issued : 
Card Status: Stolen
Pin Status: N/A
Transaction type: Moto 7 Entry mode 01 card-absent with CB rights.


denial
There is a funding event observed from Incomm API Load on 2022-07-01 20:39:48 amounting to $120.00 prior to the disputed transaction.
Deny code 57 is observed between the funding event and the disputed transaction.
CH has a prior history with the disputed merchant.
Freezing and unfreezing of account is observed within UT timeline.
No PII changes
No ATO hallmarks.

write off

Dispute ID: 4663510. Dispute Notification Date: 2022-07-13. CH is disputing 1 UT from METROPCS MOBILE, 888-863-8768, WAUS total amount of $120.00. Old Account. Reg E. No merchant credit. No claim cancellation. As per Penny, card and PIN status is unverified. ***Investigation*** There is a funding event observed from Incomm API Load on 2022-07-01 20:39:48 amounting to $120.00 prior to the disputed transaction. Deny code 57 is observed between the funding event and the disputed transaction.CH has a prior valid undisputed transaction history with the disputed merchant. Freezing and unfreezing of account is observed within UT timeline. No PII changes. No ATO hallmarks. Therefore, no error found. Sent ZD #51073766. Filed FR VROL #2248530329. Case closed.