Price Change

Price Change Messages Always check the messages on the order. A price change may be needed if the florist requires extra funds or to recover a refunded amount.

A price change occurs when a florist requests additional funds due to increased delivery costs or the cost of goods. ​-If issuing a partial refund to the customer and the florist is at fault, a price change must be sent to the florist to recover the refunded amount.​-If you select Manager Override as your suggested resolution, it does not automatically trigger Price Change messages to the florist when they are at fault. Review Article KA-01450 for steps and guidance.

Understanding Fault Codes - Article KA-01480 Fault Codes are used to identify who is responsible for the root cause of the issue.

The code selected allows us to see who caused us to open the CSI but can also have an impact on who gets paid (or not paid).​

Fault Codes are selected automatically if within CSI guidelines, however, when Manager Override is used the Fault Code must be selected manually. ​