EDITING · Offline Notepad

SWC

Here are the scripts we can refer to count completed sales. "Your work order number for your new service" - BAU sale

"Your work order number for your new Essential Broadband" - New EBB sale

"Your work order number for your current Essential Broadband" - Existing EBB sale

                                     KEEP SAME SERVICE

Thanks for waiting! Quick recap: you’re getting our XXX for £XX.XX/month on a 24‑month contract (£XX.XX after the promotion). Your new contract will be activated on DD/MM/YY

Any out-of-plan calls (landline) or pay‑per‑view purchases (TV) will be charged additionally That’s it—your order is complete! Your work order number is WO-XXXXXXXXXX—please keep it for reference.

                                  REMOVE SERVICES 30 DAYS

Thanks for waiting! Your request is now complete. Your (Phone/TV/Broadband) service will be disconnected on DD/MM/YY. Your new XX package will be £XX/month on a 24‑month contract (£XX after the promotion), starting on DD/MM/YY.

That’s it—your order is complete! Your work order number is WO-XXXXXXXXXX. Please keep this for future reference.

                                      QUICK START RECAP

Quick recap: you’re getting XX for £XX/month on a 24‑month contract (£XX after the promotion). Your contract starts when your (equipment) is delivered on DD/MM/YY.

Any out‑of‑plan calls (landline) or pay‑per‑view (TV) purchases will be charged separately.

That’s it—your order is complete! Your work order number is WO-XXXXXXXXXX—please keep it for reference

-------------------------------------------------------------------------------------------------------------------------------------------BILL---------------------------------------------------------------------------------------------------------------------------------------------

                                                 2 PAYMENTS

Since we've made the changes, your next bill which will be due on 3/08/26 will be £67.01 and this includes any pro-rata charges. The bill after that which will be due on 1/09/26 will be £104

NEW Your next bill due date (DD/MM/YY) will be £XX (including any pro-rata charges). After that, it will be £XX on DD/MM/YY.

                                      1 CREDIT & 1 PAYMENTS

Since we've made the changes, your next bill which will be due on 23/07/26 will be a credit of £73.60-, and this includes any pro-rata charges. The bill after that which will be due on 21/08/26 will be £34

Your next bill due date (DD/MM/YY) will be a credit of £XX (including any pro-rata charges). After that, it will be £XX on DD/MM/YY.

                             PRO- BILL (if BE screen is NOT showing)

Just a heads up, your next bill will be prorated. The prorate computation depends on your billing cycle. These are partial charges from the days when you had your old package combined with the days when you had the new one within your billing cycle. You'll also receive an email about the changes. Alright?

Your next bill will include pro‑rated charges based on your billing cycle (covering time on both your old and new package). You’ll also receive an email confirming the changes—does that make sense?

                                             2 BILL 1 CREDIT

Since we've made the changes, your next bill which will be due on 1/06/26 will be £16.50, and this includes any pro-rata charges your next bill which will be due on 16/06/26 will be a credit of £28.62-, The bill after that which will be due on 16/07/26 will be £30.

                                                  3 BILL

Just a quick heads-up, since we've made changes, there are 3 bills currently showing on your account:

£140.23 due on 6/07/2026 £0 and a credit of £24.48- due on 4/08/2026 £57 due on 4/09/2026

You might notice that one of the bills is a bit higher than usual. That's because it includes pro-rata charges, a one-time adjustment due to the new package recently added to your account.

No worries though! After this, your bill will go back to the new regular monthly amount

Quick heads‑up: since the changes, you currently have 3 bills showing on your account:

£XX due on [Date]
£XX due on [Date]
£XX due on [Date]

One of your bills may be higher than usual due to pro‑rated charges from your recent package change.

After this, your bill will return to your new regular monthly amount. All good?

                   BAU DISCNNECTION EQUIPMENT RETURN

We will require your Virgin equipment back. We will send you our pre-paid packaging for you to return the Virgin Media equipment. Once the equipment is packaged up, please affix the returns label and take it to your local Collect+ point, you can enter your post code here to find your nearest point: https://www.yodel.co.uk/store-locator

If you do not return your equipment to us, you may be charged 160for the replacement cost for all item not returned.

In case you didn't receive the return kit in 10 days, kindly visit this link to request another one: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack.

All clear with this?

NEW We’ll need your Virgin equipment returned. We’ll send a pre‑paid package—just pack it, attach the label, and drop it at your nearest Collect+ point: https://www.yodel.co.uk/store-locator

If you don’t return your equipment, a charge of £XXX may apply for any unreturned items.

If you don’t receive the return kit within 10 days, please request another here:

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

All clear with this?

                                 DOWNGRADING/UPGRADING

Just to set expectations, you may experience slight service interruption since we've changed your Broadband service, your new services will take effect on the date we agreed. Just to confirm if you do choose to downgrade/upgrade in future all you have to do is give us 30 days' notice to make the change.

NEW Just to set expectations, you may experience slight service interruption since we've change your TV/Broadband/Phone service, your new services will take effect on the date we agreed. Just to confirm if you do choose to downgrade/upgrade in future all you have to do is give us 30 days notice to make the change.

Just to let you know, you may experience a brief service interruption due to the change. Your new service will start on the agreed date. If you want to make changes in future, just give 30 days’ notice

                                                     MOVERS

There is no penalty cost will charge when you move your account simply connect with our mover's team they will help you in that and you not need to terminate the deal.

Thank you, Peter, for your response and I have completely understood your concern so I have checked your account, and you can take the deal for the 24 months. I will explain you the concern that if you move to the new house, you can transfer your account to their and our mover's team will help you in this. If there are no Virgin Media services are in your new home, you can connect with us, and our team will help you in this scenario also. Should I make the deal for you?

Thanks for waiting! Upon checking your account, I've seen offers that you might want to consider. Here are the details:

For just a total of £23 per month on a 24-month contract, you’ll enjoy 264 Mbps, great for your usage, along with anytime chatter for the landline services.

Let me know what you think

Thanks for waiting. Whilst I'm in the process of finalizing your request I've seen offers that you might want to consider. Here are the details:

Option 1: For just a total of £23 per month (£18 for your media and £5 for O2 sim) on a new 24-month contract, you’ll enjoy 132 Mbps, great for your usage. Additionally, this package includes an 4GB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £118 per month on a 24-month contract, you’ll receive 1130 Mbps internet. This package is also suitable based on your account usage.

Let me know what you think?

I was able to check your account and you are paying 102/month for, 1 GIG fiber Broadband, Mega TV, Anytime Chatter.

Whilst processing, I've seen offers that you might want to consider for moving. Here are the details:

Option 1: For just a total of £90 per month (£84 for your media and £6 for O2 sim) on a new 24-month contract, you’ll enjoy 1130 Mbps,Mega TV 230+ channels, Including, Sky Sports and Cinema, Virgin TV Kids, great for your usage. Additionally, this package includes an 10GB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £84 per month on an 24-month contract, you’ll receive 1130 Mbps internet. Mega TV 230+ channels, Including, Sky Sports and Cinema, Virgin TV Kids. This package is also suitable based on your account usage.

Let me know what you think.

You have a pending payment due on 23/06/2026 cos of £27.49 Because you are bringing your services to your new address your final bill at the current address will be £27.49 that will be taken on your Direct Debit on the 23/07/2026. I can see on your account that you have a credit of £28.41- which we'll use towards your first bill at the new address. This will be £74.98 due on the 19/08/2026 but we'll deduct your credit so you'll only pay £46.57. This price includes your £20 mover’s fee.