Court Call · Offline Notepad

Court Call

acct#:

Name:

PCS Amount:

county:

Cour date:

1 800-444-6627 spanish

20493625 SPANISH

855-495-9777 EL phone

velcro- sticky thing for transponder

NO EZP

rcvd inv / adv trip details /cx pushback af / provided ftf otc educ af & proper mounting

NOT DETECTED

Verified: Y // Cx ci saying he received an invoice but has a transponder. Adv. that transponder was not detected during the travel that's why s/he received an invoice.Adv to call ezpass to know more about the transponder.

Adv that there's no transponder mounted on the vehicle. // Educ proper mounting

Adv it was improperly mounted. // Educ proper mounting

Upon checking TP was mounted properly, Adv to have TP checked by EZP //

Cx said TP was not working during that time.

INVALID

Verified: Y // Cx ci saying he received an invoice but has a transponder. Adv. that transponder was in invalid status during the travel that's why s/he received an invoice. Adv to call ezpass to know more about the transponder.

NEG/LOW BAL.

Verified: Y // Cx ci saying he received an invoice but has a transponder. Adv. that transponder was in neg/low bal status during the travel that's why s/he received an invoice. Adv to call ezpass to know more about the transponder.

Adv to ensure there are SF on the acct before travelling.

NCC

already contacted ncc reffered back to us to dispute the trip already Adv that acct is with NCC already

Adv we already sent out 2 inv. 1st inv was sent --.

Final inv was sent --.

Since the due date passed which was last -- and there's no payment received trip/s already progressed and forwarded to Coll.

Adv to call them and ask for FTF. If granted all remaining trip/s as long as the trip date is prior to the date of settlement it will be covered and removed from our system.

COURT

Adv cx acct was sent to court.

Adv courtdate:

Offer PCS for

Adv if cx settled PCS all other TN's on the acct will be waived/removed and doesn't need to appear on court.

Adv we accept payment for PCS 1BD before court date which up until --.

Adv to appear on your court date 30 mins before and talk to litigations team //

Adv trip/s returned from Coll and anytime soon ready for Court. Adv bal of $ --

FTF

Provided ftf otc mitigated deal.

Provided ftf otc va.

Provided ftf otc oos.

Educ AF

Explained charges which is the toll amount and educ AF. Adv its all valid charges. Cx pushesback/insist.

Cx req to waive AF/FTF. Educ AF. Adv FTF was provided last -- and its a OTC only.

Adv FTF provided is only payable in 14 days if not settled it will revert back to its orig amount and might progressed.

Adv due date -- adv to settle on or before due date to avoid from progressing and additional fees.

Educ FT

Educ NON EZPass

Educ OOS EZPass

Educ VA EZPass

Cx req for EMAIL CONFIRMATION: Adv TAT 3 bdays to send the email confirmation. Cx understood.

Adv reason of inv bec there's no EZP/TP detected which is required.

Educ no toll booth, using electronic tolling.

The fee is not a penalty. Instead, it’s used to offset the costs of recovering the unpaid toll, including image review technology and invoicing.

Cx ci was trying to make a payment online but having an issue // Provided dollar web discount //

Provided email: customercare@expresslanes.com, and kindly include 3pcs of info to verify acct such as LPN/Acct no./ Name on the acct.

ACCIDENT/CONGESTION

Checked and verified thru ACCIDENT/CONGESTION Tracker // Adv it will back on EZP acct 3-5 bdays // Cx understood // Gave Ref#

HOV REVERSAL

Cx ci disputing trip that was charged on his/her EZP acct when he/she was travelling on HOV MODE // Checked and verified cx has an EZP Flex, reason cx was charged TP was

Educ HOV MODE // Provided ftf otc hov reversal // Reversed trip# // Adv tat 3-5 bdays // CX understood // Gave Ref# // EOC

HOV NOMINATION

Cx ci wants to nominate LPN / TP // Starting -- up until -- // Successfully nominated. Cx req for a confirmation sent via email. Adv tat 3BD. EOC

495/95 MAT / TRIP#:

DATE OF TRAVEL:

EMAIL:

Explained we only got the info from DMV. Adv to updated with them so moving forward if we need to send something it will sent to the new and updated address.

804-497-7100 DMV

877-762-7824 VA

888-321-6824 MD

703 792 6141 PWC

703-246-3764 FFX

866-470-1305 PAM

NationwideCreditCorporation

571-427-4947 / 866-883-4391

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