Hi! This is Rose from T-Mobile. I'd be delighted to help with processing your payment. Thank you for being on top of your bill. Rest assure I got you covered. May I ask how much will you pay today? 
 
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I'd be delighted to help with processing your payment. Before we start, I want to let you know there is a $10 payment support fee. I don't want to add any more money than you have to pay today. If you'd like, I can walk you through the app to make a payment. And best of all, it's free, and can save your time in the future since you won't have to contact us again when making a payment. 
 
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I totally get it – I don't like spending money when I don't need to either. The great news is that we have several free options to make your payment. It would be my pleasure to walk you through how to take advantage of these options so you don't have to pay the fee, and you can save time in the future since you won't have to contact us. 
 
Setting up a one-time payment is super easy, and you can save yourself a few bucks by scheduling your payment using your app or online account. Here's a link you can check out:   

 

 

 

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MINIMUM PAYMENT GOOD THING 

  

= The good thing when the minimum payment has been settled is that it can lower down your bill, and we can set-up a payment arrangement on the account which will secure your service. I totally understand that making a payment is not possible today.  

  

= Not to pry, may I know our challenges in keeping up with the payment? I will look for options in giving you a long-term resolution so you'd be able to enjoy your services moving forward without any worries for interruption. 

 

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Payment Method Decline 

 

= It seems like our system was declined to collect an amount from your original payment method on the arrangement by your issuing bank. 

  

= I admire you for contacting right away. We can definitely make a payment using another form of payment method. 

  

= Before we start, I want to let you know there is a $10 payment support fee. I don't want to add any more money than you have to pay today. If you'd like, I can walk you through the app to make a payment. And best of all, it's free!  

  

= Shall I walk you through making a payment via our self-service?