TEMPLATES / TEMPLATES / TEMPLATES

STATUS:
C.LEARED= 3-5 bizdays / Modified / EZPass
H.ELD= 3 bizdays / Dispute
A.DJUDICATION=
S.
E.
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NOTE TEMPLATE - UPDATED
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ADMIN FEE is not a penalty and it's used for Image Review Technology and Invoicing."
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"Would you like to get email notifications for Future Missed A Tolls on the Express Lanes?"
FMAT:
MAT
Verified: Yes
Contact ID: 
CX Name: Did not give name only said she represenr her grandma
LPN: 4em3535 
Issue: CX called to pay for her grandmother's LPN
Resolution: Advised CX to contact NCC
Script or step used: MAT Registered Late Notification
"Please accept our apology as you received your “Missed A Toll” notification email after the five-day grace period. Please provide us with the date of travel and license plate number for further research. Once you provide us with the requested information, we will honor the $1.50 administrative fee plus the amount of the toll."
+++++++++
Amount PAID: N/A
Payment Code: N/A
Amount Reduced (if any): N/A
FTF Code (above $200) N/A
Signature Name: Rich

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** FAIR TRAVEL **
Name:
Concern:
Resolution:
Toll Amount:
Trip ID:
Trip Date:
Signature Name: Rich
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** COURT CALL **
FMAT:
Verified:
Name:
Concern:
Resolution:
Amount PAID:
Payment Code:
Summons ID:
Toll Amount:
Additional Fee:
Signature Name: Rich
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CX:
LNP:
ACCT:
TPRD:
- “For future contact, please provide an email and phone number.” 
EMAIL:
PHONE:
- May I have your email so I can sign you up for our Missed a Toll program where you will receive a notification in your inbox in case you travel again in the future before it progresses to an invoice?
















CX: Cyndy vencon
LPN: ubr8708
ACCT: 2096078
TRPD: 
 dispute toll pass

FTF provided, customer requested ezpass-flex tag, educated about the HOV requirement. approved  by TL Mitch
. 3-5 business refund
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CX: Anting Romano 
Acct#:
LPN#: 
Gen. Inq / MAT / Fair
HOV Flex 
jxg3667 / wyk6922
trpd: 65001002660553
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FMAT:
Verified: Yes
Name: Yu Yang
Concern: CX want to verify fee for MAT. Didn't find any record on CBO & OUI
Resolution: Advised cx to received invoice in email
Amount PAID: N/A
Payment Code: N/A
Amount Reduced (if any): N/A
FTF Code (above $200) N/A
Signature Name: Rich

lpn 1de5524
trpd: 6501504912
email: yangs121212@gmail.com