Assesment

OAE: new applicant

assigned: currently working on an assignment with one of our brands

DNU: do not use

available: has been interviewed or ended an assignment within the last 6 months

unavailable: marked themselves unavailable online

adjudication: background need review, need to complete an individualized assessment with CRT

LED: anyone can qualify for an interview but those with experience qualify for better jobs better pay rates

how should you process the call if a new applicant calls in due to receiving an auto call, email or text - after verifying the branch, schedule an interview (if qualifies)

when scheduling an interview, what is the correct statement when advising the applicant to bring documentations - please bring a document or documents which verify your identity and authorization to work in the United States, it is okay to give example, if needed.

in if CRM applicant is rejected or archived by the branch (without negative notes) we can cannot reactivate - FALSE

when applicants calls in to cancel an interview, you must document the call, archive and advise the applicant to call us back when they are ready to reschedule - TRUE

after 3 calendar full notations, this being the 3rd call, you must archive the applicantion - FALSE

what is the process when you are looking for duplicate applications -

1. use applicant's first name*last name
2. look at name, phone number, brand, branch, and email address
3. review each one and keep the most updated or the one with negative notes (DNU, CRT-DNU, etc.)
4. send merge request through C2 perform

there are multiple websites where applicants can apply, which one is the one we provide in order to see the applications - brand specific site address (Ex. aply.prologistix.com, apply.resourcemfg.com, etc)

what action should you take when the calendar is full the 4th time - archive the application-unable to contact-notation and advise the applicant that " we will call you back once

what are the three main sections of an applications you must review on every call to determine whats the next step of the process -

1. employment status
2. notes and activities
3. assignments

for what reasons would be acceptable to reschedule an interview for

1. extreme weather
2. hospitalization
3. death in family

what do you do if an applicant has a DNU status application, but it has been (1 more than 6months) and (2 less than 6months) - more than 6months * review the notes & activities, if the branch leaves a note that the applicant cant be activated, go by the note. if there are no notes available, call the branch to see if we can activate the application

less than 6months * read DNU script. if applicant request more details, contact the branch

what action you must take for the following statuses: OAE applicant adjudication needs review: (answer) available adjudication complete(answer) DNU- adjudication(answer) previous adjudication DNU'D(answer)

OAE Applicant Adjudication Needs Review: Means that they must complete an individualized assessment (IA) through the Centralized Review

DNU-Adjudication Complete: Did not pass IA assessment and they may have to wait before they will be eligible again.

Available Adjudication Complete: If they are in Available Adjudication Complete: Review notes. You should see a note that says “IA Complete Pass”. This means we can work with them and we update their availability as usual

Previously CRT DNU’d: You must call and speak with CRT to see if file can be reactivated.

when do you place someone on the availability list? provide at least 3 reasons.

1. when an associate calls in requesting about available positions and has already been finalized
2. when caller has been in the branch in the last 12months for an interview( finalized applicant)
3. if associate ended an assignment within the last 12months
4. when associates ask what jobs, we have available

when the applicant receives a job offers, how can you determine that it was from the branch or from SAS.

• from the branch: the subject column shows the job offer. also clicking on the owners name will show the branch info *transfer call to the branch

• from SAS: the subject column will show SAS dialer or sms

• schedule an interview (if qualifies)

what actions should you take when the calendar is full 1st time: document an action - prescreen selected - calendar full notation and advise applicant that "we will call you back once we have the next day available"

2nd time: document a phone call - follow up - calendar full notation and advise the applicant that " we will call you back once we have the next day available"

what is the process for the following scenarios: running late to the interview less than 10minutes and more than 10minutes. -Less than 10 minutes to appointment time - set the expectation that the branch may not be able to see them if they are late.

-More than 10 minutes to appointment time - cancel and reschedule.

what process do you follow if an applicant calls in, you've searched for the application, and one is not found.

• give brand website if they can and want to do it themselves

• offer to start it for them through recruiter assist or brand website only if the do not have access to a computer or do not know how to use a computer

when and what qualifies a caller to be transferred to manager/coach

• the rule of 3: when you try to explain a process more than 3 times
• caller request to speak with a supervisor immediately
• caller start cussing or threatening you

how should handle a phone call for branches not supported by SAS

• contact the branch, if no answer send a return call needed

what is the criteria for reactivating VS activating an application?

• review application for any negative comments
• reactivate: more than 12 months since last assignment or WOTC was e signed
• activate: less than 12 months since last assignment or WOTC was e-signed, or finalized

if an applicant/associates is struggling to verify any contact information, we can?

• hint part of the information (this does not include SSN or DOB)

What is the difference between level 1, 2 and 3?

• level 1: no experience required
• level 2: some experience
• level 3: must have experience required