EMAIL LOB

TYPES OF EMAIL

1. Main Customer Care

info@expresslanes.com

1. Web Contact

2. HOV Inquiiry

Toll Alert

1. Customer Care Correspondence = FAX

Send TO:WhiteMailBox All mailboxes are 1 to 3 business days only

1. Summons = is the priority Email over all

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OFFLINE REQUEST

A. Payment Confirmation

B. Image Toll Request

C. Trip Details

D. Dispute of Toll Charge

E. Confirmation of Account Balance

F. HOV Nominations

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VERIFICATION IN EMAIL (or Signature)

1. Email Address
2. Phone Number
3. Complete Name

NOTE: If there's no confirmed verification, use the SCRIPTING / SPIEL .