DELIVERY ISSUE

Delivery Issue- Late/ Not Delivered

I understand how disappointing it is to have your gift delayed, and I sincerely apologize for the delay/ inconvenience. I'm committed to making this right for you and ensuring that your next experience with us exceeds your expectations.

Please allow me to continue assisting you and work on resolving this issue promptly. I am here to assist you every step of the way.

EArly

I completely understand that your receiving the gift earlier than expected could cause a confusion or disappointment to you. I sincerely apologize for this error, and please know that this is not the experience we aim to provide at 1800 flowers.com. Allow me to make this right for you.

FULL REFUND I understand this situation has fallen short. I'm more than happy to process a full refund for your order as you've requested. Please allow me a moment to complete this, and I'll make sure everything is handled promptly.

I sincerely apologize for the issues you've experienced with your order, and I understand your desire to have a full refund. I'm here to ensure that you're taken care of, so I'll be processing your full refund right away. Please allow me just a moment to complete this for you, and I'll ensure everything is resolved as quickly as possible. I am here to assist you every step of the way.

Status check Thank you for patiently waiting. Upon checking, our florist is still preparing your order for today's delivery. Our guaranteed delivery hours are from 9 am to 8 pm going to residences, and 9 am to 5 pm going to businesses. I apologize as we can't guarantee a specific delivery time, but you will receive an email confirmation when the delivery occurs.

In Transit Thank you for patiently waiting. Upon checking here, the florist sent us a message that your order is already out on truck for delivery. Our standard delivery hours is between 9am to 8pm going to residence and 9am to 5pm going to business. Rest assured this will be delivered today.