kyle

Kyle Reid, 19 Mar. 2024 , 02:17am Hello

T-Mobile, 19 Mar. 2024 , 02:17am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

Kyle Reid, 19 Mar. 2024 , 02:17am Agent

T-Mobile, 19 Mar. 2024 , 02:17am In a few words, what would you like to do today? [Read]

T-Mobile, 19 Mar. 2024 , 02:17am Let’s work on your request. [Read]

T-Mobile, 19 Mar. 2024 , 02:17am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 19 Mar. 2024 , 02:20am Hi Kyle, this is Cedrick from T-Mobile. How may I help you? [Read]

Kyle Reid, 19 Mar. 2024 , 02:21am Hello i seen there was a payment of $75 charged i wanted it to be refunded

Cedrick, 19 Mar. 2024 , 02:24am Thanks for letting me know Kyle. [Read]

Kyle Reid, 19 Mar. 2024 , 02:25am No problem

Cedrick, 19 Mar. 2024 , 02:26am No worries, Kyle we can definitely help you out with your concern, meanwhile how's your day so far? [Read]

Kyle Reid, 19 Mar. 2024 , 02:26am It’s good how’s yours

Cedrick, 19 Mar. 2024 , 02:27am That's good to hear Kyle! my day is also good! While I am working on your account Kyle, do you perhaps have any other concern related to your plan, promotion, network to ensure we can make your day great today? [Read]

Kyle Reid, 19 Mar. 2024 , 02:28am No

Cedrick, 19 Mar. 2024 , 02:29am Got it! Thank you so much for waiting! I see here that we indeed received a manual payment of $75 here, and this is something we can definitely work on! Since the payment is not yet completely applied as payments are posted for up to 48 hours, I will check your account and set up a follow up callback on you tomorrow to have it refunded back to your payment method. Sounds like a plan? [Read]

Kyle Reid, 19 Mar. 2024 , 02:30am Yes

[Privately] Khim, 19 Mar. 2024 , 02:32am Don't forget to do NPS temp check and Strong assurance as well [Sent]

Cedrick, 19 Mar. 2024 , 02:32am Perfect! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Kyle? [Read]

Kyle Reid, 19 Mar. 2024 , 02:33am It was good

Kyle Reid, 19 Mar. 2024 , 02:33am What time will i get a call?

Cedrick, 19 Mar. 2024 , 02:34am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

Did we take care of your reasons for reaching out today completely Kyle? [Read]

Cedrick, 19 Mar. 2024 , 02:35am And by the way Kyle we will call you at the same time you actually contacted us!

Rest assured that I successfully set up a follow up regarding the refund for you. [Read]

Kyle Reid, 19 Mar. 2024 , 02:35am Okay thanks

Cedrick, 19 Mar. 2024 , 02:36am Did we take care of your reasons for reaching out today completely Kyle? [Read]

Kyle Reid, 19 Mar. 2024 , 02:36am Yes

Cedrick, 19 Mar. 2024 , 02:36am May I ask what is the best time to call Kyle? [Read]

[Privately] Khim, 19 Mar. 2024 , 02:36am Ask the cx what is the best time to reach him to process a refund? [Sent]

Kyle Reid, 19 Mar. 2024 , 02:36am 1:00pm

Cedrick, 19 Mar. 2024 , 02:39am Great! I will put you on my VIP list so we can refund your payment immediately as soon as it is posted. I got your account under my bucket! [Read]

Kyle Reid, 19 Mar. 2024 , 02:39am Thank you

Cedrick, 19 Mar. 2024 , 02:40am I'd just wanna say I hope I provided even a bit of peace of mind to you today. Thank you for the opportunity to help you. [Read]

Cedrick, 19 Mar. 2024 , 02:40am Is there anything that we can further do to make your T-Mobile experience remarkable aside from the refund request? I want to make sure that I did not miss anything for you today. [Read]

Kyle Reid, 19 Mar. 2024 , 02:42am No

[Privately] Khim, 19 Mar. 2024 , 02:43am SSO, recap and closing spiel [Sent]

Cedrick, 19 Mar. 2024 , 02:44am Thank you for that Kyle! [Sent]

Cedrick, 19 Mar. 2024 , 02:46am We appreciate you for letting us assist you and for your coordinating with us, Kyle. We are glad that we find the resolution with your concern and resolve it completely.

For future reference Kyle I will provide you a self help link.

https://www.t-mobile.com/support/account/pay-your-bill

Here in T-Mobile we're glad to assist you regarding your concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Sent]

[Privately] Khim, 19 Mar. 2024 , 03:00am Kindly close the conversation already [Sent]