CUSTOMER

I sincerely apologize to learn that your order has a quality issue. I understand how frustrating this situation must be. This is certainly not the experience we want for our customers. Would it be acceptable for me to arrange an apology call to the recipient regarding this matter?

RECIPIENT ONCE THE CALL ACCEPT

This is Clarissa, one of the representatives from Harry & David. I sincerely apologize to learn that the order you received has a quality issue. This is certainly not the experience we want for our customers. Thank you for your patience and understanding as we work to make this right for you.