-HP OmniBook X Flip 14 inch 2-in-1 Laptop Next Gen AI PC -HP OmniBook Ultra Flip Laptop 14-fh0047nr 14", Touch screen, Windows 11 Home, Intel® Core™ Ultra 7, 16GB RAM, 1TB SSD, 3K, Eclipse gray -HP OmniBook 7 17.3 inch Touchscreen Laptop Next Gen AI PC -HP OmniBook 5 Laptop Next Gen AI PC 16z-ag100, 16" -HP OmniBook 3 15.6 inch Laptop Next Gen AI PC Instant Ink- Instant Ink is an "ink or toner as-you-go" subscription service provided by HP. It is available for many (but not all) HP printers. Instant Ink's "account" is part of "HP Connected" and also the customer's account is called "HP Connected" *How to Cancel Your HP Instant Ink Subscription* To cancel your HP Instant Ink subscription, follow these detailed steps: Sign Into Your Account: For Home/Home Office, go to your Instant Ink account. For Business accounts, sign in to your Instant Ink for Business account. Verify Serial Number: Once logged in, go to the Overview section and then select Printer Details under the Status area to verify your printer's *Save the Sale Call Tracking Guideline* -The “Save the Sale” options are only applicable when the customer requests to cancel an order or return an order that is cancellable or within the return window and is NOT due to a confirmed defect or other problem such as damage. -Different types of save the sale which include by offering HP reward points and Hp care pack. -Never offer STS options if your customer is proactively asking you to provide this. Or citing “I want to cancel or return” with no reason. *Price Protection (aka price drop) at the HP.com Store Handling* FACT: We offer promotions throughout the holiday period. FACT: Some promotion types are never valid for price protection FACT: Some promotion periods are excluded from price protection SITUATION: We will have customers with unshipped custom orders from October and maybe earlier than that whose orders have not shipped yet, and they are calling us for the lower prices they are seeing now. -Our job: To use our Order Support skills to handle their inquiries skillfully. -Acknowledge – I hear (understand) what you are saying -Reinforce - A smart choice, buying when you did, TIME! -Accuracy – for custom computers, specs must match – check carefully -Provide information/Add value – price protection valid window, etc *How to indicate and get your customer the complimentary 2-year Care Pack.* Dynamics Case -- Associated Issue (this is where we are tracking save the sale attempts and outcomes) -Kept the Order (simple clarification on customer? or confusion, explained benefits/features of keeping the order) -Saved the Sale - HP Rewards (used HP Rewards Points that the customer can use for their next purchase, example: PC was delayed, the points can be used to buy a care pack or other accessories) Saved the Sale – Care Pack (Offer a free 2-year care pack so the customer understands we care, are working hard to complete and for a goodwill gesture due to the delay. Do NOT use this when selling a new CarePack.) -Exchange/Re-order (An exchange or new order is necessary – defect, damage, wants different…) -Restocking Fee Waived (Reactive only, return then place order for an upgraded version/higher model.) -STS Offer Declined (STS was attempted but the customer opted to cancel or return.) *HP All-in-Plan* -Our Envy is perfect for home and great for light homework, photos, and recording keeping is with page plans starting from $7.99/mo, but also offers 20, 50, and 100-page plans. - Envy Inspire , for our Home and Office customers, which is great for photos, creative projects, and hybrid work with page plans starting from $11.99/mo and also offers 20, 50, 100, and 300-page plans. The most often selected page plan is 50 pages per month! - OfficeJet Pro for our customers who want high quality printing. Great for home users who print documents, photos, to set up in their home offices, or even for small businesses with page plans from $12.99 and offers 20, 50, 100, 300, and 700-page plans at the time of enrollment. The most often selected pages per month are 100. -SmartTank, the refillable ink option, perfect for home offices, as well of small businesses. Available plans at enrollment 100, 300, 1500. Most common for this plan is also the 100 pages per month, but it’s impo -All plans include premium services such as Instant ink, upgrade every 2 years, and warranty as long as the customer is subscribed. They also receive 24/7 live support, -It’s very important you ask the customer why type of printing they are doing, and how fast they typically go through a ream of paper. -If they print mostly photos, then Envy is the right fit for them. -If they do documents and photos, OfficeJet or SmartTank are going to be the best fit for them. -For our Consumer customers they typically choose the OfficeJet Pro or the SmartTank -For our Business Customers, they typically choose 1500 pages and for the printer, the OffjectJetPro or SmartTank. -Customer pays nothing upfront. Customers can try it for 30 days. Easy enrollment. Cancel for free anytime within 30 days. REMBMER IT’S IMPORTANT TO ALWAYS ASK: • What type of printing does the customer typically do? • Number pages they typically print per month or how often do they go through a ream of paper. Tips and Tricks: -Top sellers are OfficeJet and SmartTank! -If the customer is currently on Instant Ink, their plan will transfer over to the All-in-Plan. -Let the customer know there are roll over pages. If they don’t use all their pages, those pages will roll over to the next month. - If the customer is unhappy with the printer within the first 30 days, they can sign a new contract for a different printer. -Don’t forget to add paper to the plan. *WHAT IS HP+* Key benefits of HP+ -Comes free with select HP printers HP+ eligible printers can be identified with a small letter “e” at the end of the product code. -Cloud connectivity:Print from anywhere with a reliable internet connection New native in-OS printing that allows you to print from virtually anywhere on any device -Never run out of ink. Hassle-free ink delivery and recycling at a low monthly cost -Extended warranty:An extra year of warranty coverage -HP Smart app:Premium features for the HP Smart app. ( Smart features, Document organization, Time-saving shortcuts, Scanning) -Environmental impact- Small environmental footprint and easy recycling. NOTES!!! There's no added cost to sign up for HP+. You just need to own a supported HP printer and use genuine HP ink. *Difference Between HP’s Instant Ink and HP All in Plan* -Instant Ink (only provides automatic ink delivery based on your printing needs) -All-In Plan (includes a new HP printer alongside the automatic ink delivery, plus additional benefits like 24/7 support and next-business-day printer replacements if needed;essentially, the All-In Plan is a more comprehensive printing solution that includes the printer itself within the subscription fee.) Key points about each plan: HP Instant Ink: -Focuses solely on automatic ink delivery based on your printing usage. -You need to already own a compatible HP printer. -Pay a monthly fee based on the number of pages you print. HP All-In Plan: -Includes a new HP printer as part of the subscription. -Offers automatic ink delivery through Instant Ink functionality. -Provides dedicated customer support with next-business-day printer replacements if needed. -May have a higher monthly cost compared to just Instant Ink due to the included printer. *Subscriptions Care Pack* What is a Subscription Care pack? -An annual subscription that is paid monthly,with the same great service and coverageas our traditional Care Packs! -What this means to your customers is an easy way to find peace of mind with full coverage for their PC, with easy month-to-month payments. -HP offers our Consumer customersthe option of receiving the same benefits, service coverage, and computing protection as our Traditional Care Packs via Subscription payment! -Now customers who prefer an economical month-to-month paymentfor extended coverage can choose a Subscription Care Pack planinstead of having to make a full payment up front! Remember, the one-year factory warranty is defined as, “Whatever comes in the box when you purchase a PC will be protected under this factory warranty. ” So why would a customer want an HP Care Pack? Accidents happen. We unhappen them. Accidental Damage Coverage takes care of life's little surprises. Stuff happens, but we'll take care of it so our customers can get back to what they do best. 1 What BOSS Is All About & Sample Questions - https://aria.spa.hpcloud.hp.com/page/k-base/cat/3107/aid/5523 2 HP Store Call Flow - https://aria.spa.hpcloud.hp.com/page/k-base/cat/2799-2833/aid/6219 3. Objection Handling Techniques - https://aria.spa.hpcloud.hp.com/page/k-base/cat/2799-2833/aid/6393 4 Order Outcomes - https://aria.spa.hpcloud.hp.com/page/k-base/cat/2799-2833/aid/5773 5 Order Status Online - https://aria.spa.hpcloud.hp.com/page/k-base/cat/2799-2833/aid/5607 6 HP Financing - https://aria.spa.hpcloud.hp.com/page/k-base/cat/3090-3128/aid/7031 7 Best Practices for every rep who may sell a PC - 8 Coupons - Understanding Types, Issues, Troubleshooting 9. instant ink - https://aria.spa.hpcloud.hp.com/page/k-base/cat/2799-2851/aid/5836 10. Save the Sale Call Tracking Guideline - https://aria.spa.hpcloud.hp.com/page/k-base/cat/3090-2825/aid/6230 11. HP All-in-Plan - https://aria.spa.hpcloud.hp.com/page/k-base/cat/3090/aid/8589 12. What is HP+ - https://aria.spa.hpcloud.hp.com/page/k-base/cat/2799-2851/aid/5839 13. Difference Between HP’s Instant Ink and HP All in Plan- 14. Subscriptions Care Pack - https://aria.spa.hpcloud.hp.com/page/k-base/cat/3090-3089/aid/7830 15. Care Pack Identification - https://aria.spa.hpcloud.hp.com/page/k-base/cat/3090-3089/aid/5710