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Telepresence: Yes Customer advised about Parking Permits: No Warranty Status: In Warranty Fault: Ice maker Does Not Produce Ice Troubleshooting: The appliance was stabilized for 24 hours. Water tank is fitted correctly, No tube kinked at the bottom of the doors. Ice maker is switched on, Water can be dispense, Customer tried to press the ice maker button repeatedly, ice won't come out Email: manojkm2k2@yahoo.co.in Primary Number: 0873154829 Retailer: Curry's

Technical Info: https://csportal.lge.com/login

CNU250626559242

Surname : MATHEWS

Mobile Number : 0873154829

Post Code : X91 RCY8

1st Line of Address : :5 KNIGHTSWOOD VIEW KNIGHTSWOOD WILLIAMSTOWN WATERFORD, IE X91 RCY8

Email Address : manojkm2k2@gmail.com / manojkm2k2@yahoo.co.in

Model # : GSLD81PZRD.APZQLGU

Serial # : 410TRDPEJ602

DOP : 21/01/2025

Retailer : CURRYS

[Customer Issues] FRIDGE REPAIRED The customer wants a different engineer Ice maker Does Not Produce Ice

The appliance was stabilized for 24 hours. Water tank is fitted correctly, No tube kinked at the bottom of the doors. Ice maker is switched on, Water can be dispense, Customer tried to press the ice maker button repeatedly, ice won't come out. Issue persist.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a refrigerator repair that has not been completed despite a service request made over a month ago.

  2. Customer Request: Customer seeks immediate action to either have the repair completed or to receive a refund due to the prolonged delay.

  3. Agent Solution: Agent acknowledged the issue and attempted to coordinate with the repair department to verify the status of the service request. The agent proposed to rebook the engineer for a visit to the customer's unit to address the unresolved repair.

  4. Resolution Acceptance: No. The customer expressed dissatisfaction with the proposed solution, insisting on speaking to someone in charge and requesting a refund instead of rescheduling the repair.

  5. Customer Pain Point: Customer is frustrated by the lack of communication and the extended wait time for the repair, feeling neglected and dissatisfied with the service provided.

  6. Notable Comments: Customer mentioned receiving frequent text updates that do not provide any real information, leading to increased frustration. Customer emphasized the urgency of the situation and threatened to escalate the matter if not resolved promptly.

[Request] WILL BOOK FOR RECALL JOB