Staging US Person-to-Person Sends

Scenario: Customer (Sender) cannot complete the remittance transaction through the CVS Pharmacy kiosk.

Spiel:

Thank you for calling MoneyGram. My name is Eds, how can I help you?

Can I please confirm if you are currently at a CVS Store Location?

Thank you for confirming, ma'am/sir. Are you using your personal mobile or the red phone kiosk?

Got that, ma'am/sir.

Just to let you know that you may also send your remittance transaction using MoneyGram Online through www.MoneyGram.com or by using our Mobile App.

But since you're on the call with me right now, allow me to help you facilitate your transaction. Okay? So let's start.

Is this your first time using MoneyGram?

Okay, got that.

Can you please provide me the amount and to which country you will be sending money?

Thank you, ma'am/sir.

Just to confirm, so that's :

{State the Amount} {Key-Spell the Amount} {State the Country}

Am I correct?

Wonderful

May I have the Zip Code of the CVS location, please?

How about the address, ma'am/sir? We need to locate the exact address of the CVS Store you're in.

Awesome. Thank you.

How would you like the receiver to get the funds? Because for {State the Country}, the options available are {State the Options} Will it be in {First Currency} or {Second Currency}

Okay, got that.

Can I please put this call on hold for the next 2 minutes to start processing the transaction?

Thank you, ma'am/sir. Please stay on the line.

Thank you for holding.

So, the amount you'll be sending is: {State the Amount} {Key-Spell the Amount} in {State the Currency}

Am I correct?

Thank you for confirming.

Please note that the Exchange Rate for this transaction is: {Key-Spell the Amount} in {Currency} to {Key-Spell the Amount} in {Currency}

So the total amount you need to pay is: {State the Amount and Currency} that's {Key-Spell the Amount}

We are almost done, ma'am/sir. I just need to confirm some details about you and the receiver. Will that be okay?

Okay, thank you.

Can you please let me know the receiver's first name? How about the last name? Does s/he have a middle name?

Okay, got that. Can you please let me know your first and last name?

How about your Date of Birth?

Okay, perfect.

Can I have your phone number, please?

What about your home address?

Is this a house or an apartment?

Thank you for confirming, ma'am/sir.

What type of ID do you have?

Can I have your ID Number, please?

Just to confirm, that's {Key-Spell the ID Number}

In which state was it issued?

One moment, I'm almost done staging your transaction. Please give me 2 minutes, kindly stay on the line.

Open the Article and Look for the Exchange Fee Disclaimer.

Thank you for holding, ma'am/sir. {Read the Disclaimer}

I have successfully staged your transaction.

You may now proceed to the Customer Service Desk with your valid ID and payment.

Please note that you only have 24 hours to complete this transaction.

Before we end the call, is there anything else I can help you with?

Thank you for calling MoneyGram. Again, this is Eds. Have a good rest of your day.