Dispute ID: 5211788. Agent failed to use the funding that is more than 24hours. As per her training, the funding should be used within 24hours only. Moving forward, it is now established to the agent that funding should be acknowledged and notated as long as it is within 48hours. Also, during the investigation time we were informed by the trainer that funding is only valid when there is two funding event prior to the authorization of the disputed transaction and another two funding after the settlement. It is for this knowledge that the agent, proceeded to initiate chargeback. Prior to this event, agent is following the standard protocol that one valid sufficient funding is enough to deny the claim. I would also like to take this opportunity to clarify that I never stated on my notations that the claim was force posted. As for the freezing and unfreezing of the disputed card, this is a valid markdown since agent failed to edit her template prior to putting her notations for this specific Dispute ID. Dispute ID: 5219685. Valid markdown, agent mentioned incorrect DND in notations. Agent has another tab open for another Dispute ID that she is reviewing. Dispute ID: 5256288. Valid markdown. Agent mentioned the deny codes not related to the disputed card that cause confusion. Agent is now aware that denycodes mentioned should only be on the disputed card and disputed merchant. Dispute ID: 5319698-1. Valid markdown. Agent incorrectly filed a wrong fraud report. Valid Markdown. Agent failed to notate the proper VROL fraud report. There is still some confusion on her part, moving forward, agent will ask her tenured teammates if there is confusion to the correct . Dispute ID: 5135950. Valid markdown. "Inaccurate details included by Investigator >> Investigator notated incorrectly “ AVS RESULT B “ and as per RTA for disputed transaction AVS result is Y , however as per Vrol AVS not applicable." Agent notated "AVS B" as per transaction ID, since during the investigation time, agent has not been informed nor have the prior knowledge that she should use the reversal ID on the Galileo when checking for AVS on the RTA. It was only "verbally" cascaded to us if I may remember it correctly around the 1st week of October and agent has since followed, also, VROL AVS has been put into notations since then. Action plan. Moving forward agent will take time to reread all her notations prior to pasting it on Inspector and Galileo. Agent should also avoid opeing too many unrelated tabs with different dispute ID's so as not to notate investigations unrelated to what she is currently working on. And anything related to claim decisioning that cause confusion to the agent, agent will ask her team leader and her fellow tenured agent so as to avoid future markdowns that would inevitably lead to progressive sanctions.