Shared note

CNU250823097613 - HILL = DONE NO UPDATE CNU250825112440 - BAKER = STILL COORDINATING CNU250826121929 - CHAN = DONE CLOSED CASE CNU250827130021 - FARROW = DONE BOOKING RNU250911024440 CNU250827130642 - VONDRACEK = SENT SMS FOR UPDATE CNU250827131024 - CANAVAN = COORDINATE TO TECH CNU250827138948 - WISER = SENT SMS FOR UPDATE CNU250828141183 - KAMARA = WHATSAPP

Good afternoon, Ms. Sullivan

I hope this SMS finds you all well. I am sending you an SMS today regarding the laundry dryer that you requested for a repair.

Since the unit is already out of warranty we can only provide you a chargeable repair for this unit that cost £175.00 that will cover the parts, labor and VAT please ring us back if you will still proceed with the chargeable repair.

Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!

Kind Regards,

Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk

Good afternoon, Mr. Wiser

I hope this SMS finds you all well.

I am sending you an SMS today regarding the photo of the dHE Error code that you were having on the washer. Please send us a copy for us to proceed with the repair. Please follow the instructions below on how to upload it to our website.

1. Please visit this link: https: www.lg.com/uk/support/contact-us/document-upload/
2. Enter this case number: "CNU250827138948" then select NEXT.
3. Select Upload, upload the photo, and then SUBMIT.

Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!

Kind Regards,

Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk

LG Electronics - RNU250911027317

Good afternoon Ms. Salama, your repair has now been booked with:

ASC Name: DOMEX Ltd Phone Number: 0208 540 7711 Job Reference Number: RNU250911027317

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK

Good afternoon Mr. Farrow, your repair has now been booked with:

ASC Name: JTM ASC Phone Number: 0333 091 4040 / 01913 870 773 Job Reference Number: RNU250911024440

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK

LG Electronics 10% VOUCHER

Good morning Mr. French

We are happy to offer you a 10% discount which you can apply at checkout when you shop with us. This code is for 10% off of one item and not the basket total. The code is [CS10-BZGAPQHKR8UG]

Please be advised that this code will expire on 31/12/2025 so it has to be applied before that date.

Please do not hesitate to reach out to us if you have any further questions or concerns and we will be happy to help you. Wishing you a lovely day ahead.

Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!

Kind Regards,

Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk

LG Electronics WARRANTY REGISTRATION CONFIRMATION

Good day! Mr. Pottage

Thank you for registering your Washing Machine with us! We are excited to confirm that your Washing Machine guarantee has been received and is being processed. The entire process can take up to 12 weeks for you to receive the extended warranty confirmation with the extended card number via email. For now, here's the reference number for registering: CNU250911272206

Here are the details of your LG Washing Machine: Product: FWY916BBTN1.APBQPUK Serial Number: 506PNNACL055 Purchase Date: 29/08/2025 Retailer: LG ELECTRONICS Warranty Period: 60 Months Manufacturer Warranty

If you need to check on your registration or have any questions, feel free to reach out to our customer support team. We appreciate your trust in our product and look forward to serving you. Thank you for choosing LG. Have a great day!

Kind Regards,

Ann LG Electronics UK Customer Service| UK: 0344 847 5454, Ireland: 00353 1686 9454