3/21/2024 · Offline Notepad

JAMON THOMPSON

N/A, 22 Mar. 2024 , 12:11am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]

Jamon Thompson, 22 Mar. 2024 , 12:11am take off line

T-Mobile, 22 Mar. 2024 , 12:11am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 12:11am Let’s work on your request. [Read]

Jamon Thompson, 22 Mar. 2024 , 12:11am for tablet

T-Mobile, 22 Mar. 2024 , 12:11am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 22 Mar. 2024 , 12:12am Hi Jamon, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. We respect your decision here in T-mobile. May I kindly ask the reason for the cancellation? [Sent]

FUCKING VISITOR

N/A, 22 Mar. 2024 , 12:25am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 22 Mar. 2024 , 12:25am Are there any restrictions or extra costs to use my phone in Ireland? I will be there 3-11 May 2024.

T-Mobile, 22 Mar. 2024 , 12:25am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 12:25am Let’s work on your request. [Read]

T-Mobile, 22 Mar. 2024 , 12:25am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:25am Yes, I am a customer!

T-Mobile, 22 Mar. 2024 , 12:25am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:26am No. I just need the answer to my question, please.

T-Mobile, 22 Mar. 2024 , 12:26am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:27am You haven't helped me!

T-Mobile, 22 Mar. 2024 , 12:27am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:27am Chat with a live Expert

T-Mobile, 22 Mar. 2024 , 12:27am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:28am Horrible service for a general question from a T-Mobile customer!

T-Mobile, 22 Mar. 2024 , 12:28am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:28am Chat with a live Expert

T-Mobile, 22 Mar. 2024 , 12:28am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 22 Mar. 2024 , 12:30am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask you to answer the authentication form that I will send you to further help you out? [Read]

Visitor, 22 Mar. 2024 , 12:30am Are there restrictions, or extra charges, to use my phone in Ireland? I will be there 3-11 May.

Nikkaeunice, 22 Mar. 2024 , 12:31am That's a nice place to travel! I hope you had a lots of fun~ may I kindly ask what plan are you on so I can still check it despite not being able to access your account? [Read]

Nikkaeunice, 22 Mar. 2024 , 12:31am [Rich Content] [Read]

Visitor, 22 Mar. 2024 , 12:32am This customer service is horrible!!! I will go to an actual T-Mobile store!

Nikkaeunice, 22 Mar. 2024 , 12:33am That is not the service that we would like to have, I will gladly check out the country you will be going to if you can give me the plan that you are currently on, will that be alright? [Sent]

IVANA ALANDZAK

Ivana Alandzak, 22 Mar. 2024 , 12:16am Hello, I would like to know how much it would be to add a line to the account

T-Mobile, 22 Mar. 2024 , 12:16am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 12:16am Let’s work on your request. [Read]

T-Mobile, 22 Mar. 2024 , 12:16am [Rich Content] [Read]

Ivana Alandzak, 22 Mar. 2024 , 12:16am Chat with a live Expert

T-Mobile, 22 Mar. 2024 , 12:16am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 22 Mar. 2024 , 12:17am Hi Ivana, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask if you would like to buy a device with a line? [Read]

Ivana Alandzak, 22 Mar. 2024 , 12:18am I would not. It would be a line transfer from Verizon

Nikkaeunice, 22 Mar. 2024 , 12:19am Got you on that! will the plan that you like be the same as your current rate plans which is Magenta 1st Responder? [Read]

Ivana Alandzak, 22 Mar. 2024 , 12:20am Yes please

Nikkaeunice, 22 Mar. 2024 , 12:20am Great! I'll check that out for you Ivana~! [Read]

Ivana Alandzak, 22 Mar. 2024 , 12:21am Thank you, I appreciate it

Nikkaeunice, 22 Mar. 2024 , 12:22am You are most welcome Ivana! I appreciate you too for being a kind and patient customer to me. [Read]

Nikkaeunice, 22 Mar. 2024 , 12:24am Upon checking here, you currently have Magenta 1st Responder for two lines which is $90, if we add a new line, it will be $90 w/ AutoPay / $105 Regular. Would you like me to help you with adding a new line to your account? [Read]

[Privately] Richelle, 22 Mar. 2024 , 12:30am $105- 3 lines for regular
if you add a new line, it would be $15 for adding a new line
shall we proceed adding it now,Ivana? [Sent]

Nikkaeunice, 22 Mar. 2024 , 12:34am I am still here I hope you let me help you out with your concern, $105 for 3 lines for regular
if you add a new line, it would be $15 for adding a new line. Shall we proceed with adding it now, Ivana? [Sent]

JOHNSTON DEL RIO

Johnsthon Del Rio, 22 Mar. 2024 , 12:36am Am I eligible to upgrade to 5g next military with the benefit of the phone being included

T-Mobile, 22 Mar. 2024 , 12:36am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 12:36am Let’s work on your request. [Read]

T-Mobile, 22 Mar. 2024 , 12:36am [Rich Content] [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:37am Chat with a live Expert

T-Mobile, 22 Mar. 2024 , 12:38am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 22 Mar. 2024 , 12:39am Hi Johnsthon, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. I'll gladly check that promotion for you, can you please wait for a few minute? [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:39am Yes

Nikkaeunice, 22 Mar. 2024 , 12:44am Thank you for your patience, Johnston! upon checking here I can see that you are eligible for an upgrade to Go5G Next Military Plan, the cost for two lines will be $130 w/ AutoPay / $140 Regular compare to your previous plan that is $80 w/ AutoPay / $90 Regular [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:45am If I were to upgrade to this new plan would I be able to trade in my current phones for new ones for free?

Nikkaeunice, 22 Mar. 2024 , 12:46am I'll check that out for you, can I confirm that the iPhone 12 is the phone that you would like to trade? [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:46am Yes

Nikkaeunice, 22 Mar. 2024 , 12:49am Got you on that! I am now looking for a promotion that will be applicable once you upgrade. Please bear with me Johnsthon! [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:50am Thank you

[Privately] Richelle, 22 Mar. 2024 , 12:51am What phone he would like to get? [Sent]

Nikkaeunice, 22 Mar. 2024 , 12:52am You are most welcome! may I kindly ask what phone would you like to get in exchange for your iPhone 12? [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:53am We are looking to trade in both of our 12’s for two 15 pros

Nikkaeunice, 22 Mar. 2024 , 12:58am That's a great choice of promotion! Great news upon checking here you will be eligible for a $830 off when you upgrade into Go5G Next Military plan and traded your iPhone 12. [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 12:59am And I can do that in store?

Nikkaeunice, 22 Mar. 2024 , 12:59am It will not be fully free but you will have a big promotion applied, there is only the price for the traded in device, May I kindly ask if your iPhone 12's have any damages? [Read]

Nikkaeunice, 22 Mar. 2024 , 01:00am That is correct you can definitely do it in the store! [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 01:00am Ok thank you and yes no damages

Nikkaeunice, 22 Mar. 2024 , 01:01am That is great! you can definitely have them trade your device with the $830 off promotion! will you do the upgrade now? [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 01:02am I will go into the store to do the upgrade

Nikkaeunice, 22 Mar. 2024 , 01:04am Got you on that! rest assured that once you did an upgrade you will be eligible for that promotion. do you perhaps have any other concern related to your plan, bill, network to ensure we can make your day great today? [Read]

Johnsthon Del Rio, 22 Mar. 2024 , 01:04am No but thank you for all of your help

Nikkaeunice, 22 Mar. 2024 , 01:06am I am glad I was able to help you a bit with your inquiry. It was a pleasure knowing that I was able to help someone that proudly serves their country. Thank you so much for your service Johnsthon! [Sent]

Nikkaeunice, 22 Mar. 2024 , 01:09am Here in T-Mobile we're glad to assist you regarding your promotion and upgrade inquiry. We hope our service and work brought a smile to your face and made your life just a little easier. Just to help you out a little bit you can search up the nearest T-Mobile Store using this link:

https://www.t-mobile.com/stores/locator/

So happy we were able to help. Have a great rest of your day Johnsthon! [Sent]

BASIM MOHAMMED

Basim Mohammed, 22 Mar. 2024 , 01:10am Live agent

T-Mobile, 22 Mar. 2024 , 01:10am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 01:10am Let’s work on your request. [Read]

T-Mobile, 22 Mar. 2024 , 01:10am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 22 Mar. 2024 , 01:11am Hi Basim, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. How may I help you? [Read]

Basim Mohammed, 22 Mar. 2024 , 01:12am T-Mobile exchange order S144927881 can you please tell me when can i get the device

Nikkaeunice, 22 Mar. 2024 , 01:14am Thank you for giving me that information! we appreciate your time and effort, please bear with me while I check on this. [Read]

Nikkaeunice, 22 Mar. 2024 , 01:16am Thank you for your patience, Basim! May I kindly ask if this was an order made to ship on the store? [Read]

Basim Mohammed, 22 Mar. 2024 , 01:16am Yes it was

Nikkaeunice, 22 Mar. 2024 , 01:17am Great! I can see here that It was already delivered on the store, are you able to pick it up right now? [Sent]

Basim Mohammed, 22 Mar. 2024 , 01:19am Yes

Basim Mohammed, 22 Mar. 2024 , 01:19am Can you tell me the store address once again

Nikkaeunice, 22 Mar. 2024 , 01:20am Sure, the address is 356 S Weber Rd
Romeoville, IL 60446 US [Read]

Nikkaeunice, 22 Mar. 2024 , 01:20am While I got you here, may I know if there is anything else I can help you with aside from this?

I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

Basim Mohammed, 22 Mar. 2024 , 01:21am No so i can go and pick it

[Privately] Richelle, 22 Mar. 2024 , 01:22am tell the cx to bring a valid ID [Sent]

Nikkaeunice, 22 Mar. 2024 , 01:22am Perfect! you can definitely pick it up now, just to give you more information. Please bring your valid ID so they can confirm that the order is yours. [Read]

Basim Mohammed, 22 Mar. 2024 , 01:23am Okay done thank you

Nikkaeunice, 22 Mar. 2024 , 01:24am You are most welcome! I am sure that you are already excited to pick up your order, but just to be sure do you have any other questions regarding this? [Read]

Nikkaeunice, 22 Mar. 2024 , 01:27am Just to clarify Basim, may I please confirm if you have immediate contact with the primary account holder Nithish Pinninti since the order is named after him? [Read]

Nikkaeunice, 22 Mar. 2024 , 01:32am Thank you so much for answering my call Basim, just confirm the order with Nitish at the store so you will be able to take it. Thank you for your time and patience with me throughout this chat. We here in T-Mobile, we are happy to help you resolve your concern today. Thank you and be safe! Bye now! [Sent]

VICTORIA JACKSON

Victoria Jackson, 22 Mar. 2024 , 01:31am Customer service 0

T-Mobile, 22 Mar. 2024 , 01:31am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 01:31am Let’s work on your request. [Read]

T-Mobile, 22 Mar. 2024 , 01:31am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Sent]

Victoria Jackson, 22 Mar. 2024 , 01:34am [Image] I’m gone let my viewers know how sorry ya’ll are customer service sucks

[Privately] Richelle, 22 Mar. 2024 , 01:36am opening spiel please. [Sent]

Nikkaeunice, 22 Mar. 2024 , 01:36am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Victoria Jackson, 22 Mar. 2024 , 01:36am How

Victoria Jackson, 22 Mar. 2024 , 01:36am Nobody yes had resolved it

Nikkaeunice, 22 Mar. 2024 , 01:37am Victoria, this is not the experience that we would like you to have. Please give me some time to check on the previous conversations to determine the problem so I can help you. Will that be alright? [Read]

Victoria Jackson, 22 Mar. 2024 , 01:38am [Image]

Victoria Jackson, 22 Mar. 2024 , 01:39am [Image]

Victoria Jackson, 22 Mar. 2024 , 01:39am Now it’s higher I’m mad

Victoria Jackson, 22 Mar. 2024 , 01:43am Hello

Nikkaeunice, 22 Mar. 2024 , 01:45am I understand your concern and upon checking in your account there was a request made to double your ECA but it was not approved on the other hand our system recalculates the account from time to time for device financing so if you pay your bill on time, the system will update your account for ordering device with low downpayment. [Read]

Nikkaeunice, 22 Mar. 2024 , 01:45am I humbly recommend to set autopay so that you will get a $5.00 discount and at the same time your bill will be paid on time, will that works for you? [Read]

Victoria Jackson, 22 Mar. 2024 , 01:46am I pay my bills

Nikkaeunice, 22 Mar. 2024 , 01:46am Yes I can see it here in your account that you have been paying your bill, Thank you so much for that we appreciate it! [Read]

Victoria Jackson, 22 Mar. 2024 , 01:47am What’s a 5$ discount nothing

Nikkaeunice, 22 Mar. 2024 , 01:48am It is a $5.00 for line, do you perhaps have other fully paidcdevice that maybe you can trade in to lessen your bill for adding a new line? [Read]

Victoria Jackson, 22 Mar. 2024 , 01:50am I’m gone cancel my service fuck yall

Nikkaeunice, 22 Mar. 2024 , 01:56am I really understand where you're coming from, and I know how important it is for you to get and finance a new phone for the account.

And I feel the sense of sadness to know that you'll now gonna cancel the service. How can I help you further and make you stay with us? [Sent]

WENDY PATINO

iOS Messages User 4a67b, 22 Mar. 2024 , 02:18am Hi Tmobile. I have a question: if I buy an iPad with cellular data will I receive a phone number for that iPad?

T-Mobile, 22 Mar. 2024 , 02:18am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]

T-Mobile, 22 Mar. 2024 , 02:18am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]

T-Mobile, 22 Mar. 2024 , 02:18am Let’s work on your request. [Received]

T-Mobile, 22 Mar. 2024 , 02:18am Verifying your login status: [Received]

T-Mobile, 22 Mar. 2024 , 02:18am [Rich Content] [Received]

T-Mobile, 22 Mar. 2024 , 02:18am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]

Nikkaeunice, 22 Mar. 2024 , 02:19am Hi Wendy, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received]

iOS Messages User 4a67b, 22 Mar. 2024 , 02:19am Basically what does having cellular data on an iPad mean?

Nikkaeunice, 22 Mar. 2024 , 02:20am Yes, when you purchase an iPad with cellular data, it will receive a phone number. This is because the iPad will need to be activated on one of the bundled voice and data plans. The iPad will automatically download an eSIM and activate if it is connected to Wi-Fi during setup. [Received]

iOS Messages User 4a67b, 22 Mar. 2024 , 02:21am Ok great thank you.

iOS Messages User 4a67b, 22 Mar. 2024 , 02:21am How much would that add to my bill?

Nikkaeunice, 22 Mar. 2024 , 02:21am As per your second question, having cellular data on an iPad means that the device can connect to the internet using a mobile network when Wi-Fi is not available. This is similar to how a smartphone accesses the internet without Wi-Fi. [Received]

iOS Messages User 4a67b, 22 Mar. 2024 , 02:21am Ball park

Nikkaeunice, 22 Mar. 2024 , 02:22am I will check it out for you now! [Received]

Nikkaeunice, 22 Mar. 2024 , 02:24am May I kindly confirm which iPad would you like to have so I can determine the bill? [Received]

iOS Messages User 4a67b, 22 Mar. 2024 , 02:24am Sure! iPad mini 6th gen

iOS Messages User 4a67b, 22 Mar. 2024 , 02:24am 64gb

iOS Messages User 4a67b, 22 Mar. 2024 , 02:25am Or maybe 254g

iOS Messages User 4a67b, 22 Mar. 2024 , 02:25am Not sure yet

Nikkaeunice, 22 Mar. 2024 , 02:26am Got you on that! in purchasing an iPad you will need to add a line to get the cellular data, I will check the given devices now. Please bear with me Wendy! [Received]

Nikkaeunice, 22 Mar. 2024 , 02:29am May I kindly ask if you would like to have an unlimited data for your tablet? [Received]

[Privately] Richelle, 22 Mar. 2024 , 02:32am carry on, possible AAL :) [Sent]

Nikkaeunice, 22 Mar. 2024 , 02:32am Upon checking here Wendy, the upfront cost for the 64gb is $49.99 before taxes and fees and as for the 256gb it is $79.99 before taxes and fees. Would you like me to provide you the price with taxes and fees for the upfront cost? [Received]

iOS Messages User 4a67b, 22 Mar. 2024 , 02:33am Yes please

Nikkaeunice, 22 Mar. 2024 , 02:34am Got you on that, will that be for both memory? [Received]

iOS Messages User 4a67b, 22 Mar. 2024 , 02:34am For the 64 go please

iOS Messages User 4a67b, 22 Mar. 2024 , 02:35am Gb*

Nikkaeunice, 22 Mar. 2024 , 02:39am Thank you so much for waiting Wendy!

Apple iPad mini 6th gen (64gb)
Due today: $95.93
Plan (Tablet 500MB TI)-$0.00
Apple iPad mini 6th gen(price)- $49.99
Deposit and charges- $5.00
Tax- $40.94

Monthly price: $30.00
Plan (Tablet 500MB TI)-$10.00
Discounts: -$5.00
Apple iPad mini 6th gen(price)- $25.00 [Received]

Nikkaeunice, 22 Mar. 2024 , 02:40am here is the bill breakdown for the Apple iPad mini 6th gen (64gb), do you have other questions regarding this? [Received]

Nikkaeunice, 22 Mar. 2024 , 02:54am Hi Wendy, I am still here. I hope you let me help you out with your concern. Would you consider the options that I have given you? [Received]

Nikkaeunice, 22 Mar. 2024 , 03:06am Hello there ! I have tried calling you, but it seems you are currently engaging with something. No worries, I will keep notes of our chat so that if you want to come back with your concern you can contact our customer care at 1-800-937-8997 and you can also refer to this link for reference for out tablet deals:

https://www.t-mobile.com/tablets/deals/s

To help you out further here is a self service option for adding a new line via T-Mobile app:

https://www.t-mobile.com/support/account/add-a-person-or-device-to-your-account?cmpid=hw_send

Here in T-Mobile we're glad to assist you regarding your concern. Have a great rest of your day! [Received]

JEFFREY DAVIS

jeffrey davis, 22 Mar. 2024 , 03:05am Hello?

T-Mobile, 22 Mar. 2024 , 03:05am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 03:05am In a few words, what would you like to do today? [Read]

jeffrey davis, 22 Mar. 2024 , 03:05am Cancel my internet

T-Mobile, 22 Mar. 2024 , 03:05am Let’s work on your request. [Read]

T-Mobile, 22 Mar. 2024 , 03:06am [Rich Content] [Read]

jeffrey davis, 22 Mar. 2024 , 03:06am T-Mobile 5G Home Internet

T-Mobile, 22 Mar. 2024 , 03:06am [Rich Content] [Read]

T-Mobile, 22 Mar. 2024 , 03:06am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

jeffrey davis, 22 Mar. 2024 , 03:06am Ok

Nikkaeunice, 22 Mar. 2024 , 03:07am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Cancelling of lines is like a heartbreak to us, may I kindly ask the reason why you want to cancel your internet? [Read]

jeffrey davis, 22 Mar. 2024 , 03:08am Oh just the internet from our home. It’s just not as quick as it needs to be for the people there.

jeffrey davis, 22 Mar. 2024 , 03:08am For the business it works well! Just not ideal for our home

Nikkaeunice, 22 Mar. 2024 , 03:11am I understand your concern and I appreciate you for being honest to me about it. May I please ask if the service was slow since the beginning? [Read]

jeffrey davis, 22 Mar. 2024 , 03:11am Yeah fairly

Nikkaeunice, 22 Mar. 2024 , 03:13am Got you on that! just to confirm were you able to do some troubleshooting on your end? [Read]

jeffrey davis, 22 Mar. 2024 , 03:13am I just want to cancel it

Nikkaeunice, 22 Mar. 2024 , 03:15am I understand Jeffrey, we respect your decision here in T-mobile! I will do my best to offer your assistance with the cancellation. Please be advised that the cancelation may be effective at the end of your cycle on the 2nd of april to avoid prorated charges. Shall we proceed? [Read]

jeffrey davis, 22 Mar. 2024 , 03:16am Wouldn’t prorated charges be less ?

Nikkaeunice, 22 Mar. 2024 , 03:18am It will be reflected on your next billing cycle if we remove your Home internet now. [Read]

Nikkaeunice, 22 Mar. 2024 , 03:19am Would you still want to cancel the home internet now or on the 2nd? [Read]

jeffrey davis, 22 Mar. 2024 , 03:21am If we cancel on the 2nd we don’t have to pay the next month do we

Nikkaeunice, 22 Mar. 2024 , 03:23am Yes you will not be paying for anything 2nd onwards for the home internet, shall we proceed with that? [Read]

jeffrey davis, 22 Mar. 2024 , 03:23am Sure

Nikkaeunice, 22 Mar. 2024 , 03:26am Got you! just to provide you with information and for you to avoid any charges you will receive a return label message for the modem of the internet and you can drop it off at the nearest UPS drop off point! you can follow these steps using website:

Log in to My T-Mobile.com as the Primary Account Holder (PAH).
Select My Account on the top menu.
Click Account Activity.
Search for "DEVICE_RETURN"
Click the Download PDF link.
Print the label from a computer and attach it to the box to return the device [Read]

Nikkaeunice, 22 Mar. 2024 , 03:27am I will be cancelling your line now, can I confirm that the Home internet that you would like to cancel is the one connected to line ending 7803? [Read]

jeffrey davis, 22 Mar. 2024 , 03:28am Hold on. I’ll just go do all this in person. I’m at work. I thought this would be simple

Nikkaeunice, 22 Mar. 2024 , 03:29am You will do these steps on the 2nd of April since we will be cancelling your line by then. No worries about going to do it in person [Sent]

Nikkaeunice, 22 Mar. 2024 , 03:30am Can I confirm the line so I can set the follow up for the cancellation to be on the 4/02/2024? [Sent]

Nikkaeunice, 22 Mar. 2024 , 03:36am Just to make things clear with you, the steps that I have sent above will be done after you receive the message for the return label, it will be sent after we cancel it on the 04/02/2024 onwards, it is to avoid the non-return fee. May I please have the number of the line so I can cancel it on my end for you so you will not have to go in person and be disrupted from your work? [Sent]

GWENDOLYN AVERETT

Gwendolyn Averett, 22 Mar. 2024 , 01:59am Agent

T-Mobile, 22 Mar. 2024 , 01:59am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 22 Mar. 2024 , 01:59am Let’s work on your request. [Read]

Gwendolyn Averett, 22 Mar. 2024 , 01:59am Hello I need my iPad unlocked

T-Mobile, 22 Mar. 2024 , 01:59am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:00am Here’s the Imei of my iPad 356970060077421

Nikkaeunice, 22 Mar. 2024 , 02:00am Hi Gwendolyn, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Nikkaeunice, 22 Mar. 2024 , 02:01am Thank you so much for that information, I'll go look into it now! Can you please wait for a minute? [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:01am Ok

Nikkaeunice, 22 Mar. 2024 , 02:02am Thank you so much for your patience Gwendolyn! [Read]

Nikkaeunice, 22 Mar. 2024 , 02:05am Gwendolyn, while I am checking here may I please ask the reason why you want to have your iPad unlock? [Read]

[Privately] Richelle, 22 Mar. 2024 , 02:05am iPad and watch are carrier unlocked. [Sent]

Gwendolyn Averett, 22 Mar. 2024 , 02:05am Because I’m traveling out of the country

Nikkaeunice, 22 Mar. 2024 , 02:06am Oh that's great! I hope you have a lots of fun when you do travel, I will now unlock your device so you can enjoy using it while traveling outside of US. [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:06am Tomorrow

Nikkaeunice, 22 Mar. 2024 , 02:08am That's wonderful! Great news for you! I have successfully unlocked your iPad Air 2! You can now enjoy using it outside of the country, stay safe and have a lot of fun! [Read]

Nikkaeunice, 22 Mar. 2024 , 02:08am While I got you here, may I know if there is anything else I can help you with aside from this?

I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]

[Privately] Richelle, 22 Mar. 2024 , 02:08am show excitement [Sent]

Gwendolyn Averett, 22 Mar. 2024 , 02:08am How do I know that it’s unlocked

Nikkaeunice, 22 Mar. 2024 , 02:10am You can check it by inserting other local sim from other carrier, may I kindly ask if you have those? [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:10am Yes

Nikkaeunice, 22 Mar. 2024 , 02:11am Nice! you can check it out now, can you please update me once you have confirmed ? [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:11am Ok

Nikkaeunice, 22 Mar. 2024 , 02:11am Thank you so much for your kind cooperation with me on this one Gwendolyn! [Read]

Nikkaeunice, 22 Mar. 2024 , 02:33am Hi Gwendolyn I just want to check up on you, were you able to confirm if your iPad is already unlocked? [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:35am No it’s not unlocked

Gwendolyn Averett, 22 Mar. 2024 , 02:35am I tried other SIM cards

Nikkaeunice, 22 Mar. 2024 , 02:40am May I kindly ask if you are using a sim for tablet? [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:40am Yes

Nikkaeunice, 22 Mar. 2024 , 02:41am Got you on that! I can confirm here that your tablet is already fully unlocked, may I please confirm the error that you are getting? [Read]

Gwendolyn Averett, 22 Mar. 2024 , 02:42am No service

[Privately] Richelle, 22 Mar. 2024 , 02:42am https://c2.t-mobile.com/devices/apple-on-device-activation-oda-ipad [Sent]

Nikkaeunice, 22 Mar. 2024 , 02:44am I understand, can you please restart your device upon inserting the new other sim? [Received]

Nikkaeunice, 22 Mar. 2024 , 02:47am While I am checking here on my end for possible options, may I kindly ask what is the number of the carrier that you are trying to insert in your iPad? [Received]

Nikkaeunice, 22 Mar. 2024 , 02:57am Are you able to try this step to check if your iPad has already been unlocked, Go to Settings > Cellular Data > Cellular Data Options. If you see an option for Cellular Data Network. Can you please let me know if it works on your end? [Received]

Nikkaeunice, 22 Mar. 2024 , 03:23am Thank you so much for answering my call please update me with your Netflix, alright? [Sent]