Hi There, thanks so much for waiting. I'm just taking a look at your account, I'll be back with you ASAP. 😊

Can you please confirm if I'm chatting with the account holder?

I just want to make sure I have the correct information. It looks like there's a different name on the account. Can you please provide me with your full name and explain your relationship to the account holder?

Thanks for waiting. It appears that we need to conduct a security check. Can you please provide the 2nd, 4th, and 7th characters of your account password? This is the password you use when you contact us, and not your online account password. 🔑 Kindly type in your answer here.

Not to worry, I can send you a bill via email containing the information you need to gain access on your account. Let me know once you have received it.





Thanks for waiting. Upon checking your account, I've seen offers that you might want to consider. Here are the details:

Option 1: For just a total of £24 per month on a 24-month contract, you’ll enjoy 264 Mbps, including Flex TV 150 Channels great for your usage.

Option 2: For just £27 per month on a 24-month contract, you’ll receive 362 Mbps internet. Including TV Flex 150 Channels. This package is also suitable based on your account usage.

Let me know what you think?