Sure, I will definitely assist you with the _____________. Before that is it okay with you if I ask you some questions? Name of the event? When and where the event will happen? I know that you wanted to have a refund but unfortunately the event organizer are not offering a refund for this event since this is a resale concern, i will be transferring you to the resale department for further assistance. please stay on the line I know that you wanted to have a refund but unfortunately the event organizer did not offer a refund for this event Im sorry your line is cutting in and out so I didn't hear you clearly. Its look like that your ticket is transferred to you and we cannot process a refund to this order you need to reach out to the original purchaser of the ticket if you wanted to have a refund Since no one is responding to this call I will drop it out Since I didnt get any response on the other line I will end this call and you can call us again michelle
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