Contact Name: Oscar Gonzalez Rodriguez 

User Authentication Successful? Yes

Reason for contacting support: Unable to cash out to all payment 

Trip Detail: N/A

Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/f32e823f-c360-404e-b9fb-ebd6b9837685

Resolution: Route to ASR

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/6a0ce37a-0316-45a3-b8bc-f8b96e961cec
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Contact Name: Alfredo Acosta Jr

User Authentication Successful? Yes

Reason for contacting support: winback guarantee incentives didn't apply 

Trip Detail: N/A

Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/dc2b027a-4642-4c84-b38b-ea44e784c280

Resolution: Advice to send us a screenshot

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Guarantees

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/d626a9ff-11ff-43fb-b397-d012f610f2f3
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Contact Name: Vandan Patel

User Authentication Successful? Yes

Reason for contacting support: Not getting delivery request 

Trip Detail: N/A

Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/28bb643e-a6aa-47b8-af6b-9cc4157cc259

Resolution: Acknowledge - low demand is frustrating

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Phone-Escalations-Policies-and-Process

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/e7e07dd6-3df3-4ba5-a52c-c9920e7b114b
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Contact Name: WAYNE JYNES JR

User Authentication Successful?  No

Reason for contacting support: Unable to cash out

Trip Detail: N/A

Purecloud URL: N/A

Resolution: Explain - File appeal through app

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/account-inactive-tables-NORTHAM

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/d373029f-ab83-47c5-86d2-e1a17b6e8b7d
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Contact Name: ANURAG BHARTI

User Authentication Success: No

Reason for contacting support: Earner reply Ok 

Trip Detail: N/A

Purecloud URL: N/A

Resolution: No need to response 

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/No-Response-Needed-NRN-Guidelines

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/8d597f1e-2dd7-4e49-8d73-209ea8bd6462
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Contact Name: Ken (Kenneth) Nyiri

User Authentication Successful? No

Reason for contacting support: Unable to cash out 

Trip Detail: N/A

Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/186d8442-c6d3-4f6a-9706-bbeb4464c655

Resolution: Route to ASR

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Instant-Pay-Eligibility-Check-NORTHAM

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/4d9bb280-5579-479e-a6ae-c1a2665435a8


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Contact Name: 

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:

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Contact Name: William Henry II

User Authentication Successful? Yes

Reason for contacting support: Disputing his uber pro status and having a issue on his app 

Trip Detail: N/A

Purecloud URL: 

Resolution: Explain Advice to trouble shoot your app 

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Using-the-App-InApp-Navigation-NORTHAM

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/e3294dc5-d989-403d-98c2-7ee19e7b49af

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Contact Name: WAYNE JYNES JR

User Authentication Successful?  No

Reason for contacting support: Account deactivated 

Trip Detail: N/A

Purecloud URL: N/A

Resolution: No need to response 

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/No-Response-Needed-NRN-Guidelines

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/d373029f-ab83-47c5-86d2-e1a17b6e8b7d
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/f445c09b-389e-4b1e-952d-a0c47c05940b
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Contact Name: Autumn Shade

User Authentication Successful? Yes

Reason for contacting support: Unable to fullfill the order becuase the vehicle broke down 

Trip Detail: September 3rd 2022 2:30am +08

Purecloud URL: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/f293751f-6786-4d8c-b9c8-aa4daf6f7e10

Resolution:  Explain - Vehicle Broke Down Off Trip

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Vehicle-broke-down-v2-NORTHAM

KB(s) used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Earner-Escalations

Other accounts/ Contacts used: N/A

#LOB: US Earner Messaging

Bliss link: https://bliss.uberinternal.com/contacts/a9309ff5-474d-46d2-a746-0587254dbac9
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Contact Name: 

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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Contact Name:

User Authentication Successful? Yes/ No

Reason for contacting support:

Trip Detail:

Purecloud URL:

Resolution:

KB(s) used:

KB(s) used:

Other accounts/ Contacts used:

#LOB: US Earner Messaging

Bliss link:
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