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JUNE 5 CALLS

CNU250605378229

Surname: PHILLIP GALLACHER

Mobile Number: 07785290172

Post Code: CA6 4PG

1st Line of Address: Hawthorn Cottage, Irthington

Email Address: gally1@sky.com

Model #: F4Y509WWLA1.ABWQPUK

Serial #: 410PNPD5V408

DOP: 01/06/2025

Retailer: AO RETAIL LTD C/O EXPERT 360

[Customer Issues]

1/06 WASHER REGISTRATION FOR 5YR WARRANTY

[Consultation contents]

AI Summary Recommendations

  1. Contact Reason: Customer is calling to verify the registration of a washing machine purchased on June 1, as he believes it should be covered by a five-year warranty, but he received a notification indicating a shorter warranty.

  2. Customer Request: Customer seeks confirmation of the warranty registration and assistance in ensuring that the washing machine is registered for the full five-year warranty.

  3. Agent Solution: Agent checked the customer's account and found no warranty registration. The agent requested additional information to complete the registration process, including the customer's address, mobile number, and the washing machine's serial number. The agent documented the information provided by the customer for warranty registration.

  4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the warranty and provided the necessary details.

  5. Customer Pain Point: Customer expressed frustration over the confusion regarding the warranty registration, particularly since he believed it was supposed to be a five-year warranty as advertised.

  6. Notable Comments: Customer mentioned that his wife had attempted to register the warranty first, leading to potential confusion. He emphasized the importance of ensuring the warranty is correctly registered to avoid future issues.

[Request]

CNU250603358850 CNU250605378619 - my case

Surname: ARMSTRONG

Mobile Number: 07900254280

Post Code: CH2 1DE

1st Line of Address: 9, Delvine Drive, CHESTER, CH2 1DE, GB

Email Address: tashhughes@hotmail.com

Model #: F4V309WNE.ABWQWUK

Serial # :109PWLUKN672

DOP: 08/11/2021

Retailer: CURRYS

[Customer Issues] 5yr warranty and booking for a repair

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is inquiring about the eligibility of their washing machine for a five-year warranty and has not received any updates regarding their previous inquiry.

  2. Customer Request: Customer seeks confirmation on warranty eligibility and wants to initiate a repair if the product is covered under warranty.

  3. Agent Solution: Agent confirmed that the washing machine is eligible for the extended warranty. The agent requested the customer to resend the invoice and any necessary documentation via SMS to complete the warranty registration and facilitate the repair process.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution and agreed to resend the required documents for warranty processing.

  5. Customer Pain Point: Customer expressed frustration over the lack of communication regarding the warranty status and the need for repairs, indicating that the washing machine should not have broken down.

  6. Notable Comments: Customer shared that it was raining in England during the call and expressed interest in the location of the call center, which is in the Philippines.

[Request] ONCE GET APPROVAL FOR 5YR WARRANTY WE WILL BOOK THE UNIT FOR REPAIR AFTER WILL RING MS. ARMSTRONG OR SEND SMS

Surname :

Mobile Number : 07828789165

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] EMAIL ADDRESS

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to request an email address to send details about a fault with their purchased machine.

  2. Customer Request: Seeks an email address to document and send the issues they are experiencing with the unit.

  3. Agent Solution: Agent provided the customer with the website link (LG.com) where they can submit their issue online, as the agent could not provide a direct email address. The agent clarified that this is the process for reporting issues.

  4. Resolution Acceptance: Yes. The customer accepted the suggestion to send the issue through the website.

  5. Customer Pain Point: Customer expressed frustration over the need to provide personal information to receive assistance and wanted a direct email for communication.

  6. Notable Comments: Customer mentioned this is their first time contacting LG customer service, indicating a lack of familiarity with the process.

[Request]