Case ID: CAS-3443088-Q4D3Z5
SN:  7529942136YFG
Printer Model: CX622
Company/Account: Optus Systems Pty Ltd
EU or Tech: EU
Warranty:  INC4053104
REF #: 

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Name: Lexi Lore
Phone Number:  +6187469781
Email: Lexi.Lore@nomail.com
Address: 690 Springvale Road, Mulgrave, Victoria, 3170, Australia

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P: 
 - Missing color print out
- cyan color missing 


A:OB call 
- tsc probe questions
-cx said cyan color missing 
- tsc do TS for cx
- tsc asked for POR for cx
- cx said already done that
- tsc asked for PQP test
- cx do PQP test (issue still persist)
- tsc asked if they removed any pasking material left?
-cx said yes 
- tsc guide cx to reseat all toner cart and imaging kit 
- cx follows 
- tsc asked to print if problem persist 
- cx said yes (still persist)
- tsc educated cx and confirmed the address for the tech 
- cx acknowledge 
-NOC
- tsc gave case id 
-EOC

S:  MT missing color check - https://support.lexmark.com/mobiletech/en/printers/printer/CX622/content/v50884442/diagnostics-and-troubleshooting/fixing-print-quality-issues/missing-color-check.html?toc=1.3.3.16
 

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WO

lev1 
Issue: Print Quality issue (cyan missing)
Recommended Parts: Transfer module - 41X1039
Special Instruction : perform step #5 and if problem still persist continue with the steps
Steps Performed: 
- POR
- test print (issue still persist)
- PQP test
- test print (issue still persist)
- reseat toner cart and imaging kit
- test print (issue still persist)
FCC: new issue
Source: MT missing color check - https://support.lexmark.com/mobiletech/en/printers/printer/CX622/content/v50884442/diagnostics-and-troubleshooting/fixing-print-quality-issues/missing-color-check.html?toc=1.3.3.16