RESET PA WORKFLOW (modify na lang if needed)
I understand the need of extra time with everything that's happening I know how hard this must be for all of us especially when there's unforeseen event occur. Good thing you got the right person to take care of the request for today.
Is it feasible for you to make payment today for any amount? This will help in lowering down your past due and will also help in making your future payments more manageable. It also help in avoiding stockpiling of multiple bills and pay them all at once.
We promise to always deliver our valued customers like you the best experience and thank you for being the best part of T-Mobile. As one time courtesy, we can reset the arrangement so you can set up a new one with new dates.
In that regard, you may create a new arrangement on the account for the extension that you may needed as one time courtesy.
Here's an easy steps to set up your payment arrangement and kindly let me know if you have set it up so I can double check if all good, I'll wait for your update!
Open the app and tap BILL. Tap Set up a Payment Arrangement.
Go to My T-Mobile and log in your account. Click Set up a Payment Arrangement.
Great! I am happy that we were able to secure the arrangement and believe that this is the right solution for you.
I encourage you to make the payment for your new billing amount by the due date so you are completely caught up when you reach the end of your arrangement
Thank you for being so amazing and for taking this time out of your Wednesday to reach out for some assistance.