Spiel no 2

Spiel no 2 I'm so sorry for the long wait.

I am really sorry that you are experiencing {Issue}. Let me see how we can resolve it now.

I completely understand your frustration and I apologize for the inconvenience. Let me look into it and fix it for you.

Thank you for waiting. As per checking here on my end, you can call our in-resort lodging team at: 888-403-4727. We do not have an option to apply the discount if it's already booked. Kindly reach them to see if they can still include the discount or should they let you cancel the reservation and book again.

I'm so sorry to hear that you have, . I'm hoping for your fast recovery. May I suggest you reach out to our support agent directly at {Number}?

Thank you for your patience, I am so sorry to keep you waiting.

Can you please give me your {Information} so we can verify your account?

Can you please give me your last 4 digit of your card number so I can place this order for you?

Yes you can do that Michelle however we can only activate one pass at a time so if you consume the other pass you must call us to activate the other one.

If you plan to ski or ride on specific dates this season, the Priority Days election may be the best option for you. Priority Days allow you to protect specific dates in the event of a qualifying resort closure. If you wanted to pick priority days then you may have a high percentage of refund.

If you plan to ski or ride all season long without specific dates in mind, then the Core Season election may be the best option for you. If you wanted to choose the core season then the refund will be divided on how many days you were able to use your pass. But you can no longer ask for a refund if you already used the pass for 7 days or more.

We apologize for the inconvenience, but due to the high volume of passes being processed this season, we are currently unable to reissue passes. I'm hoping that our printing department can finish this one by October 1 despite the fact that we still have 50,000 passes in line. You can get in touch with us again on Tuesday next week so that we can process your request.

Unfortunately, partner resorts including Telluride is not included to the Epic Coverage Election and it is only for all Vail owned resorts.

Yes you will be enrolled to Core however your Epic coverage will no longer effective.

So much better if you will decide what day you wanted to ski before Dec 7.

Please note, Epic Coverage elections do not change the access of your pass; they are strictly used to determine refund eligibility and amount should a Qualifying Event occur.

You have an option to leave that as blank , you will be automatically enrolled to Core Seson. That is just for those who have a specific dates on mind.

Upon checking here, you purchased the pass into the duplicate account of your wife that is why the pass of your wife was not mailed. But I already added her in your household and you may see changes within few minutes.

Nothing to worry I will reship another pass for you however I cannot assure that it arrived immediately since we have a high volume of passes being processed this season, in fact we still have 50,000 passes in line. However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window.

Nothing to worry your pass is on the way.

“Core Season” means the period of December 7, 2022 through April 17, 2023, which shall be deemed to consist of one hundred thirty-two (132) days.

“Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven.

You cannot track it since we shipped it by batch so the tracking number is for the entire batch not just for your pass. But nothing to worry as long as the address is correct the your pass will surely arrived in your mail.

You're very much welcome! Aside from reshipping a new pass, is there anything else I can assist you with today?

You're very much welcome! Aside from your pass status, is there anything else I can assist you with today?

You're very much welcome! Aside from adding under your household, is there anything else I can assist you with today?

You're very much welcome! Aside from the resorts information, is there anything else I can assist you with today?

Aside from downgrading your pass, is there anything else I can assist you with today?

Aside from the epic 7 day pass, is there anything else I can assist you with today?