-also known as oracle -tool used for hotels to check cx info,reservation,etc. -log in credentials provided by the hotel/company/admin FRONT DESK>ARRIVALS (arrival date of guests )>SEARCH info -cx may arrived earlier , on time or later on said date SHIFT+F3 = House screen, auto populate info (arrivals, reservation, rooms to upsell/ available,occupied Housekeeping room status- shows clean/dirty rooms/out of order FD>ASSIGNMENT >SEARCH (filter) -shows pre blocked rooms/ housekeeping status ADVANCED(upper right hand)>uncheck rooms>to see unblocked rooms highlight cx name ,then go to PROFILE (lower right hand)>to see profile of cx RV(reservation) LRH -check comments by cx before pre -blocking rooms -put x on room assignment, hit continue to prompt AUTO (LRH) for whole group cx and need to assign auto