CUSMTOMER WANTS TO HAVE A COMPENSATION EGC

EXAMPLE:

I just want to tell you my experience in one of your store. The staff are not accommodating me when I enter the store. I was so frustrated about my situation yesterday. I'm asking you to compensate me for what happened.

Acknowledgement:

Allow me to express my sincerest apologies for what happened to you in one of our store. And for the inconvenience, frustration or disappointment this may have caused.

May I know the address of the store and the name of the associate for this, please?

IF CX WANTS AN EGC
I apologize, but we are unable to generate a gift card as of the moment. If you want I can add you to our mailing preference for you to receive new codes weekly. Is that a better option?

Our goal is to provide every customer with an amazing experience. If you have a comment, concern, or complaint that you would like to share with us. If you have any bad experience in any VS store feedback. Please call Store Customer Care at 1-855-866-5810 (8a-12a EST).