TEAM PRACTICE CHAT

NAME : ADRIAN ( AKA LIAM)

WHAT WENT WELL :

• The agent did a good job responding to the customer during the opening spiel and acknowledgment, including the boss's question in a timely manner. • The agent acknowledged the situation and spoke with confidence.

OPPORTUNITIES : • After positioning the offer, the agent should present the benefits and advantages of buying the device. This will help gain the customer's buy-in. •The agent should choose the right words and use proper capitalization in the sentence, “OK, may I also ask if she also does printing? It would have been better if he said, “Is printing something she does as well?

RECOMMENDATION : • Since the customer is looking for a laptop, the agent should focus on the primary concern and attempt to close the sale before offering or asking other questions. • Before presenting an offer, make sure to answer the customer's question based on what they asked. For example, if they inquire about other deals on printers, clarify those first so they understand how the offer works and to avoid any confusion.

cx: Do you have other printers? Maybe something that has deals? agent: Fantastic! I’ve found a printer that has these features and deals that you wanted. And also, this product will only cost you $129.99.

https://www.hp.com/us-en/shop/pdp/hp-envy-inspire-7255e-all-in-one-printer

HP ENVY Inspire 7255e All-in-One Printer with 3 Months of Instant Ink for free with HP+

Fantastic! I’ve found a printer that has these features and deals that you wanted. And also, this product will only cost you $129.99.

https://www.hp.com/us-en/shop/pdp/hp-envy-inspire-7255e-all-in-one-printer

HP ENVY Inspire 7255e All-in-One Printer with 3 Months of Instant Ink for free with HP+

I'll check with my daughter, I need to go now

It's my pleasure, is there anything else that I can help you with?