4716606

INITIAL INVESTIGATION DISPUTE ID: 4716606 DND: 2022-07-21 Intake type: Phone REG E: OLD/NEW: Disputed Transaction: Settled Date: Auth. Date: Amount:

Card ID number: 4232230254456929 PRN: 156132971797 Chime 1 : 4232230222174489

Last 4 disputed card: Merchant Credit: no merchant credit Claim cancellation: no claim cancellation Card replaced: PC Due/Issued : Card Status: In possession Pin Status: memorized Transaction type: 1. Moto/ECI 7 Entry Mode 01 2. Moto/ECI 7 Entry Mode 01 3. Moto/ECI 7 Entry Mode 01 4. Moto/ECI 7 Entry Mode 01 5. Moto/ECI 7 Entry Mode 01 6. Moto/ECI 7 Entry Mode 01 7. Moto/ECI 7 Entry Mode 01 8. Moto/ECI 7 Entry Mode 01 9. Moto/ECI 7 Entry Mode 10 10. Moto/ ECI 2 Entry Mode 10 11. Moto/ ECI 7 Entry Mode 01 12. Moto/ ECI 7 Entry Mode 10

denial

Funding event observed prior to the authorization of the first disputed transaction from Incomm API Load on 2021-12-04 17:25:59 amounting to $87.00. Continuous funding event is observed within UT timeline. With previous transactions from the same merchant dating back as far as 2020-06-15. Low ending balance after the authorization of the last/latest disputed transaction.

write off

Dispute ID: ****. Dispute Notification Date: ****. CH is disputing 12 UT from multiple merchant amounting to $70.42. Old Account. Reg E. No merchant credit. No claim cancellation. As per VCF, card is in possession. PIN memorized. Transaction type is Moto/ ECI 7 Entry Mode 10 with CB rights ***Investigation *** There is a funding event from prior to the authorization of the disputed transaction from Incomm API Load on 2022-06-27 06:13:58 amounting to $280.00. No suspicious deny code observed within UT timeline. No PII changes observed prior to the authorization of the disputed transaction. No third party access. No fraud alerts. Therefore, no error found. Sent final letter ZD #51383758. Filed FR VROL Case #5199964672. Case Closed