Offline Notepad
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I'm back. Upon checking here, I can confirm that we've received your trade in phone last Thursday, April 03 at 1:14 P.M. at Dock. It seems like you are reaching out because of the test message you've received today, that we haven't received your trade in phone yet.
The reason you received this text message is that your trade-in phone has not yet been scanned in our warehouse, which is why it is not reflected in our system. However, I can confirm that we have already received the trade-in phone. You may disregard the text message, as it is an automated notification sent by our system.
Once the phone is scanned, it will undergo an evaluation to verify its condition and eligibility for trade-in credit. After scanning, we will process and update its status in the system.