PayPal

PayPal Credit is an online payment method, and all customer service issues should be handled as any other credit card. ​

This includes: ​​ Standard CSI procedures ​​ Cancelling/Changing an order​​ You should never process an order change that would increase the order total on PayPal orders.​​ Issuing Credit ​​ We cannot issue refunds on orders older than 180 days.​​ For any rare cases, you should create a CSI with a Manager Override and manually issue a Savings Pass for the amount due to the customer.

*All billing issues will be handled by PayPal and customers can access their account online. *If they feel they were charged twice and or missing a credit, please transfer to the Loyalty Department. ​ *If asked, refunds in PayPal may take 30-45 days to process.​