ORDER NOTES

WORKING ON REJ QUEUE/ CREATIVE FLOWERS SENT MESSAGE STATED ORDER UNREAD LONGER THAN ALOTTED TIME/PAST CUT OFF TIME/ CALLED CUSTOMER TO OFFER VENDOR ITEM APPROVED BY SUP ID 15247 BUT ROUTED TO VM LEFT DETAILED VM/ CREATED CSI LEFT CSI OPEN DELETING MESSAGE FROM QUEUE ASSISTED BY SUP ID 15247

363944284 third touch assisted by 15391 working on cmon. delivery issue. upon checking, dlcf on file. mgo approved by sup id 15391 to close csi. csi closed. assisted by sup id 15391

WORKING ON CMON// ORDER REJECTED// CALLED CUSTOMER TO OFFER GPT ITEM supported with sup id 10626 BUT ROUTED TO VOICE MAIL// LEFT DETAILED MESSAGE// CSI CLOSED.

WORKING ON CMON// ORDER REJECTED// CALLED CUSTOMER TO OFFER GPT ITEM SUPPORTED WITH SUP ID 10626// CUSTOMER AGREED// PROCESS A REDELIVERY// CSI CLOSED.

working on cmon// status check// order rejected// too late to call the customer// sent email instead// assisted by sup id 10626. csi closed.

WORKING ON CMON//UNNECESSARY CSI WAS LEFT OPEN// PREVIOUS AGENT ALREADY PROCESSED THE FULL REFUND// NO FURTHER ACTION NEEDED// approved by sup id 10626 to close csi. assisted by sup id 10626// csi closed.

https://inspiroinc-my.sharepoint.com/:x:/g/personal/melvin_coyne_inspiro_com/ETE1TWvgMq9Mq24guzOoBPEBfjiQ3QO7ZZQS5rp0mP9eCw?rtime=56iiRHtB3Ug

ROUTED TO VOICE MAIL SCRIPT

Hello, this is Remelyn calling from 1-800-Flowers.com.

This message is for MARY regarding your order, 364014218

To ensure everything stays on track and your delivery arrives as expected please give us a call back at 1-866-521-8030 during our normal business hours of 8:00 a.m. to 12:00 a.m., and any one of our specialists will be happy to assist you.

Again, our phone number is 1-866-521-8030. Please reference order number 364014218.

Thank you, we look forward to helping you!

MARY SHOEMAKER (828) 505-5899 emotebymc@gmail.com 364014218

BRANDON FRANKEL (716) 777-0836 frankelbrandonx@gmail.com 364004764

JENNIFER GREENE (443) 939-6788 jenn.greene@mei-travel.com 363935806

COLE RANCK (570) 506-6806 coleranck@gmail.com 363927002 (REP. APPROVED 100547)

DIANE FORENSICH (408) 605-0907 di4nsich@gmail.com 363960224

JULIE BOLTON WILLIAMS (704) 821-7015 jodie.martin@cem.com 363920717 (REP. APPROVED 101804)

SUSAN HARRIMAN (214) 642-3218 susan@plainsamericacapital.com 363820374

TAMIKA SMITH (407) 781-7534 tssmith50309@gmail.com 363943252

EDGAR TORRES (940) 735-6223 heidistorres1@gmail.com 363947325

WILLIAM BAMPER (209) 210-7524 mantuabull@gmail.com 363834489

CASSANDRA GENERELLI (973) 216-1008 believeinme@believeinmetherapy.com 363997083

GIOVANNI CASTRO (407) 451-0421 gio2369@gmail.com 363980062

TOMMIE SMITH (785) 608-0168 tsmith10@cox.net 363636373

ROBERT TEPPER (516) 297-5351
364002534

BRIANA ROBINSON (980) 285-8157 perkins.therapy@gmail.com 364020537

OLUFUNMILAYO HASSAN (314) 409-2337 funmiforjoy@yahoo.com 363995916

JACK ESTAEL (321) 440-2984 jestael@icloud.com 364068655

VERA ROSE COSTA (305) 989-9239 gabycosta@hotmail.com 363884573

JANICE YOUNG (806) 570-7418 janice.young19@yahoo.com 364053464

LAURA KOEPPEN (304) 670-3264 lkoeppen916@gmail.com 364047031

JENNIFER PARKER (816) 304-0734 jenrob_hr@yahoo.com 364030777

DONNA DOWDY (903) 373-3485 myralene2005@yahoo.com 364048916

EMAIL SCRIPT

Hello Donna,

We’re reaching out regarding your order, 364048916, as we need to ensure everything stays on track and your delivery arrives as expected.

When it’s convenient, please contact our Customer Care team at 1-866-521-8030 during our business hours of 8:00 a.m. to 12:00 a.m. Any one of our specialists will be happy to assist you. Our goal is to make it right.

Please reference order number 364048916 when calling.

Thank you, and we look forward to helping you.

working on cmon// status check// order rejected// too late to call the customer// sent email instead// assisted by sup id 10626. csi closed.

WORKING ON CMON// STATUS CHECK// ORDER WAS REJECTED// CALLED SCUSTOMER TO OFFER GPT ITEM SUPPORTED WITH SUP ID 15247// CUSTOMER AGREED// PROCESSED REDELIVERY// CSI CLOSED.