As per checking here you perform recently a trade-in for upgrade, for this we really need to return the old one to us got the credit for the fair market value of our old one device.

Thanks for confirmation, Eve. As per checking here, we can confirm that the information you saw in the tracking portal is a general reminder. Currently the device is already been receive by our warehouse last October 5, 2023 and it is currently under validation for the trade in value that you will receive to your account.