PROMOTION EFFECTIVITY

Oh! Thank you for this information you shared and no worries, we will make sure that the confusion you had will be resolved today.

To let you know, the promotional credit will be applied to the account after 1-2 billing cycle. Since you are not able to see the reflection of the promo for this month.

Rest assured next month it will be applied. And to confirm it for you, we see here that the promotion already attached to the iPhone 15 and it will take effect next cycle.

Sounds good?

We know that you wanted to see it asap. As of now, we are the one who can see it. But, no worries, we are assuring you that you can have it next month.

To lessen your effort and to removed your worries, since your new bill will be generates sooner or later. What I can do is to monitor the account and make sure to update you that the promotion can be seen on your App alreay.

Will this work with you?

We understand that you wanted to fully see the promotion today, Daniel. And we wanted to apply it as well. It just that, we are following the correct process before it can be done to your account.

Since you trade in an old device, these device must be reviewed first by the offline team then that's the time they will email that the promotion is ready to be added to the account. That's why the promotion advisement, will fully reflect to the account after 1-2 billing cycle due to this process.

Nothing to worry, since you got me here, what I can do is to escalate this one to the offline team and will make sure to apply it asap.

And I will update you on 8th for the result. Will this work with you?