H&D Service Call

Thank you for calling HARRY AND DAVID this is Remelyn. How may I help you today?

CONCERN:

EAR - I understand your concern and thank you for sharing this with me. I am sorry that _____________

For me to properly address you, may I have your first name, pls? Thank you, __________. May I have the order number for me to pull up your order?

Thank you for that information. [PULLING ORDER]: Please bear with me for just a brief moment while I pull up your order details on my screen so we can get this sorted out for you.

[SYSTEM PROB]: Please bear with me for a quick moment—my system is taking just a few seconds to load, but I am pulling up your account and delivery logs right now to see exactly what happened.

[NEEDED MORE TIME]:Got it. Please bear with me for just a second while I pull up your order file and check the notes on this delivery. Let's see what went wrong here, okay?

[NEED TIME FOR RESOLUTION]: "Thank you for your patience. Please bear with me for just a moment while I process that [refund / replacement order] in our system. I want to make sure everything goes through correctly for you."

Thank you for your patience, again, I am very sorry for the inconvenience this has cause. AND NO WORRIES SINE YOU AE ME ON TIS TNBFBKBFDXXXXX ZZ